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	<title>The Art Of Service</title>
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	<link>http://artofservice.com.au</link>
	<description>ITIL®, ISO/IEC, Cloud Computing, Cusotmer Service - Education Programs</description>
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		<item>
		<title>ITIL SLA In depth:  comparing and contrasting OLA and SLA</title>
		<link>http://artofservice.com.au/itil-sla-in-depth-comparing-and-contrasting-ola-and-sla/</link>
		<comments>http://artofservice.com.au/itil-sla-in-depth-comparing-and-contrasting-ola-and-sla/#comments</comments>
		<pubDate>Mon, 14 May 2012 23:52:49 +0000</pubDate>
		<dc:creator>ivankame</dc:creator>
				<category><![CDATA[amp]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[chief goals]]></category>
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		<category><![CDATA[monitoring system]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[OLA]]></category>
		<category><![CDATA[Operation]]></category>
		<category><![CDATA[service level agreements]]></category>
		<category><![CDATA[set]]></category>
		<category><![CDATA[silos]]></category>
		<category><![CDATA[SLA]]></category>
		<category><![CDATA[use]]></category>

		<guid isPermaLink="false">http://theartofservice.com/?p=12915</guid>
		<description><![CDATA[ITIL In depth:  comparing and contrasting OLA &#038; SLA While it might seem as though (to some people that) an OLA (operation level agreement) and a SLA (service level agreement) essentially take on the same roles and duties, it’s important to note ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Your May 2012 digital issue of The Art of Service Magazine is here!</title>
		<link>http://artofservice.com.au/your-may-2012-digital-issue-of-the-art-of-service-magazine-is-here/</link>
		<comments>http://artofservice.com.au/your-may-2012-digital-issue-of-the-art-of-service-magazine-is-here/#comments</comments>
		<pubDate>Wed, 02 May 2012 10:10:24 +0000</pubDate>
		<dc:creator>The Art of Service &#124; The IT Management Guide</dc:creator>
				<category><![CDATA[copy]]></category>
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		<category><![CDATA[service magazine]]></category>
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		<guid isPermaLink="false">http://theartofservice.com/?p=12906</guid>
		<description><![CDATA[Your May 2012 digital issue of The Art of Service Magazine is here! Hi, &#160; Your copy of The Art of Service Magazine is here! This email was sent to notify you that a new issue is available for reading.The link to access your magazine is http://taos...]]></description>
		<wfw:commentRss>http://artofservice.com.au/your-may-2012-digital-issue-of-the-art-of-service-magazine-is-here/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don’t forget to use the ITIL glossary… when you find your ITIL course to be somewhat challenging?</title>
		<link>http://artofservice.com.au/don%e2%80%99t-forget-to-use-the-itil-glossary%e2%80%a6-when-you-find-your-itil-course-to-be-somewhat-challenging/</link>
		<comments>http://artofservice.com.au/don%e2%80%99t-forget-to-use-the-itil-glossary%e2%80%a6-when-you-find-your-itil-course-to-be-somewhat-challenging/#comments</comments>
		<pubDate>Sun, 15 Apr 2012 20:10:54 +0000</pubDate>
		<dc:creator>ivankame</dc:creator>
				<category><![CDATA[cohesive design]]></category>
		<category><![CDATA[confusing topic]]></category>
		<category><![CDATA[discrepancy]]></category>
		<category><![CDATA[fact of the matter]]></category>
		<category><![CDATA[forward momentum]]></category>
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		<category><![CDATA[ITIL®]]></category>
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		<category><![CDATA[shortcomings]]></category>
		<category><![CDATA[simple fact]]></category>
		<category><![CDATA[simple solution]]></category>
		<category><![CDATA[terminologies]]></category>

		<guid isPermaLink="false">http://theartofservice.com/?p=12884</guid>
		<description><![CDATA[Finding your ITIL course to be somewhat challenging?  Don’t forget to use the ITIL glossary… While most ITIL training / certification courses are designed to facilitate or streamline the learning process, that doesn’t change the fact that the IT...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Examining ITIL 2011, through its Wikipedia entry</title>
		<link>http://artofservice.com.au/examining-itil-2011-through-its-wikipedia-entry/</link>
		<comments>http://artofservice.com.au/examining-itil-2011-through-its-wikipedia-entry/#comments</comments>
		<pubDate>Fri, 13 Apr 2012 19:54:18 +0000</pubDate>
		<dc:creator>ivankame</dc:creator>
				<category><![CDATA[continual service]]></category>
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		<category><![CDATA[WikiPedia]]></category>

