Service Catalog Process Kit - Third Edition

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Are you looking to implement Service Catalog Management as a way to improve the structure and quality of your business?

ITIL Alignment Begins With Service Catalog Management

Service Catalog Management is a key component of the ITIL Framework. Carefully planned and documented IT Service Management (ITSM) processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The Service Catalog Process Kit provides a wide variety of resources to boost your understanding and ability to implement Service Catalog Management in your organization.


  This Kit covers Service Catalog fundamentals the use of Service Catalogs as a core IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. It then shows how this tool is pivotal in demonstrating the value IT provides to facilitate business operations. Put together by The Art of Service's industry experts and using real case studies, this valuable kit takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization.



 This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and implementation of an IT service organization that meets today's standards. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation.





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What is included in the updated third edition of the Service Catalog toolkit?  

Introduction and Roadmap Folder                  

  • SCM-Eight Steps to Creating an Effective Service Catalog       
  • Service Catalog Management Intro Presentation  
  • Service Catalog Management ITILV3  
  • SCM-Service Catalog Reasons Hints & Tips  
  • Toolkit Roadmap - Service Catalog Management

Bonus Documents Folder                   

  • SCM-ITIL Easy Explanation Fact Sheet               
  • SCM-The Evolving Service Catalog               
  • SCM-Viewpoints to Creating a Service Catalog               
  • ISO Series Folder    


Step 1 – Definitions Folder                   

  • SCM-Functional Specification Template               
  • SCM-Service Definition               
  • SCM-Technical Specification Template    

Step 2 - Process and Policies Folder                  

  • SCM-Business and IT Service Mapping              
  • Policies Objectives Scope for SCM              
  • SCM-Policies Objectives Scope for SLM              
  • SCM-SLM Process Template              
  • SCM-SLM Review Doc   

Step 3 - Map Dependencies Folder                   

  • SCM-Service Design - The Big Picture               
  • SCM-Service Enablers               
  • SCM-The Key Links, Inputs and Outputs of Service Design          

Step 4 - Service Levels Folder                     

  • SCM-Corporate-Based SLA Template Example         
  • SCM-Customer-Based SLA Template Example   
  • SCM-Operational Level Agreement Template Example             
  • SCM-Service Agreements             
  • SCM-Service-Based SLA Template Example
  • SCM-Service Options             
  • SCM-Underpinning Contracts Template Example         

Step 5 - Establish Cost of Services Folder                   

  • SCM-Cost of Services and Pricing               
  • SCM-Price List               

Step 6 - Determine Perspectives for Catalog Folder           

  • SCM-Service Catalog Perspectives   

Step 7 - Publish Catalog Folder     

  • SCM-Business Justification document               

  • SCM-Communication Plan               

  • SCM-E-Mail Text               

  • SCM-Publishing a Service Catalog               

  • SCM-Service Catalog Extended               

  • SCM-Service Catalog Implementation Plan               

  • SCM-Service Catalog Large               

  • SCM-Service Catalog Medium               

  • SCM-Service Level Project Plan               

  • SCM-SLM Business and IT Flyers           


Step 8 - Maintain and Improve Service Catalog Folder                   

  • SCM-Catalog Maintenance and Improvement             
  • Roles and Responsibilities of Service Catalog Management (SCM)
  • SCM Process Owner Role Description Template              
  • SCM-SLM Process Owner Role Description Template    



The Service Catalog Process Kit is Yours Risk Free Today!

The instant you purchase the collection, the fact sheets, presentations and tools listed above will be available to you through a simple download. 

Buy this Toolkit with confidence! All contents of this collection are 100% guaranteed. If you’re not satisfied with your purchase, we refund—no questions asked. See FAQ page for terms and conditions.

This Video gives you an insight in the contents of the Service Catalog Toolkit: