FAQs, Shipping & Returns

What will happen after I place my order online?

You will immediately receive confirmation of the transaction after entering your order online. You will also receive confirmation by e-mail. The confirmation contains all of your order information, including your invoice or receipt.

If you selected the credit card (VISA, Mastercard, American Express) or Paypal payment option during the order process, your product will be delivered immediately or within 12 hours in the case of delivery via e-mail. If you ordered a physical product, shipping via postal mail or parcel service will be initiated immediately.

If you fail to receive a confirmation after submitting your order, please contact our customer service team. 


When will I receive my Toolkit or eLearning access?

You will receive the product immediately with your order confirmation, which contains the access details. Several toolkits and courses are regularly refreshed, and access details will be send to you by our staff within 12 hours to ensure you have the latest version.


When will I receive my book(s) to be delivered by postal mail or parcel service?

We will immediately forward the delivery order to our fulfilment center. The fulfilment center prepares the shipment and sends it to you via postal mail or parcel service. Shipping can take approximately 3 to 10 days.


How can I cancel my order?

For questions about a cancellation, please contact our customer service team in writing (by e-mail) and briefly explain why you would like to cancel the order. Go to "Contact Us"

Your request will be reviewed within 2 business days. We will notify you of the result by e-mail. Any credit will be refunded to your credit/debit card, if used when ordering.

Refunds for "Toolkit Downloads" are to be made within 48hrs of placing the order, all other refunds within 14 days. 


Our postal and contact details are;

The Art of Service
GPO Box 2673
Brisbane QLD 4001,  Australia
Phone: +61 7 3205 2596