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Privacy Policy

PRIVACY POLICY
Last Updated: October 3, 2016

YOU SHOULD REVIEW THE FOLLOWING STATEMENT PRIOR TO SUBMITTING ANY PERSONAL INFORMATION TO THIS WEBSITE.

This Website is hosted and operated by The Art of Service Pty Ltd, Unit 22B, 302 South Pine Road, Brendale. QLD 4500 Australia (in the following "The Art of Service").

The Art of Service (and our parents, subsidiaries and affiliated companies worldwide) respect the privacy of our partners and suppliers of products or services, clients, and their customers. The purpose of this Privacy Statement is to provide you with information concerning our services, the types of information we are provided by third parties or obtain ourselves through your visits to our Website, how we use that information, whether we disclose the information provided to us to others, and the options you have with regard to the use and correction of that information. Although privacy laws can, from jurisdiction to jurisdiction, directly conflict with each other, our goal in handling personal information provided to us is to comply with applicable data protection and privacy laws worldwide and to offer users of our Website notice, choice, the ability to consent, security, data integrity, access, and enforcement with regard to personal information. The Art of Service's strives to provide protection for your personal information no matter where that information is collected, transferred, or retained.


Collection of Personal Information

Personal information means any information or data that may be used to identify an individual, and may include but is not limited to your name, physical or email address, phone number, type of hardware or software you own, credit card details, and other information required to provide you with the product, service, or support requested. Depending on the nature of the services provided by The Art of Service to our partners or suppliers or the services provided to The Art of Service from its partners or suppliers, The Art of Service may receive personal information either from you directly or from our partner or supplier. The Art of Service may receive and process personal information provided by you in the following situations:

  • 1.requesting information about products and services;
  • 2.entering a contest or promotion;
  • 3.ordering newsletter or other informational tools;
  • 4.where you submit an order
  • 5.purchasing, downloading and/or registering products; and/or
  • 6.signing up for additional services
  • 7.for the purposes of verification of your identity or fraud prevention purposes


BY SUBMITTING INFORMATION AS ABOVE YOU ARE CONSENTING TO SUCH COLLECTION OF PERSONAL INFORMATION.

In all cases however, we will ensure that personal information shall always be obtained on a fair basis and in accordance with applicable law.

Use of Personal Information

PERSONAL INFORMATION PROVIDED TO US WILL PRIMARILY BE PROCESSED ON COMPUTER SERVERS LOCATED IN THE USA.

We will use the personal information provided us for the following:

  1. 1.to take, process or deliver your order, process or obtain payment or notify you of the status of your order;
  2. 2.in connection with keys, access codes or other information as may be required to permit you to access our sites to receive products, updates or services;
  3. 3.the screening of the order by a validation system ('Fraud Screening System') to prevent fraudulent orders,
  4. 4.to provide it to industry and credit related organizations for security, credit or fraud prevention purposes;
  5. 5.to register your purchase for warranty, technical support or similar purposes;
  6. 6.to facilitate the renewal of subscriptions for products or services;
  7. 7.to provide you with effective customer service and/or technical support;
  8. 8.to monitor service or purchasing patterns;
  9. 9.to provide you with service updates, announcements, and other product offerings;
  10. 10.to send you, with your consent, newsletters or promotional emails or undertake other promotional activities;
  11. 11.to permit you to participate in online surveys and polls, assuming you voluntarily agree to provide such information in connection with these surveys and polls; and,
  12. 12.to improve The Art of Service's websites, the customer experience and any related products or services.
  13. 13.for other purposes as notified to you from time to time (subject to applicable legal requirements).


We will observe applicable law and take all reasonable steps to ensure any person or entity receiving personal information for the purposes described above, are obligated to protect and keep secure the personal information on your behalf.

BY SUBMITTING YOUR ORDER YOU CONSENT TO THE USE OF YOUR PERSONAL INFORMATION AS SET FORTH ABOVE.

Management of Personal Information

The Art of Service tries hard to keep personal information accurate and up-to-date. If you find that your personal information is not accurate, please let us know in writing. Without prejudice to your rights of access and other rights in relation to your personal information under applicable law, The Art of Service will use best efforts to investigate your concerns after we receive your inquiry and make the necessary corrections, additions and/or deletions. If you wish to have your personal information deleted, please let us know in writing and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.

Disclosure of Personal information

The Art of Service discloses your personal information directly to you upon your written request; provided, however, that we may reject all or part of your request when: 1) the disclosure may harm the life, the body, the property and the rights of third parties, 2) the disclosure may lead a breach of applicable law and regulation, or 3) where you have failed to provide sufficient evidence to verify your identity.

