Infrastructure Support Toolkit

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Balance the need to keep call center Costs under control while at the same time meet your customers expectations for a Quality customer support experience

 

Does the cloud vendor provide you with the necessary Infrastructure Support for your business?

Will your current Infrastructure Support the new process?

Does your IT Infrastructure Support heavy use of remote access?

How will your Infrastructure Support your services?

Does the current IT Infrastructure Support your organizations digital ambitions?




...Find the answers to these, and more, questions with this Infrastructure Support Toolkit:

  • Use software tools to support your asset management program and decision making.
  • Generate support from other parts of your organization.
  • Ensure that the transformation goals and objectives support your business strategy.
  • Break past the silos that prevent your IT organization from providing seamless, end to end support to end users.
  • Stretch your marketing budget further to support more initiatives.
  • Improve your support processes to achieve better performance, to reduce variability, and to keep them current with mission needs and directions.
  • Get executive support for your privacy program.
  • Galvanize your network to support your priorities.
  • Ensure that you are ready to support the operations of devices in your IoT workload.



HOW THIS TOOLKIT WORKS:

Save time, empower your teams and effectively upgrade your processes with access to this practical Infrastructure Support Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Infrastructure Support related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Infrastructure Support specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Infrastructure Support Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 997 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Infrastructure Support improvements can be made.

Examples; 10 of the 997 standard requirements:

  1. How can simulation modeling be integrated with big data infrastructure, data fusion and data assimilation from a subterranean sensing system to provide near real time analytics and decision support?

  2. Do you have access to cloud based technology infrastructure, applications, analytics, data security and integration capabilities to support the development and maintenance of a marketplace?

  3. Is there a comprehensive business technology strategy one that addresses alignment, infrastructure, applications, delivery, communications, security, support, governance, and funding?

  4. Does your organization have a sustainable community benefit infrastructure adequate staffing, budget, policies, and leadership commitment to support the implementation strategy?

  5. Is there any infrastructure needed to support that token introspection or is that something that an unknown, you know, client can employ with a resource owner, any resource owner?

  6. Which factors are most important in supporting the business case for your organizations use of managed services in connection with cloud or hosted infrastructure/applications?

  7. How will you ensure that your organization has an intelligent information infrastructure to support the strategic initiatives that will determine your organizations outcome?

  8. Which product enables a single point of control for multiple storage resources to help support improved business application availability and greater resource utilization?

  9. Does the cso manage the base level infrastructure, host systems, and tenant systems as defined in support agreements, and has the cso established an integration function?

  10. Do you have IT business analysts who can gut check and verify that your connected workforce capabilities maps properly to your mobility management infrastructure?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Infrastructure Support book in PDF containing 997 requirements, which criteria correspond to the criteria in...

Your Infrastructure Support self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Infrastructure Support Self-Assessment and Scorecard you will develop a clear picture of which Infrastructure Support areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Infrastructure Support Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Infrastructure Support projects with the 62 implementation resources:

  • 62 step-by-step Infrastructure Support Project Management Form Templates covering over 1500 Infrastructure Support project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Source Selection Criteria: How will you decide an evaluators write up is sufficient?

  2. Assumption and Constraint Log: Is there adequate stakeholder participation for the vetting of requirements definition, changes and management?

  3. Variance Analysis: Are indirect costs charged to the appropriate indirect pools and incurring organization?

  4. Schedule Management Plan: Are Infrastructure Support project leaders committed to this Infrastructure Support project full time?

  5. Human Resource Management Plan: Do Infrastructure Support project teams & team members report on status / activities / progress?

  6. Project Schedule: If you can not fix it, how do you do it differently?

  7. Probability and Impact Matrix: Have you ascribed a level of confidence to every critical technical objective?

  8. Team Operating Agreement: Are there more than two national cultures represented by your team?

  9. Monitoring and Controlling Process Group: Are the necessary foundations in place to ensure the sustainability of the results of the programme?

  10. Requirements Management Plan: Is requirements work dependent on any other specific Infrastructure Support project or non-Infrastructure Support project activities (e.g. funding, approvals, procurement)?

 
Step-by-step and complete Infrastructure Support Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Infrastructure Support project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Infrastructure Support project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Infrastructure Support project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Infrastructure Support project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Infrastructure Support project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Infrastructure Support project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Infrastructure Support project with this in-depth Infrastructure Support Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Infrastructure Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Infrastructure Support and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Infrastructure Support investments work better.

This Infrastructure Support All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.





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CONTENTS:


Checklists:


Checklists:Infrastructure Support Checklist Report on DATA.pdf

Checklists:Infrastructure Support Checklist Report on ORGANIZATION.pdf

Checklists:Infrastructure Support Checklist Report on INFRASTRUCTURE.pdf

Checklists:Infrastructure Support Checklist Report on SYSTEM.pdf

Checklists:Infrastructure Support Checklist Report on BUSINESS.pdf

Checklists:Infrastructure Support Checklist Report on SERVICE.pdf

Checklists:Infrastructure Support Checklist Report on APPLICATION.pdf



STEP 1 Get your bearings:


STEP 1 Get your bearings:Infrastructure_Support_Quick_Exploratory_Self-Assessment_Guide.pdf

STEP 1 Get your bearings:Infrastructure Support Self-Assessment Pre-Filled EXAMPLE.xlsx





STEP 2 Set concrete goals tasks dates and numbers you can track:


STEP 2 Set concrete goals tasks dates and numbers you can track:Infrastructure_Support.pdf

STEP 2 Set concrete goals tasks dates and numbers you can track:Infrastructure Support Self-Assessment.xlsx

..and the Project Management resources in 'STEP 3: Implement, Track, follow up and revise strategy' as described above.

 

 

Who This Toolkit Is For

This Toolkit is specifically designed for professionals who want to get results or those who want to sell more of their products and services such as…

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Bottom line, if you are managing high-end products and services, this toolkit will help you know more, see more and sell more - as well as train your people and co-workers to do so.

If you are a professional who wants to level-up, this Toolkit will help you do exactly that. And if you ever decide to launch products or services, this Toolkit will give you the skills that will not only serve you today as a professional but also in the future as an entrepreneur.

These skills will enrich every part of your life.

Are you ready to get started?

Are you clear on what you are struggling with, want to figure out what the problem is, diagnose it, and get a solution? The solution is something this Toolkit can provide, and we believe it can solve your problem, but you have to decide if you want to become a part of it or not.

Decision Making:

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The Reason:

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You are here because we have a great reputation in the space, and you specifically want this Toolkit to help you, but why now, why is it so important to solve this right now?

The answer to this question is your REAL pain:

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  • Is this problem affecting your life in other ways, and how?

Tried:

What have you tried so far to fix this? Is there pain of frustration to solve this all on your own?

This Toolkit gives you your proven advisor, an advisor the vast majority of professionals do not use, because they do not know it exists. If you have tried Toolkits before, so have everyone else of our 200.000 clients. Once they use this Toolkit, they are shocked as to how they quickly get results.

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This toolkit will give you the exact quantifiable metrics in your situation; identifying where exactly you are in the journey to solving your problem and what that looks like.

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Why:

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Ownership:

What is stopping you from achieving this all on your own without any help? If your answer is one of these three answers, this Toolkit is right for you:

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