Unlock the power of efficient business processes with our Business Process Description and Business Process Modelling Language Knowledge Base!
Are you tired of spending endless hours trying to identify the most important questions to ask to get results by urgency and scope? Look no further, as our dataset contains 1540 carefully curated prioritized requirements, solutions, benefits, and real-life case studies of Business Process Description and Business Process Modelling Language.
Our Knowledge Base is the ultimate tool for professionals seeking to streamline their business processes.
It stands out from competitors and alternatives by providing comprehensive and relevant information, specifically tailored to meet your needs.
With a diverse range of use cases and case studies, you can confidently make informed decisions that will benefit your business in the short and long term.
Our product is easy to use and can be utilized by anyone, regardless of their level of expertise in Business Process Description and Business Process Modelling Language.
Unlike other costly alternatives, our solution is DIY and affordable, making it accessible to businesses of all sizes.
Plus, with detailed product specifications and an overview of its capabilities, you can be sure that our Knowledge Base is the right fit for your business.
Maximize efficiency and productivity with our Business Process Description and Business Process Modelling Language Knowledge Base.
Our dataset offers unique benefits such as saving time and resources, improving communication within teams, and enhancing overall performance.
Backed by extensive research, our Knowledge Base provides reliable and up-to-date information to help your business stay ahead of the game.
Stay competitive and drive success with our Business Process Description and Business Process Modelling Language Knowledge Base.
Designed specifically for businesses, our product is a cost-effective solution for addressing important questions related to urgency and scope.
Through our comprehensive dataset, you can explore the pros and cons and make informed decisions that will benefit your business in the long run.
In a nutshell, our Knowledge Base simplifies complex business processes and helps businesses achieve their goals efficiently.
Say goodbye to time-consuming and inefficient practices and welcome streamlined and effective processes with our Business Process Description and Business Process Modelling Language Knowledge Base.
Don′t hesitate, get started today and see the positive impact it will have on your business!
What are the related business processes and learn about process descriptions? What people, processes and technology are currently employed to protect your business sensitive information? Do you have established processes for assessing the business impact of poor data management practices?
Business Process Description
Business process description outlines the steps, activities and resources needed to complete a specific business process. It helps organizations understand their procedures and improve efficiency and effectiveness.
1. Solution: BPMN (Business Process Model and Notation)
Benefit: Offers a standardized graphical notation for process descriptions, ensuring consistency and clarity across different business processes.
2. Solution: EPC (Event-driven Process Chain)
Benefit: Uses an event-based approach to show the sequence and dependencies of business processes, providing a comprehensive overview of the entire system.
3. Solution: Swimlanes
Benefit: Divides processes into functional areas, allowing for a visual representation of how different departments or roles are involved in a process.
4. Solution: Standardized Naming Conventions
Benefit: Promotes uniformity and understandability by providing a consistent naming format for process elements.
5. Solution: Data Flow Diagrams
Benefit: Illustrates the flow of data between processes, helping to identify potential bottlenecks and improve data management.
6. Solution: Business Process Catalogs
Benefit: Provides a centralized repository for storing and organizing information about different business processes, simplifying process descriptions and analysis.
7. Solution: Use Case Descriptions
Benefit: Focuses on the goals and interactions of stakeholders, facilitating clear communication and understanding of business processes.
8. Solution: Process Mapping Tools
Benefit: Allows for visual mapping of process steps and their interdependencies, making it easier to identify inefficiencies and opportunities for improvement.
CONTROL QUESTION: What are the related business processes and learn about process descriptions?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
Big Hairy Audacious Goal: To become the leading provider of streamlined and efficient business processes for companies worldwide, revolutionizing the way organizations operate and increasing their productivity by 50%.
Related Business Processes:
1. Process Automation: Our company will develop and implement cutting-edge automation technology to streamline and optimize key business processes, saving companies time and money.
2. Workflow Management: Our team will create customized workflows for businesses to ensure efficient and seamless coordination between different departments and employees.
3. Document Management: We will provide a comprehensive document management system that will simplify the storage, retrieval, and sharing of important business documents.
4. Project Management: Our company will offer project management solutions to help companies effectively plan, execute, and monitor their projects, leading to increased efficiency and productivity.
5. Data Analysis: We will utilize advanced data analysis tools to help businesses identify areas for improvement and make data-driven decisions for enhanced performance.
6. Customer Relationship Management: Our company will provide a comprehensive CRM system to help organizations enhance customer relationships and increase customer retention.
7. Training and Development: We will offer training and development programs to equip employees with the skills and knowledge needed to effectively utilize our business process solutions.
8. Continuous Improvement: Our company will work with businesses to continuously monitor and improve their processes, ensuring they stay ahead of the competition.
Process Descriptions and Learning:
Process descriptions are detailed step-by-step instructions of how a particular business process should be carried out. They provide clarity and consistency in performing tasks, reducing errors and increasing efficiency. By offering process descriptions, our company will not only ensure a smooth execution of our solutions, but also help businesses learn about their processes and potential areas for improvement.
Through our process descriptions, companies will gain a better understanding of their existing processes, identify any bottlenecks or inefficiencies, and determine the most effective ways to incorporate our solutions into their operations. Our company will also provide training and resources for businesses to develop their own process descriptions, empowering them to continuously improve and optimize their processes.
Furthermore, process descriptions will facilitate better communication and collaboration between different departments and employees within a company. By having a clear understanding of each other’s roles and responsibilities, our clients will be able to streamline their workflows and achieve their goals more efficiently.
In summary, our big hairy audacious goal is not only to provide streamlined and efficient business processes but also to help companies learn about and improve their existing processes through our comprehensive process descriptions. By achieving this goal, we aim to become the go-to partner for businesses looking to enhance their productivity and stay ahead in a competitive market.
"This dataset has been a game-changer for my business! The prioritized recommendations are spot-on, and I`ve seen a significant improvement in my conversion rates since I started using them."
Case Study: Business Process Description for XYZ Corporation
Synopsis of the Client Situation:
XYZ Corporation is a multinational company that specializes in the production and distribution of consumer goods. With operations in multiple countries, the company faced challenges in managing and optimizing its business processes. As the company continued to grow, the existing business processes became more complex, resulting in operational inefficiencies, increased costs, and customer dissatisfaction. To address these issues, XYZ Corporation decided to undertake a business process description project with the help of a consulting firm.
Consulting Methodology:
The consulting firm began by conducting a comprehensive assessment of the current state of business processes at XYZ Corporation. This involved collecting data through interviews and workshops with key stakeholders, as well as reviewing existing process documents and IT systems. The consulting team also conducted benchmarking studies to understand industry best practices and identify potential areas for improvement.
Based on the findings from the assessment, the consulting firm developed a multiple-phased approach for documenting and optimizing the business processes at XYZ Corporation. The methodology included the following steps:
1. Process Identification – This involved identifying and mapping all the business processes within the organization.
2. Process Documentation – The consulting team worked closely with subject matter experts to document each process in detail. This documentation included inputs, outputs, process flow, roles and responsibilities, and performance metrics.
3. Gap Analysis – The team then conducted a gap analysis to identify any discrepancies or inefficiencies in the current processes compared to best practices.
4. Process Optimization – Based on the gap analysis, the consulting team recommended changes to the existing processes and created a roadmap for process improvements.
5. Implementation – The consulting team worked closely with the leadership team at XYZ Corporation to implement the recommended process changes.
6. Continuous Monitoring and Improvement – The consulting team also helped establish a process governance structure to ensure continuous monitoring and improvement of processes over time.
Deliverables:
The consulting firm delivered the following outcomes as part of the business process description project:
1. A detailed process map of all the business processes within the organization.
2. Documentation of each process, including inputs, outputs, roles and responsibilities, and performance metrics.
3. A gap analysis report highlighting discrepancies and inefficiencies in current processes.
4. A roadmap for process improvements, including recommendations for technology changes if required.
5. Implementation support, including change management and training for employees.
6. A process governance structure to ensure continuous monitoring and improvement of processes.
Implementation Challenges:
The consulting firm faced several challenges during the implementation of the business process description project. Some of the key challenges included resistance to change from employees, integration of IT systems with new processes, and resource constraints. To address these challenges, the consulting team worked closely with the leadership team and conducted regular communication and training sessions for employees. The team also collaborated with the IT department to ensure seamless integration of new processes with existing systems.
KPIs:
The success of the business process description project was measured through the following key performance indicators (KPIs):
1. Process Efficiency – This KPI measured the time and resources required to complete a specific process, benchmarked against industry standards.