Cookies and WebBeacons

We may use "Cookies" and other tracking technologies such as web beacons. "Cookies" are small text files that are transferred to your computer's hard disk by the website. The Art of Service's cookies are used to identify a computer or browser, not to identify specific customer traits. If you do not want cookies in your browser, you may set your browser to reject cookies or to notify you when a website attempts to place a cookie in your browser.

WebBeacons (also referred to as GIF files, pixels or action tags) help The Art of Service recognize a unique cookie on your browser. We use this tool to compile aggregate information about you, and it is not personally identifiable. This information includes IP addresses, search terms, domain names, and browser types. We use this information to track usage and other patterns on our Websites. 

Sharing Personal Information

The Art of Service may receive personally identifiable information either from you directly or from our partner or supplier who provides us with the personal information to fulfill a service to you on their behalf. In some circumstances, personal information that The Art of Service receives from you directly may be provided to our partners or suppliers in order for them to fulfill a service to us for your benefit or directly to you. We may also provide your information in order to register your purchase with the manufacturer or service provider for warranty, technical support, after sales service or similar purposes.

The Art of Service also employs other companies to provide services to us in connection with your transaction or after sales services. We do use companies to process credit card payments, deliver packages, send mail, analyze data, Fraud Screening, provide marketing aid and assistance, provide customer service, and otherwise provide services to us to enable us to serve you and enhance our services. These organizations may have access to personal information as required to permit them to perform their obligations to us in this regard.

The Art of Service may be required to respond to subpoenas, court orders or be asked to respond to other legitimate requests for your personal information from appropriate law enforcement or governmental authorities. We will not provide you with notice of such requests. In such situations, we will release personally identifiable information to third parties when we believe it is appropriate for us to do so in order to comply with the law or to protect against fraud. We will also release such information:

  1. 1.to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena);
  2. 2.to comply with all valid court orders or subpoenas;
  3. 3.to protect the legal rights of The Art of Service, its employees, our users or any member of the public;
  4. 4.to protect the property of The Art of Service, its employees, our users or any member of the public;
  5. 5.when we believe it is needed for fraud protection and/or credit risk reduction; and/or,
  6. 6.to protect the personal safety of our employees, agents, other users or the public in general.


The Art of Service also reserves the right to report to such entities any activities that we believe to be unlawful. Any such report of the activities outlined in (1) through (6) will be made without prior notice to you, and you consent to such disclosure by us.

In the event The Art of Service merges with another entity, is acquired by another entity, or enters into a business combination with another entity, The Art of Service may be required to disclose some or all of your personally identifiable information to that entity to continue serving you.

The Art of Service is not in the business of selling, trading or renting personal information. We will not use or share your personally identifiable information with others except those individuals or entities which have a business relationship with The Art of Service of which you are aware.

Children's Privacy

This site is not aimed to attract children and its objective is not to collect personal information from children. Anyone under the age of 18 should not use this site unless supervised by an adult. The Art of Service's goal is to comply with applicable laws and regulations relating to collection and use of information from children, including the Children's On-line Privacy Protection Act of the United States and other applicable laws or regulations.

Security of Personal Information

Customers who buy through the The Art of Service system are shopping on a secure server which encrypts customer's credit card information and passwords. This makes it difficult, if not impossible, for a third party to access or use your personal information in an unauthorized manner.

The Art of Service has developed its service with security as a top priority. We use firewalls to help prevent access to information in our system and Secure Socket Layers ("SSL") to encrypt your personal information and protect it from disclosure, destruction, modification, or use.

Your Choices

You can decide whether or not to provide personal information to The Art of Service and withdraw your consent to us processing your personal information at any time. However, if you do not provide personal information or withdraw such consent you may not be able to make purchases, enlist services or access certain offers or options that may be of benefit to you. At the time you provide your information, we will also offer you a choice as to whether or not you wish to receive further communications about special offers, product information, or other marketing messages. We may provide this information to our business partners and suppliers. If you choose not to receive these communications, we will not use your personally identifiable information for this purpose.

You may choose to unsubscribe from notices of special offers described in the preceding paragraph. The Art of Service provides you with the ability to unsubscribe at any time.

Changes to this Privacy Statement

Without prejudice to your rights under applicable data protection or privacy law, The Art of Service may amend this Privacy Statement from time-to-time. We will notify you of such amendments or changes by updating the "Effective Date" at the top of this Privacy Statement.

The Art of Service Contact Information

If you would like to contact us with questions or comments concerning our Privacy Statement or if you feel your inquiry or request has not been addressed to your satisfaction, please contact The Art of Service's Privacy Department via e-mail privacy@theartofservice.com or vial mail: The Art of Service, Privacy Department, Unit 22B, 302 South Pine Road, Brendale. QLD 4500, Australia.