Control Customer Economics: partner with engineers to interpret and map Compliance Requirements to product implementation.

More Uses of the Customer Economics Toolkit:


• Ensure you mastermind; understand and follow the context with the customer, be the communication and Issue Resolution champion between the customer and your engineering and Product Teams.
  
  

• Warrant that your business generates system requirement and enterprise capability verification approaches and customer acceptance criteria.
  
  

• Establish plans and goals for self and analyzing that meet the customer current or future projects needs.
  
  

• Direct Customer Economics: share industry knowledge and understand customer needs for solutions that require complex thinking.
  
  

• Ensure you enable; spearhead new product introduction activities to condition engineering inputs for feasibility, Cost Optimization and maximal customer value.
  
  

• Assure your group holds weekly staff meetings with department supervisors to consider and resolve any issues relating to operations, staffing, Customer Service, etc.
  
  

• Oversee Customer Economics: proactively hunt for adversaries on customer network leveraging a variety of tools and techniques.
  
  

• Be responsive to the needs of your customer and focused on providing next level solutions.
  
  

• Formulate Customer Economics: for 3pls, you enable one stop demand acquisition and no integration customer onboarding via an intuitive, end to end, cloud based Warehouse Management system.
  
  

• Make sure that your project complies; influences the work of others to drive medium and large projects to successful completion through Effective Project Management, customer interaction and IT coordination.
  
  

• Oversee Customer Economics: daily interaction with the Development Teams, supporting contractors, and customer stakeholders to follow integration processes as to transition capabilities through the development lifecycle.
  
  

• Collaborate with development, operations and Customer Support departments to ensure timely and adequate Problem Resolution.
  
  

• Initiate Customer Economics: conduct initial analysis of transactions and customer relationships to identify and escalate potentially suspicious activity for further investigation.
  
  

• Confirm your planning handles consolidation of customer orders to maximize efficient use of organization equipment and minimize shipping costs.
  
  

• Manage operational support vendor ensures ongoing Service Delivery and support meet agreed Customer Requirements.
  
  

• Arrange that your group complies; controls Project Plan by reviewing Design Specifications, and plan or schedule changes, and recommending actions to achieve quality and Customer Service objectives.
  
  

• Lead cross functional meetings with Sales, Product, Support, and Engineering to ensure the customer remains top of mind for everything you do .
  
  

• Be accountable for developing your Public Cloud platform to scale in efficiency, reliability and performance to meet your growing customer base.
  
  

• Steer Customer Economics: research, capture and communicate new capabilities and technology trends that can impact LOB capabilities.
  
  

• Ensure you standardize; onboard, retain, build loyalty and maximize Lifetime Value by engaging customers with personalized, targeted and relevant marketing at every stage.
  
  

• Arrange that your organization leads efforts in assuring that your internal quality guidelines are understood while assuring Customer Satisfaction in all areas of production and delivery.
  
  

• Align customer needs via frequent engagement with Product Management and Product Engineering teams.
  
  

• Be accountable for leading territory team review and updates of account plan based on changing market, customer conditions, and competitive activity.
  
  

• Ensure you mastermind; build meaningful and trustful customer relationships through your results driven approach and CX programs.
  
  

• Support the service relationship with the customer through maintaining clear Lines Of Communication, knowledge and execution of the contract.
  
  

• Ensure you specify; lead great people attract top IT talent to build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills.
  
  

• Optimize value chain to ensure delivery and improve Supply Chain Metrics in terms of cost, quality, and service aligned with strategic importance of customer and product.
  
  

• Manage work with cross functional teams and various stakeholders across Product, Architecture, Engineering, and Customer Success.
  
  

• Develop Customer Economics: in order to meet Customer Service requirements, associates can be temporarily re assigned to other warehouse functions.
  
  

• Control Customer Economics: monitor and report level of qms implementation, Compliance and effectiveness through Audit activities, observation, review of quality metrics and Customer Feedback.
  
  

• Formulate Customer Economics: it advise the industry on the economics of the vision and underlying technologies, and how best to transform to most efficiently achieve the goals.
  
  

• Confirm your organization engages with security specialists and other functional area architects to ensure adequate enterprise security solutions are in place to sufficiently mitigate identified risks, and to meet Business Objectives and Regulatory Requirements.
  
  


Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Economics Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Customer Economics related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Customer Economics specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the Customer Economics Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Customer Economics improvements can be made.

Examples; 10 of the 999 standard requirements:


1. When is Root Cause Analysis Required?
   
   

2. What is the funding source for this project?
   
   

3. Who, on the executive team or the board, has spoken to a customer recently?
   
   

4. What are the potential basics of Customer Economics fraud?
   
   

5. When a Customer Economics manager recognizes a problem, what options are available?
   
   

6. What is your organizations process which leads to recognition of value generation?
   
   

7. What tools do you use once you have decided on a Customer Economics strategy and more importantly how do you choose?
   
   

8. What are strategies for increasing support and reducing opposition?
   
   

9. Are required metrics defined, what are they?
   
   

10. Are indirect costs charged to the Customer Economics program?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the Customer Economics book in PDF containing 994 requirements, which criteria correspond to the criteria in...


Your Customer Economics self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the Customer Economics Self-Assessment and Scorecard you will develop a clear picture of which Customer Economics areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Customer Economics Self-Assessment

• Is secure: Ensures offline Data Protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Customer Economics projects with the 62 implementation resources:


• 62 step-by-step Customer Economics Project Management Form Templates covering over 1500 Customer Economics project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?
   
   

2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?
   
   

3. Project Scope Statement: Will all Customer Economics project issues be unconditionally tracked through the Issue Resolution process?
   
   

4. Closing Process Group: Did the Customer Economics Project Team have enough people to execute the Customer Economics Project Plan?
   
   

5. Source Selection Criteria: What are the guidelines regarding award without considerations?
   
   

6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Customer Economics Project Plan (variances)?
   
   

7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?
   
   

8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?
   
   

9. Procurement Audit: Was a formal review of tenders received undertaken?
   
   

10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?


 
Step-by-step and complete Customer Economics Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 Customer Economics project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 Customer Economics Project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Customer Economics project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Customer Economics project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 Customer Economics project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Customer Economics project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any Customer Economics project with this in-depth Customer Economics Toolkit.

In using the Toolkit you will be better able to:


• Diagnose Customer Economics projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based Best Practice strategies aligned with overall goals

• Integrate recent advances in Customer Economics and put Process Design strategies into practice according to Best Practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Economics investments work better.

This Customer Economics All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.