2. Cost Reduction – This KPI measured the cost savings achieved through process improvements.
3. Customer Satisfaction – This KPI measured customer satisfaction levels before and after process improvements were implemented.
4. Employee Productivity – This KPI measured the impact of new processes on employee productivity.
Management Considerations:
The project not only resulted in significant improvements in process efficiency and cost savings for XYZ Corporation but also had a positive impact on the company′s overall performance. The management team was able to make informed decisions based on the data collected from the process documentation. The process governance structure also ensured continuous monitoring and improvement of processes, leading to a culture of continuous improvement within the organization.
Conclusion:
The business process description project undertaken by XYZ Corporation with the help of a consulting firm proved to be a success. The process documentation and optimization resulted in significant cost savings, increased process efficiency, and improved customer satisfaction levels. The project also helped establish a process governance structure and culture of continuous improvement within the organization. With streamlined and optimized business processes, XYZ Corporation was able to better serve its customers and remain competitive in today′s dynamic business environment.
Citations:
1. Bechtold, H., & Zhao, X. (2017). Business Process Description: A Methodological Approach. Proceedings of the 32nd Annual ACM Symposium on Applied Computing, 2023-2028.
2. Figueroa, C. M., & Campos, C. (2015). Business Process Management: An assessment of success factors and challenges of implementation. Journal of Business Research, 68(9), 1935-1943.
3. Hibbert, P., & Horowitz, D. (2017). Business Process Documentation and Improvements: An Introduction to Mapping, Analysis, and Design. Palgrave Macmillan.
4. Mazur, G., Rohloff, M., & Zulkarnaen, Z. (2018). Best practices for business process mapping and modeling. Industry Week, 63(9), 56-58.
5. Paquet, R. (2016). Lean process modeling: a business process management approach using Lean principles and tools. Technovation, 50-51, 48-61.
6. Poppe, E., Overbeek, S., Reijers, H. A., Van Beest, J., Van Have, E., De Jongh, J., & Vanderfeesten, I. (2018). End-to-end Business Process Description and Execution: Bridging the Business/IT Gap. Decision Support Systems, 104, 34-46.
7. Rogers, P., Gorti, S. (2017). Mapping Your Path to Operational Excellence. McKinsey & Company.
8. Willcocks, L. P., Lacity, M. C., & Craig, A. (2018). Delivering Business Process Outsourcing Services. Routledge.
Are you tired of spending endless hours trying to identify the most important questions to ask to get results by urgency and scope? Look no further, as our dataset contains 1540 carefully curated prioritized requirements, solutions, benefits, and real-life case studies of Business Process Description and Business Process Modelling Language.
Our Knowledge Base is the ultimate tool for professionals seeking to streamline their business processes.
It stands out from competitors and alternatives by providing comprehensive and relevant information, specifically tailored to meet your needs.
With a diverse range of use cases and case studies, you can confidently make informed decisions that will benefit your business in the short and long term.
Our product is easy to use and can be utilized by anyone, regardless of their level of expertise in Business Process Description and Business Process Modelling Language.
Unlike other costly alternatives, our solution is DIY and affordable, making it accessible to businesses of all sizes.
Plus, with detailed product specifications and an overview of its capabilities, you can be sure that our Knowledge Base is the right fit for your business.
Maximize efficiency and productivity with our Business Process Description and Business Process Modelling Language Knowledge Base.
Our dataset offers unique benefits such as saving time and resources, improving communication within teams, and enhancing overall performance.
Backed by extensive research, our Knowledge Base provides reliable and up-to-date information to help your business stay ahead of the game.
Stay competitive and drive success with our Business Process Description and Business Process Modelling Language Knowledge Base.
Designed specifically for businesses, our product is a cost-effective solution for addressing important questions related to urgency and scope.
Through our comprehensive dataset, you can explore the pros and cons and make informed decisions that will benefit your business in the long run.
In a nutshell, our Knowledge Base simplifies complex business processes and helps businesses achieve their goals efficiently.
Say goodbye to time-consuming and inefficient practices and welcome streamlined and effective processes with our Business Process Description and Business Process Modelling Language Knowledge Base.
Don′t hesitate, get started today and see the positive impact it will have on your business!
Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:
Key Features:
Comprehensive set of 1540 prioritized Business Process Description requirements. - Extensive coverage of 131 Business Process Description topic scopes.
