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Service Catalog: Standard Requirements


Product Description

Service catalog Standard Requirements

Crucial Requirements:

  1. If SLAs are already negotiated and reference the Catalogue for documentation of the service levels, how do you change service level in the Catalogue without renegotiating the SLA?

  2. What percentage of user PCs and servers are included in a centralized software inventory/CMDB (configuration management database); which is populated by a software tracking tool?

  3. What other departments, besides IT, use service catalog as a means of publishing their services in your organization?

  4. Do we have an understanding of customer usage of services and how this varies over time and is this part of our process?

  5. Do you utilize the Service Catalogue as the baseline to negotiate Service Level Agreements (SLAs) with the business?

  6. Have you defined a customer-facing Service Catalogue which details every service and service package offered?

  7. Support Contact Point – Where should the customer begin an inquiry or report problems regarding the service?

  8. What do you have in your service catalog and pipeline that maps to your organizations growth initiatives?

  9. What does the Service Transition stage employ to guide transitioning a change from design into operation?

  10. How can a chargeback process be accepted by the customers if the services are not documented and agreed?

Why Own The Service catalog Self-Assessment?

The Service catalog Self-Assessment will make you a Service catalog domain expert by:

  • Reducing the effort in the Service catalog work to be done to get problems solved

  • Ensuring that plans of action include every Service catalog task and that every Service catalog outcome is in place

  • Saving time investigating strategic and tactical options and ensuring Service catalog opportunity costs are low

  • Delivering tailored Service catalog advise instantly with structured going-forward plans

All the tools you need to an in-depth Service catalog Self-Assessment. Featuring 818 new and updated case-based criteria, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service catalog improvements can be made.


What Is In The Service catalog Self-Assessment?

The Service catalog Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 818 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants

  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

  • Gives you a professional Dashboard to guide and perform a thorough Service catalog Self-Assessment

  • Is secure: Ensures offline data protection of your Self-Assessment results

  • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next

The Service catalog Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment

In using the Self-Assessment you will be better able to:

  • Diagnose Service catalog projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

  • Implement evidence-based best practice strategies aligned with overall goals

  • Integrate recent advances in Service catalog and process design strategies into practice according to best practice guidelines


Assess And Define Service catalog With This Service catalog Self Assessment. Sample Questions From The Complete, 818 Criteria, Self-Assessment:

  • Recognize Criterion: Does our organization need more Service catalog education?
  • Define Criterion: Service Catalogue Manager roles and responsibilities are defined and scoped
  • Measure Criterion: Do we aggressively reward and promote the people who have the biggest impact on creating excellent Service catalog services/products?
  • Analyze Criterion: How do you use Service catalog data and information to support organizational decision making and innovation?
  • Improve Criterion: What tools do you use once you have decided on a Service catalog strategy and more importantly how do you choose?
  • Control Criterion: What are your results for key measures or indicators of the accomplishment of your Service catalog strategy and action plans, including building and strengthening core competencies?
  • Sustain Criterion: What sources do you use to gather information for a Service catalog study?


Cost/Benefit Analysis; Service catalog Self-Assessment Justification And Approval Tools:

Purchasing a The Art of Service Self Assessment will spur new ideas, fast track project strategy and advance your professional skills. We’ve developed a set of criteria that will aid in gaining approval and give you the ability to validate and review your Self-Assessment investment:

  • Excluding hired consultants and advisors from top management consulting firms, internal Service catalog Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

    Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

  • Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For a fraction of this the Self-Assessment will make you a Service catalog domain authority.


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.


Get The Service catalog Self Assessment That Will Make You A Service catalog Domain Expert Now.




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