Description

Supervise Customer Journey Management: work effectively across thE Business to facilitate Information security Risk Assessment and Risk Management processes and ensure alignment between security, technical architecture, and coding processes.

More Uses of the Customer Journey Management Toolkit:

Manage to properly meet the demands that you are fortunate to have, you are stepping up sales execution through partners.
Direct Customer Journey Management: communication with internal and external stakeholders to detail requirements, changes and service modification.
Drive Customer Journey Management: work cross functionally with product, engineering, sales and other teams to ensure resolution of customer issues.
Become an expert on your products and related regulatory or industry requirements so that you can effectively contribute to strategy considerations and operational decisions.
Govern Customer Journey Management: interface with sales by searching for and identifying cross sell/upsell opportunities, without appearing sales oriented with customers.
Collaborate with customers to establish and quantify desired business outcomes or other Key Performance Indicators.
Confirm your group defines and implements the distribution sales strategy in accordance with the overall sales strategy and ensures regular follow up.
Manage Customer Journey Management: professional focus when communicating with customers and peers, while using cross functional organization Resources And Tools.
Be accountable for handling assigned projects, Customer Satisfaction, and critical Issue Resolution and Process Improvements.
Drive Customer Journey Management: built internal relationships crucial to the successful delivery of key accounts, across customer and Product Teams.
Formulate Customer Journey Management: proactively lead, develop, and coach the network of Distribution Channels to exceed the sales targets through high performance.
Manage work with marketing to establish Thought Leadership for your organization and develop customer case studies for the you market.
Customer ownership as the Single Point of Contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers post sale journey.
Evaluate Customer Journey Management: leverage Customer Analytics and communications tools to build integrated marketing campaigns that identify, nurture, engage, and convert target accounts.
Develop and standardize new analytic approaches around customer life cycle value, cadence testing, optimized allocation of offers etc.
Orchestrate Customer Journey Management: own your workload and take initiative to deliver on metrics and commitments without letting distractions get in the way of success.
Collaborate closely with Sales, Product, Engineering and Finance teams to enable an overall efficient customer journey.
Manage and nurture customer accounts to identify revenue expansion opportunities and ensure successful renewals.
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of your products and services.
Confirm your corporation complies; results oriented and can manage the day to day organization strategic support needs across portfolios and ensure strategies are actioned into results.
Uncover and diagnose problems, identify value creation opportunities for prospects with cold reach outs and inbound leads.
Develop Customer Journey Management: partner with Customer Success and product to build and manage automated User Adoption marketing plays to drive successful onboarding, new feature usage, and ongoing training.
Ensure you unite; lead project initiatives from start to finish clearly outlining pertinent information to all parties (internal and external).
Establish clear expectations, allocate resources and manage performance to ensure the team is hitting established SLAs.
Prepare and/or conduct Tabletop exercises and drills to be performed with your organizations and business units.
Oversee Customer Journey Management: own all customer issues identify the correct person or resource to fix the issue; proactively research alternatives when the appropriate resource is unavailable.
Ensure you are able to analyze multiple sources of information and evaluate several alternative solutions before confirming the path forward.
Provide daytime and nighttime Production Support for applications to provide positive Customer Service.
Establish that your business identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.
Create programs that reflect the needs of employees, overall competitiveness of your organization, and that enhance Customer Service.
Innovate on Design Thinking and Agile based digital development in order to enhance the overall client and advisor journey across the Wealth Management business.
Be accountable for supporting your internal client management and Business Development teams with large customers, prospects, consultants and business groups.
Take ownership during customer interactions and achieve first call resolution outcomes.

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Journey Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Customer Journey Management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Customer Journey Management specific requirements:

STEP 1: Get your bearings

Start with...

The latest quick edition of the Customer Journey Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Customer Journey Management improvements can be made.