		<guid isPermaLink="false">http://theartofservice.com/?p=12882</guid>
		<description><![CDATA[Examining ITIL 2011, through its Wikipedia entry Who doesn’t love wikipedia with its plentiful bounty of knowledge?   However, despite its encyclopedic-like design and glossary-esque format, there are often things that may still be missing from var...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>One of the most important facets of ITIL is the ITIL glossary</title>
		<link>http://artofservice.com.au/one-of-the-most-important-facets-of-itil-is-the-itil-glossary/</link>
		<comments>http://artofservice.com.au/one-of-the-most-important-facets-of-itil-is-the-itil-glossary/#comments</comments>
		<pubDate>Wed, 11 Apr 2012 19:49:24 +0000</pubDate>
		<dc:creator>ivankame</dc:creator>
				<category><![CDATA[Concise definitions]]></category>
		<category><![CDATA[discrepancies]]></category>
		<category><![CDATA[effective solutions]]></category>
		<category><![CDATA[everything]]></category>
		<category><![CDATA[facets]]></category>
		<category><![CDATA[glossaries]]></category>
		<category><![CDATA[Incident]]></category>
		<category><![CDATA[itil certification]]></category>
		<category><![CDATA[ITIL®]]></category>
		<category><![CDATA[knowledge]]></category>
		<category><![CDATA[Major]]></category>
		<category><![CDATA[Package]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[service catalog]]></category>
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		<category><![CDATA[show]]></category>
		<category><![CDATA[trapeze]]></category>
		<category><![CDATA[treasure trove]]></category>
		<category><![CDATA[true meaning]]></category>
		<category><![CDATA[understanding]]></category>
		<category><![CDATA[way]]></category>

		<guid isPermaLink="false">http://theartofservice.com/?p=12880</guid>
		<description><![CDATA[One of the most important (yet overlooked) facets of ITIL is its glossary While there’s certainly no question that the ITIL is a treasure trove of information for IT professionals, digesting the content of it might require some additional assistance ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>¿Qué es ITIL? ITIL, se explica en términos relativamente simples</title>
		<link>http://artofservice.com.au/%c2%bfque-es-itil-itil-se-explica-en-terminos-relativamente-simples/</link>
		<comments>http://artofservice.com.au/%c2%bfque-es-itil-itil-se-explica-en-terminos-relativamente-simples/#comments</comments>
		<pubDate>Wed, 11 Apr 2012 05:03:21 +0000</pubDate>
		<dc:creator>ivankame</dc:creator>
				<category><![CDATA[ITIL®]]></category>

		<guid isPermaLink="false">http://theartofservice.com/?p=12889</guid>
		<description><![CDATA[¿Qué es ITIL? ITIL, se explica en términos relativamente simples Cuando la mayoría de la gente oye o lee acerca de ITIL (por lo general a través de algún sitio de tecnología / blog) tienden a sentirse un poco intimidados por el tema. Esto es qui...]]></description>
		<wfw:commentRss>http://artofservice.com.au/%c2%bfque-es-itil-itil-se-explica-en-terminos-relativamente-simples/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Who actually owns ITIL?</title>
		<link>http://artofservice.com.au/who-actually-owns-itil/</link>
		<comments>http://artofservice.com.au/who-actually-owns-itil/#comments</comments>
		<pubDate>Tue, 10 Apr 2012 06:16:13 +0000</pubDate>
		<dc:creator>ivankame</dc:creator>
				<category><![CDATA[copyright ownership]]></category>
		<category><![CDATA[deliv]]></category>
		<category><![CDATA[Delivering]]></category>
		<category><![CDATA[Development]]></category>
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		<category><![CDATA[enormous responsibility]]></category>
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		<category><![CDATA[idea]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ITIL®]]></category>
		<category><![CDATA[nationalarchives]]></category>
		<category><![CDATA[OGC]]></category>
		<category><![CDATA[precedent]]></category>
		<category><![CDATA[Procurement]]></category>
		<category><![CDATA[satisfactory job]]></category>
		<category><![CDATA[time]]></category>
		<category><![CDATA[webarchive]]></category>
		<category><![CDATA[worldwide participation]]></category>

