Description

Why Own The Customer Engagement Self-Assessment?

The Customer Engagement Self-Assessment will make you a Customer Engagement domain expert by:

Reducing the effort in the Customer Engagement work to be done to get problems solved
Ensuring that plans of action include every Customer Engagement task and that every Customer Engagement outcome is in place
Saving time investigating strategic and tactical options and ensuring Customer Engagement opportunity costs are low
Delivering tailored Customer Engagement advise instantly with structured going-forward plans

All the tools you need to an in-depth Customer Engagement Self-Assessment. Featuring 633 new and updated case-based criteria, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Engagement improvements can be made.

What Is In The Customer Engagement Self-Assessment?

The Customer Engagement Complete Self-Assessment Excel Dashboard

Ensures you don't miss anything: 633 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
Gives you a professional Dashboard to guide and perform a thorough Customer Engagement Self-Assessment
Is secure: Ensures offline data protection of your Self-Assessment results
Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next

The Customer Engagement Complete Self Assessment eBook version of the book in print

Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment

In using the Self-Assessment you will be better able to:

Diagnose Customer Engagement projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances in Customer Engagement and process design strategies into practice according to best practice guidelines

Assess And Define Customer Engagement With This Customer Engagement Self Assessment. Sample Questions From The Complete, 633 Criteria, Self-Assessment:

Recognize Criterion: When a Customer Engagement manager recognizes a problem, what options are available?
Define Criterion: What sources do you use to gather information for a Customer Engagement study?
Measure Criterion: Which customers cant participate in our Customer Engagement domain because they lack skills, wealth, or convenient access to existing solutions?
Analyze Criterion: What are your current levels and trends in key measures or indicators of Customer Engagement product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competi tors and other organizations with similar offerings?
Improve Criterion: Is Supporting Customer Engagement documentation required?
Control Criterion: What are your results for key measures or indicators of the accomplishment of your Customer Engagement strategy and action plans, including building and strengthening core competencies?
Sustain Criterion: What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Customer Engagement?

Cost/Benefit Analysis; Customer Engagement Self-Assessment Justification And Approval Tools:

Purchasing a The Art of Service Self Assessment will spur new ideas, fast track project strategy and advance your professional skills. We’ve developed a set of criteria that will aid in gaining approval and give you the ability to validate and review your Self-Assessment investment:

Excluding hired consultants and advisors from top management consulting firms, internal Customer Engagement Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.
Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For a fraction of this the Self-Assessment will make you a Customer Engagement domain authority.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.