Examples; 10 of the 999 standard requirements:

How can you become the company that would put you out of business?
Do you know what you need to know about Customer Journey Management?
Who are the people involved in developing and implementing Customer Journey Management?
Who are your Key Stakeholders who need to sign off?
What Customer Journey Management data should be managed?
Do the benefits outweigh the costs?
What do you measure to verify effectiveness gains?
What Customer Journey Management events should you attend?
Who is responsible for Customer Journey Management?
Does your organization systematically track and analyze outcomes related for accountability and quality improvement?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

The workbook is the latest in-depth complete edition of the Customer Journey Management book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Customer Journey Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

The Self-Assessment Excel Dashboard; with the Customer Journey Management Self-Assessment and Scorecard you will develop a clear picture of which Customer Journey Management areas need attention, which requirements you should focus on and who will be responsible for them:

Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
Gives you a professional Dashboard to guide and perform a thorough Customer Journey Management Self-Assessment
Is secure: Ensures offline Data Protection of your Self-Assessment results
Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Customer Journey Management projects with the 62 implementation resources:

62 step-by-step Customer Journey Management Project Management Form Templates covering over 1500 Customer Journey Management project requirements and success criteria:

Examples; 10 of the check box criteria:

Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?
Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?
Project Scope Statement: Will all Customer Journey Management project issues be unconditionally tracked through the Issue Resolution process?
Closing Process Group: Did the Customer Journey Management Project Team have enough people to execute the Customer Journey Management project plan?
Source Selection Criteria: What are the guidelines regarding award without considerations?
Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Customer Journey Management project plan (variances)?
Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?
Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?
Procurement Audit: Was a formal review of tenders received undertaken?
Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Customer Journey Management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

1.1 Customer Journey Management project Charter
1.2 Stakeholder Register
1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

2.1 Customer Journey Management Project Management Plan
2.2 Scope Management Plan
2.3 Requirements Management Plan
2.4 Requirements Documentation
2.5 Requirements Traceability Matrix
2.6 Customer Journey Management project Scope Statement
2.7 Assumption and Constraint Log
2.8 Work Breakdown Structure
2.9 WBS Dictionary
2.10 Schedule Management Plan
2.11 Activity List
2.12 Activity Attributes
2.13 Milestone List
2.14 Network Diagram
2.15 Activity Resource Requirements
2.16 Resource Breakdown Structure
2.17 Activity Duration Estimates
2.18 Duration Estimating Worksheet
2.19 Customer Journey Management project Schedule
2.20 Cost Management Plan
2.21 Activity Cost Estimates
2.22 Cost Estimating Worksheet
2.23 Cost Baseline
2.24 Quality Management Plan
2.25 Quality Metrics
2.26 Process Improvement Plan
2.27 Responsibility Assignment Matrix
2.28 Roles and Responsibilities
2.29 Human Resource Management Plan
2.30 Communications Management Plan
2.31 Risk Management Plan
2.32 Risk Register
2.33 Probability and Impact Assessment
2.34 Probability and Impact Matrix
2.35 Risk Data Sheet
2.36 Procurement Management Plan
2.37 Source Selection Criteria
2.38 Stakeholder Management Plan
2.39 Change Management Plan

3.0 Executing Process Group:

3.1 Team Member Status Report
3.2 Change Request
3.3 Change Log
3.4 Decision Log
3.5 Quality Audit
3.6 Team Directory
3.7 Team Operating Agreement
3.8 Team Performance Assessment
3.9 Team Member Performance Assessment
3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

4.1 Customer Journey Management project Performance Report
4.2 Variance Analysis
4.3 Earned Value Status
4.4 Risk Audit
4.5 Contractor Status Report
4.6 Formal Acceptance

5.0 Closing Process Group:

5.1 Procurement Audit
5.2 Contract Close-Out
5.3 Customer Journey Management project or Phase Close-Out
5.4 Lessons Learned

Results

With this Three Step process you will have all the tools you need for any Customer Journey Management project with this in-depth Customer Journey Management Toolkit.

In using the Toolkit you will be better able to:

Diagnose Customer Journey Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based Best Practice strategies aligned with overall goals
Integrate recent advances in Customer Journey Management and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Journey Management investments work better.

This Customer Journey Management All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.