		<guid isPermaLink="false">http://theartofservice.com/?p=12879</guid>
		<description><![CDATA[Who actually owns ITIL? …That would (now) be the Cabinet Office, under direction of the OGC (which is also a division of the UK government) Back in 2010 (and leading up until then as well), there was a slight controversy in the IT community concernin...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITIL certification &amp; interviewing for a job</title>
		<link>http://artofservice.com.au/itil-certification-interviewing-for-a-job/</link>
		<comments>http://artofservice.com.au/itil-certification-interviewing-for-a-job/#comments</comments>
		<pubDate>Mon, 09 Apr 2012 05:49:04 +0000</pubDate>
		<dc:creator>ivankame</dc:creator>
				<category><![CDATA[academics]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[Collection]]></category>
		<category><![CDATA[course]]></category>
		<category><![CDATA[edge concepts]]></category>
		<category><![CDATA[employment]]></category>
		<category><![CDATA[fundamental concepts]]></category>
		<category><![CDATA[interviewing for a job]]></category>
		<category><![CDATA[itil training]]></category>
		<category><![CDATA[ITIL®]]></category>
		<category><![CDATA[job interview]]></category>
		<category><![CDATA[knowledge]]></category>
		<category><![CDATA[living constitution]]></category>
		<category><![CDATA[master painter]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[studying art]]></category>
		<category><![CDATA[team player]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[type]]></category>
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		<guid isPermaLink="false">http://theartofservice.com/?p=12877</guid>
		<description><![CDATA[ITIL certification &#038; interviewing for a job How knowledge of ITIL can help you ace questions during an interview When most people think of ITIL, the tendency is to envision it as something that only reveals its usefulness “on the job”, so to sp...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What is an ITIL interview?</title>
		<link>http://artofservice.com.au/what-is-an-itil-interview/</link>
		<comments>http://artofservice.com.au/what-is-an-itil-interview/#comments</comments>
		<pubDate>Sun, 08 Apr 2012 05:41:09 +0000</pubDate>
		<dc:creator>ivankame</dc:creator>
				<category><![CDATA[certification test]]></category>
		<category><![CDATA[hiring process]]></category>
		<category><![CDATA[interview style]]></category>
		<category><![CDATA[interviewer]]></category>
		<category><![CDATA[ITIL®]]></category>
		<category><![CDATA[job interview]]></category>
		<category><![CDATA[life situations]]></category>
		<category><![CDATA[mettle]]></category>
		<category><![CDATA[professional situations]]></category>
		<category><![CDATA[programming skill]]></category>
		<category><![CDATA[scrutiny]]></category>

		<guid isPermaLink="false">http://theartofservice.com/?p=12876</guid>
		<description><![CDATA[What is an “ITIL interview”? Although the words “ITIL interview” might conjure up images of an intense session of detailed scrutiny, you shouldn’t worry too much.  There are essentially two different, or rather separate, meanings that can be...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How ITIL training has positively impacted the IT industry</title>
		<link>http://artofservice.com.au/how-itil-training-has-positively-impacted-the-it-industry/</link>
		<comments>http://artofservice.com.au/how-itil-training-has-positively-impacted-the-it-industry/#comments</comments>
		<pubDate>Sat, 07 Apr 2012 05:08:05 +0000</pubDate>
		<dc:creator>ivankame</dc:creator>
				<category><![CDATA[academics]]></category>
		<category><![CDATA[aggregate]]></category>
		<category><![CDATA[big picture]]></category>
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		<category><![CDATA[emerging concepts]]></category>
		<category><![CDATA[emerging technologies]]></category>
		<category><![CDATA[exact same thing]]></category>
		<category><![CDATA[Influence]]></category>
		<category><![CDATA[infrastructures]]></category>
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		<category><![CDATA[way]]></category>

		<guid isPermaLink="false">http://theartofservice.com/?p=12875</guid>
		<description><![CDATA[What you won’t learn about ITIL from a Wiki page… How ITIL training has positively impacted the IT industry If you’re just discovering and/or researching ITIL for the first time you’ve probably stumbled across a great deal of information detail...]]></description>
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		<slash:comments>0</slash:comments>
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