- In-depth analysis of 131 Business Process Description step-by-step solutions, benefits, BHAGs.
- Detailed examination of 131 Business Process Description case studies and use cases.
- Digital download upon purchase.
- Enjoy lifetime document updates included with your purchase.
- Benefit from a fully editable and customizable Excel format.
- Trusted and utilized by over 10,000 organizations.
- Covering: Business Process Management Tools And Techniques, Process Analysis Techniques, Process Simulation, Business Process Automation Benefits, Business Process Management Software Implementation, Process Visualization Tools, Business Process Diagram, Process Redesign, Process Automation Roadmap, Process Analysis Methodologies, Process Automation Techniques, Business Process Metrics, Business Process Automation Models, Process Modeling Rules, Process Analysis Tools, Business Process Analysis Techniques, , Process Compliance, Process Mapping Process, Process Gap Analysis Methods, Workflow Process Mapping, Process Visualization, Process Documentation, Business Process Automation, Business Process Mapping Implementation, Business Process Flowchart, Business Process Standardization Techniques, Process Mapping Software, Business Process Modeling Notation, Business Process Architecture Framework, Process Mapping Process Steps, Process Mapping Techniques And Tools, EA Business Process Modeling, Business Process Modeling Software, Process Decomposition, Business Process Design Software, Process Metrics Dashboard, Business Process Mapping Process, Business Process Redesign Tools, Process Mapping Techniques, Process Visual Representation, Process Mapping Types, Process Improvement Strategies, Value Stream Mapping, Process Improvement Techniques, Process Standardization, Process Analysis Strategies, Business Process Automation Steps, Business Process Automation Strategy, Process Flow Mapping Steps, Process Performance Measurement, Process Mapping Exercises, Process Model Validation, Process Gap Analysis, Process Optimization, Process Flowchart Symbols, Process Mapping Approaches, Process Automation Framework, Process Analysis, Process Documentation Template, Process Mapping Benefits, Process Identification, Digital Identity, Process Mapping Strategies, Business Process Automation Solutions, Business Process Governance, Business Process Improvement, Business Process Simulation Software, Process Automation Tools, Process Automation Best Practices, Process Design, Workflow Modeling, Organizational Efficiency, Process Documentation Tools, Process Transformation, Process Integration, Business Process Performance Metrics, Process Monitoring, Business Process Redesign, Process Mapping Training, Business Process Management Methodology, Business Process Monitoring Tools, Process Mapping Method, Business Process Management Definition, Business Process Analysis Certification, Business Process Optimization Techniques, Business Process Description, Process Mapping Guidelines, Process Mapping Tools, Process Modeling Tools, Business Process Governance Framework, Process Alignment, Business Process Understanding, Process Governance, Process Model Analysis, Process Performance, Process Auditing, Process Documentation Example, Business Process Engineering, Process Mapping Specialist, Business Process Modeling And Notation, Process Modeling Consultant, Business Process Consulting, Process Improvement Methodologies, Business Process Lifecycle, Process Modelling Techniques, Business Process Automation Techniques, Process Efficiency, Business Process Management Steps, Business Process Analysis Methods, Process Automation Benefits, Process Analysis Training, Business Process Reengineering, Process Model, Process Streamlining, Process Modeling Best Practices, Process Modelling Tools And Techniques, Business Process Architecture, Process Visualization Techniques, Business Process Management, Business Process Execution Language, Process Modeling Standards, Process Redesign Best Practices, Business Process Management Software, Process Optimization Techniques, Analyzing Processes, Business Process Architecture Models, Business Process Management Lifecycle, Process Automation Implementation, Business Process Benchmarking, Process Mapping Process Flow
Business Process Description Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Business Process Description
Business process description outlines the steps, activities and resources needed to complete a specific business process. It helps organizations understand their procedures and improve efficiency and effectiveness.
1. Solution: BPMN (Business Process Model and Notation)
Benefit: Offers a standardized graphical notation for process descriptions, ensuring consistency and clarity across different business processes.
2. Solution: EPC (Event-driven Process Chain)
Benefit: Uses an event-based approach to show the sequence and dependencies of business processes, providing a comprehensive overview of the entire system.
3. Solution: Swimlanes
Benefit: Divides processes into functional areas, allowing for a visual representation of how different departments or roles are involved in a process.
