IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business. The Lean IT Foundation eLearning covers all elements to introduce you to Lean IT. After completion of the module, you will be able to participate effectively in a Lean IT transformation program.
This time and cost effective eLearning follows the global standard for Lean IT. This eLearning provides participants with a unique training and certification experience according to the Lean IT standard, set by the Lean IT Association (LITA). After completion of the course and the online exam, students will be awarded with the Lean IT Foundation Certificate.
Course and Learning Objectives
At the end of this course, you will be able to:
- Understand the concepts behind Lean and how Lean can be applied in IT
- Analyze customer value and translate the voice of the customer to processes
- Understand Lean concepts as customer value, value streams, flow, pull, perfection
- Diagnose and improve processes with value stream mapping
- Problem solving with the Kaizen approach
- Work with the DMAIC improvement cycle
- Designate improvement activities that improve process results
- Understand what behaviors & attitudes are essential within Lean organizations
- Prepare the student to take the Lean IT Foundation Certification exam succesfully
The eLearning can be used during a period of three months (90 days). In this period the student can use the eLearning to get more insight into the fundamentals of Lean and how to apply Lean in the IT domain. The eLearning helps students to practice and build hands-on skills. The eLearning also introduces you to the softer aspects of Lean IT, like change approaches and how to change people’s behavior and mindset. All the exercises are related to IT, but no technical IT prerequisite knowledge is required.
The eLearning is supported with an exciting case study designed to further enhance your understanding of Lean IT. Students who have attended the e-learning are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean courses available in this Lean track.
Course Student Material
Additional and optional to the eLearning module students can order the book ‘This is Lean’
Upon completion of the course complete the exam booking preference form included
There are no pre-requisites for this course, although a basic knowledge of IT concepts will be helpful.
Any member of an IT organization.
The eLearning is in English and can be used as a stand alone learning experience and also as a support or as a reference to the class room Lean IT Foundation training.
About the Lean IT Association (LITA)
LITA (Lean IT Association) is a consortium of global leaders in the IT Training and Certification Industry with the mission to establish the global standard for Lean IT education and certification, setting a new reference point for professionals across a broad spectrum of knowledge and competence skills. For more information, visit www.leanitassociation.com.
*The Lean IT® program is conducted by Quint Group - Quint Academy