Unlock the true business value of quality with this comprehensive professional development resource designed for leaders and practitioners driving performance excellence. In today’s rapidly evolving operational landscape, understanding the Cost of Poor Quality (COPQ) is no longer optional—it’s a strategic imperative. This authoritative self-assessment framework empowers your organisation to identify, quantify, and eliminate hidden costs eroding profitability, efficiency, and customer trust.
Discover how to streamline quality initiatives, reduce rework, and optimise processes across departments. This resource provides a robust, evidence-based methodology grounded in real-world applications from global best practices. It enables you to:
- Analyse current quality performance with precision and identify high-impact improvement opportunities
- Structure accountability across teams by clarifying roles, responsibilities, and critical success factors
- Measure the financial and operational impact of quality failures with confidence
- Implement action plans that ensure every COPQ initiative delivers measurable business outcomes
- Accelerate decision-making with a clear roadmap for reducing waste and boosting compliance
Developed by renowned expert Gerard Blokdyk, this self-assessment integrates decades of industry insight into a practical, easy-to-adopt programme. It goes beyond theory—delivering a structured approach to embed quality into the core of your operations. With access to the exclusive online COPQ assessment dashboard, you’ll gain dynamic reporting tools to track progress, benchmark performance, and drive continuous improvement.
Whether you're leading transformation, advising stakeholders, or managing quality systems, this resource positions you as a trusted authority. Equip your team with the tools to turn quality challenges into competitive advantage.
Take control of quality performance—download your self-assessment today and lead with confidence.