ITSM in Public Clouds Toolkit

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Successfully Leverage Your Public Cloud Services With IT Service Management!

The Art of Service has designed this toolkit to introduce the ITSM in Public Clouds main concepts, as well as provide you with the tools to successfully create a workable ITSM in Public Clouds culture in your organization. We provide you with step-by-step guides, templates, and best practice examples that will enable you to meet this challenge head-on.

Learn How to Make the Most of Your Public Cloud Capabilities.

ITSM is a process framework for managing IT as services, while Cloud Computing is a set of technologies used to deliver IT as services. The objective of ITSM in Cloud Computing is to reduce IT costs and to meet user demand for IT Services at any given moment.

What are the key benefits of Public Cloud Computing?

  • Reduced set-up, maintenance, and labor costs as this is covered by the service provider.
  • Greater elasticity and scalability to meet your specific needs.
  • No wasted resources; you pay for what you use.

Public (or external) Cloud Computing differs from  internal Cloud Computing in the way in which it is open and available for general public use, and access is created and maintained by a third party. This particular type of Cloud Computing is a viable option for any company or individual. Its practicality allows users to obtain open access to shared information without the added stress of using hardware or server technology. This benefit of course relies on the fact that the Cloud itself is being hosted effectively.

When utilizing public clouds, the primary role of ITSM is to manage the supplier. This Toolkit specifically focuses on the adoption or reemphasis of ITSM to leverage public cloud services.  While the choice to leverage cloud resources that are publically available exists, there are plenty of concerns related to security, portability, and trust which an organization must resolve when using a public cloud.

This Toolkit is designed to assist you in effectively implementing public Cloud Computing with minimal risk using ITSM processes. It aims to assist in implementing or improving capabilities in ITSM and Cloud Computing.

This Toolkit focuses on how adopting ITSM methodologies can effectively improve your Public cloud services. This Toolkit is contains all the resources you need to gain a deeper understanding of ITSM and Public Cloud relationship and dependencies.

The Toolkit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

This toolkit provides answers to all of your ITSM in Public Clouds questions, and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of ITSM in Public Clouds by offering a step-by-step, easy-to-follow roadmap. It also includes easy-to-use templates, assessments, presentations, and documents that can be adapted to your organization's requirements.

The Art of Service has designed this toolkit to introduce ITSM in Public Clouds concepts, and provide you with the tools to successfully create a workable ITSM in Public Clouds culture in your organization.

The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation.







The supporting documents and templates will help you identify the areas within your organization that require the most activity in terms of change and improvement, and will provide a starting point when designing and implementing new designs, policies, and procedures.







The additional resources will enable you to improve your organization’s ITSM in Public Clouds understanding and knowledge base.





The Complete Toolkit Includes:

Step 1 Getting Started

  • Toolkit Introduction Presentation - ITSM in Public Clouds.ppt
  • Toolkit Roadmap - ITSM in Public Clouds.doc
  • Overview of ITSM Concepts Presentation.ppt
  • Overview of Cloud Computing Concepts.ppt
  • Effectively Using Public Clouds.doc
  • ITSM for Public Clouds.doc


Step 2 Business Management

  • Building a Business Case.doc
  • Business and IT Service Mapping.doc
  • Metrics and Reports.doc
  • ROI Presentation.ppt
  • ROI Calculator.xls
  • Business Continuity Strategy.doc
  • Improvement Management Tool.xls
  • Service Agreements.doc
  • The Evolving Service Catalog.doc
  • Service Report Description Template.doc


Step 3 Change Management

  • General Change Procedure.doc
  • Request for Change Workflow.doc
  • Change Policy.doc
  • Service Testing Policy.doc
  • Request for Change (RFC) Template.doc
  • Change Schedule Template.doc
  • Organizational Behavior Survey.doc
  • Organizational Change.doc
  • Managing Change Effectively.doc


Step 4 Risk, Conformance, and Compliance

  • Risk Management Policy.doc
  • Risk Management Framework.doc
  • IT Risk Assessment Planning.doc
  • Business Impact Assessment.doc
  • Risk Assessment and Control Form.doc
  • Risk Register.xls
  • Process Assessment.xls


Step 5 Security

  • Information Security Policy.doc
  • Security Service Requirement.doc
  • Security Audit Template.doc
  • Bonus Resource - Building an Effective information Security Policy.doc


Purchase The ITSM in Public Clouds Toolkit Today!

The moment you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download!

Need help justifying your investment?

It took us 80+ man-hours to produce The ITSM in Public Clouds Toolkit: analyzing, processing, selecting, editing, and building the “flow” from the countless documents and data we have produced over months (at least $50/hour that comes to over $4,000 of time).

In total, the end result—The ITSM in Public Clouds Toolkit— reflects over a full-time employee’s fortnight work.

At the Art of Service, we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. This is why we give you the results without you having to do all the legwork; we do the researching and the analysis, and the collating of the information we find.

All you have to do is take the outcome of all that work and use it as part of your project to make it unique to your job, project, or task at hand in a way that only you can do.

Purchase now and you have an instant ROI by having the right information at your fingertips and saving hundreds and hundreds of hours of research time.