4. Solution: Standardized Naming Conventions
Benefit: Promotes uniformity and understandability by providing a consistent naming format for process elements.
5. Solution: Data Flow Diagrams
Benefit: Illustrates the flow of data between processes, helping to identify potential bottlenecks and improve data management.
6. Solution: Business Process Catalogs
Benefit: Provides a centralized repository for storing and organizing information about different business processes, simplifying process descriptions and analysis.
7. Solution: Use Case Descriptions
Benefit: Focuses on the goals and interactions of stakeholders, facilitating clear communication and understanding of business processes.
8. Solution: Process Mapping Tools
Benefit: Allows for visual mapping of process steps and their interdependencies, making it easier to identify inefficiencies and opportunities for improvement.
CONTROL QUESTION: What are the related business processes and learn about process descriptions?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
Big Hairy Audacious Goal: To become the leading provider of streamlined and efficient business processes for companies worldwide, revolutionizing the way organizations operate and increasing their productivity by 50%.
Related Business Processes:
1. Process Automation: Our company will develop and implement cutting-edge automation technology to streamline and optimize key business processes, saving companies time and money.
2. Workflow Management: Our team will create customized workflows for businesses to ensure efficient and seamless coordination between different departments and employees.
3. Document Management: We will provide a comprehensive document management system that will simplify the storage, retrieval, and sharing of important business documents.
4. Project Management: Our company will offer project management solutions to help companies effectively plan, execute, and monitor their projects, leading to increased efficiency and productivity.
5. Data Analysis: We will utilize advanced data analysis tools to help businesses identify areas for improvement and make data-driven decisions for enhanced performance.
6. Customer Relationship Management: Our company will provide a comprehensive CRM system to help organizations enhance customer relationships and increase customer retention.
7. Training and Development: We will offer training and development programs to equip employees with the skills and knowledge needed to effectively utilize our business process solutions.
8. Continuous Improvement: Our company will work with businesses to continuously monitor and improve their processes, ensuring they stay ahead of the competition.
Process Descriptions and Learning:
Process descriptions are detailed step-by-step instructions of how a particular business process should be carried out. They provide clarity and consistency in performing tasks, reducing errors and increasing efficiency. By offering process descriptions, our company will not only ensure a smooth execution of our solutions, but also help businesses learn about their processes and potential areas for improvement.
Through our process descriptions, companies will gain a better understanding of their existing processes, identify any bottlenecks or inefficiencies, and determine the most effective ways to incorporate our solutions into their operations. Our company will also provide training and resources for businesses to develop their own process descriptions, empowering them to continuously improve and optimize their processes.
Furthermore, process descriptions will facilitate better communication and collaboration between different departments and employees within a company. By having a clear understanding of each other’s roles and responsibilities, our clients will be able to streamline their workflows and achieve their goals more efficiently.
In summary, our big hairy audacious goal is not only to provide streamlined and efficient business processes but also to help companies learn about and improve their existing processes through our comprehensive process descriptions. By achieving this goal, we aim to become the go-to partner for businesses looking to enhance their productivity and stay ahead in a competitive market.
Customer Testimonials:
"This dataset has been a game-changer for my business! The prioritized recommendations are spot-on, and I`ve seen a significant improvement in my conversion rates since I started using them."
"The price is very reasonable for the value you get. This dataset has saved me time, money, and resources, and I can`t recommend it enough."
"Impressed with the quality and diversity of this dataset It exceeded my expectations and provided valuable insights for my research."
Business Process Description Case Study/Use Case example - How to use:
Case Study: Business Process Description for XYZ Corporation
Synopsis of the Client Situation:
XYZ Corporation is a multinational company that specializes in the production and distribution of consumer goods. With operations in multiple countries, the company faced challenges in managing and optimizing its business processes. As the company continued to grow, the existing business processes became more complex, resulting in operational inefficiencies, increased costs, and customer dissatisfaction. To address these issues, XYZ Corporation decided to undertake a business process description project with the help of a consulting firm.
Consulting Methodology:
The consulting firm began by conducting a comprehensive assessment of the current state of business processes at XYZ Corporation. This involved collecting data through interviews and workshops with key stakeholders, as well as reviewing existing process documents and IT systems. The consulting team also conducted benchmarking studies to understand industry best practices and identify potential areas for improvement.
