How will variation in the actual durations of each activity be dealt with to ensure that the expected After-sales results are met? Does the After-sales performance meet the customers requirements? Is there a After-sales management charter, including business case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan? What will be the consequences to the stakeholder (financial, reputation etc) if After-sales does not go ahead or fails to deliver the objectives? What are the business goals After-sales is aiming to achieve?
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role In EVERY group, company, organization and department.
Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make After-sales investments work better.
This After-sales All-Inclusive Self-Assessment enables You to be that person.
All the tools you need to an in-depth After-sales Self-Assessment. Featuring 681 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which After-sales improvements can be made.
In using the questions you will be better able to:
- diagnose After-sales projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in After-sales and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the After-sales Scorecard, you will develop a clear picture of which After-sales areas need attention.
Your purchase includes access details to the After-sales self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
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