Customer Service

Customer service professionals need to know a great deal more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics. There have been so many changes in customer expectations and service delivery, which is why we have created a completely new series of qualifications and certifications. The customer service certification scheme has been created to support students in their aim to gain relevant qualifications that apply practically to the ever-changing world of customer service.

So, How does the pathway work?
First, you need to complete the foundation level – The customer service foundation program which focuses on the fundamentals, general knowledge, terminology and basic concepts used in customer service. There is no examination component at this level. Completion of this program earns you 2 points toward your customer service expert certificate.

From the eight customer service intermediate programs that are available, you will select a minimum of five programs to complete and progress to the expert program, each intermediate program will earn you 3 points toward your customer service expert certificate (minimum 17 points entry requirement). The next and final level is customer service expert program. This is specifically aimed at customer service supervisors and managers who wish to consolidate their knowledge and experience and achieve formal recognition of their skills.

Click here for more information on individual Customer Service programs