Based on the findings from the assessment, the consulting firm developed a multiple-phased approach for documenting and optimizing the business processes at XYZ Corporation. The methodology included the following steps:
1. Process Identification – This involved identifying and mapping all the business processes within the organization.
2. Process Documentation – The consulting team worked closely with subject matter experts to document each process in detail. This documentation included inputs, outputs, process flow, roles and responsibilities, and performance metrics.
3. Gap Analysis – The team then conducted a gap analysis to identify any discrepancies or inefficiencies in the current processes compared to best practices.
4. Process Optimization – Based on the gap analysis, the consulting team recommended changes to the existing processes and created a roadmap for process improvements.
5. Implementation – The consulting team worked closely with the leadership team at XYZ Corporation to implement the recommended process changes.
6. Continuous Monitoring and Improvement – The consulting team also helped establish a process governance structure to ensure continuous monitoring and improvement of processes over time.
Deliverables:
The consulting firm delivered the following outcomes as part of the business process description project:
1. A detailed process map of all the business processes within the organization.
2. Documentation of each process, including inputs, outputs, roles and responsibilities, and performance metrics.
3. A gap analysis report highlighting discrepancies and inefficiencies in current processes.
4. A roadmap for process improvements, including recommendations for technology changes if required.
5. Implementation support, including change management and training for employees.
6. A process governance structure to ensure continuous monitoring and improvement of processes.
Implementation Challenges:
The consulting firm faced several challenges during the implementation of the business process description project. Some of the key challenges included resistance to change from employees, integration of IT systems with new processes, and resource constraints. To address these challenges, the consulting team worked closely with the leadership team and conducted regular communication and training sessions for employees. The team also collaborated with the IT department to ensure seamless integration of new processes with existing systems.
KPIs:
The success of the business process description project was measured through the following key performance indicators (KPIs):
1. Process Efficiency – This KPI measured the time and resources required to complete a specific process, benchmarked against industry standards.
2. Cost Reduction – This KPI measured the cost savings achieved through process improvements.
3. Customer Satisfaction – This KPI measured customer satisfaction levels before and after process improvements were implemented.
4. Employee Productivity – This KPI measured the impact of new processes on employee productivity.
Management Considerations:
The project not only resulted in significant improvements in process efficiency and cost savings for XYZ Corporation but also had a positive impact on the company′s overall performance. The management team was able to make informed decisions based on the data collected from the process documentation. The process governance structure also ensured continuous monitoring and improvement of processes, leading to a culture of continuous improvement within the organization.
Conclusion:
The business process description project undertaken by XYZ Corporation with the help of a consulting firm proved to be a success. The process documentation and optimization resulted in significant cost savings, increased process efficiency, and improved customer satisfaction levels. The project also helped establish a process governance structure and culture of continuous improvement within the organization. With streamlined and optimized business processes, XYZ Corporation was able to better serve its customers and remain competitive in today′s dynamic business environment.
Citations:
1. Bechtold, H., & Zhao, X. (2017). Business Process Description: A Methodological Approach. Proceedings of the 32nd Annual ACM Symposium on Applied Computing, 2023-2028.
2. Figueroa, C. M., & Campos, C. (2015). Business Process Management: An assessment of success factors and challenges of implementation. Journal of Business Research, 68(9), 1935-1943.
3. Hibbert, P., & Horowitz, D. (2017). Business Process Documentation and Improvements: An Introduction to Mapping, Analysis, and Design. Palgrave Macmillan.
4. Mazur, G., Rohloff, M., & Zulkarnaen, Z. (2018). Best practices for business process mapping and modeling. Industry Week, 63(9), 56-58.
5. Paquet, R. (2016). Lean process modeling: a business process management approach using Lean principles and tools. Technovation, 50-51, 48-61.
6. Poppe, E., Overbeek, S., Reijers, H. A., Van Beest, J., Van Have, E., De Jongh, J., & Vanderfeesten, I. (2018). End-to-end Business Process Description and Execution: Bridging the Business/IT Gap. Decision Support Systems, 104, 34-46.
7. Rogers, P., Gorti, S. (2017). Mapping Your Path to Operational Excellence. McKinsey & Company.
8. Willcocks, L. P., Lacity, M. C., & Craig, A. (2018). Delivering Business Process Outsourcing Services. Routledge.
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