In today’s markets, everything is either a commodity or in the process of becoming a commodity. In a commodity market, every product in a category does the same thing, has the same features and has the same high quality. Without those, you simply go out of business. The challenge is to make clients choose our product over the others. To do that, we’ve identified that the core of what we deliver, what our clients want, is SERVICE.
There are many aspects that make The Art of Service remarkable, so we’ve listed a few of these below. Read on and find out what The Art of Service can do for you.
Outsourced Service Management Department
You are the expert at your business and The Art of Service is the expert in service management. Many businesses cannot afford the staff needed to support an effective service management program. With The Art of Service, you hire a complete, outsourced service management department. The Art of Service’s team of service management professionals works with you to build a service management machine that helps drive business. We collaborate with our clients to develop a service management strategy to meet business goals and we use our expertise to drive the execution of recommended tactics. For less than the price of one service management professional, you get the power of entire team.
Service Management and Management Consulting Services
The Art of Service provides both service management and management consulting services – those two areas of your business cannot work independently. Not only do we help define needs, but we show you how to turn them into results. Our team develops a service management program that drives needs and then teaches your team all of the strategies, processes and systems needed to turn them into results.
Use innovation to build a reputation as the market leader.
We differentiate by having learning programs, toolkits and books that lead the market, are more innovative than the competition. That’s not an easy strategy to execute, because we’ll need to be constantly innovating in order to stay ahead, and we do. We’ve got leadership and we tell people about it effectively. The brand “The Art of Service” uniquely differentiates its products because, in the minds of our customers, it means that they’d be getting the latest and greatest in IT management thinking.
Take ownership of the customer’s results.
In addition to providing the product, we, in many cases, take responsibility for ensuring that it generates the results the customer seeks. Including training and support that ensures your purchase will meet your organisation’s performance expectations.
Client Satisfaction Surveys
The Art of Service constantly looks for ways to improve our customer service. As such, we distribute regular client satisfaction surveys to measure how we’re doing. We use the survey results to make improvements to our current processes and develop methods to address areas that could potentially be improved. In addition, a percentage of all The Art of Service employees’ compensation is tied to the results of our client satisfaction surveys. Now your service management team has a vested interest in the success of your program.
Making you remarkable
The Art of Service reviews a client’s business and identifies what makes them remarkable. We don’t simply identify our clients’ great qualities — we identify that which makes our clients stand out from the competition. We then position these “remarkables” in our clients’ messaging in a manner which shows their customers that they are the only company with whom to do business. If you can’t say anything remarkable about your business, don’t spend any money on service management because you will just look like everyone else.