Standardize Customer Journey Maps: effective change facilitator who thinks innovatively and acts decisively around Process Improvement and efficiency, adapting positively to challenges.

More Uses of the Customer Journey Maps Toolkit:


• Manage Customer Journey Maps: research and resolve API errors for customer environments.
  
  

• Lead Program Planning by developing timelines, dependency mapping and resourcing across Product Marketing, growth marketing, design, creative production, Product Management, Customer Support, sales, analytics and engineering.
  
  

• Ensure successful integration of customer facing platform services and Internal Systems.
  
  

• Arrange that your strategy complies; champions cloud first and cloud next strategies providing a vision for thE Business on leveraging modern, Public Cloud architectures to drive performance, cost, agility, and Customer Delight in positive directions.
  
  

• Devise Customer Journey Maps: work closely with analytics and insights to build the Data Management and engagement analytics capabilities to develop deep customer level insights about preferences and needs.
  
  

• Manage to drive improvements in Customer Service performance, as measured by Customer Satisfaction, operational measures, and productivity, by deploying Best Practice Contact Center management and ensuring appropriate measurement and monitoring is established.
  
  

• Collaborate, promote and develop tight integration with Demand Planning, Product Line leadership, sales, operations, engineering, Customer Service, Human Resources, and finance teams to drive cross functional alignment.
  
  

• Develop solutions to complex business problems or Customer Engagements through in depth analysis, coordination and negotiation with key decision makers.
  
  

• Secure that your team evaluates and/or shapes Customer Requirements, constraints, and operational expectations.
  
  

• Help drive Continuous Improvement and activities related to minimizing the costs of non conformance and improved Customer Satisfaction.
  
  

• Provide specific Voice Of Customer feedback to appropriate product, system, solution and servicE Business leaders for future Product Development, quality, modification, Customer Satisfaction and other purposes.
  
  

• Orchestrate Customer Journey Maps: proactively identify additional learnings needed to deliver deep Customer Insights that the data displays a thorough picture of the environment.
  
  

• Head Customer Journey Maps: work closely with Product Management, sales engineering and Customer Success Teams to deliver on Customer Requirements.
  
  

• Secure that your team selects the Software Development processes in coordination with the customer and System Engineering.
  
  

• Ensure primary point of contact relating to the upgrade project transition issues and impacts to customer related activities.
  
  

• Confirm your organization ensures the ea Organizational Design process leads to a more efficient and effectivE Business and IT Operating model, significantly improved results (profitability, Customer Service, internal operations), and ea resources who are empowered and committed to the integration of business and it.
  
  

• Drive the Core Product design team to meet or exceed program objectives (Cost, Quality, Schedule, Features, Fulfillment/Continuity of Supply, Solution delivery across products and service offerings, and Customer Specific Needs).
  
  

• Be accountable for Marketing Plan development of integrated campaigns across customer touchpoints in the customer journey, ensuring consistency with articulated strategy.
  
  

• Be accountable for developing and executing strategic Customer Engagement plans.
  
  

• Confirm your project complies; directs distribution of inventory throughout the network to ensure inventory is available to meet customer delivery requirements.
  
  

• Collaborate with Data Scientists, analysts, and engineers to develop innovative models and Customer Insights to drive Customer Satisfaction and investments.
  
  

• Make sure that your team develops and implements training that builds innovation capacity throughout your organization utilizing human centered design, lean methodologies, and a Customer Centric approach.
  
  

• Guide Customer Journey Maps: conduct ongoing needs assessment to determine evolving client requirements and expectations to recommend specific products and solutions to increase Customer Lifetime Value.
  
  

• Initiate Customer Journey Maps: work closely with the sales and Product Teams to appropriately manage customer expectations throughout the implementation, training and support process.
  
  

• Facilitate customer meetings to understand needs and requirements for customer on product and features.
  
  

• Serve as the focal point/primary contact for customer servicing IoT/M2M/B2B infrastructure related implementations.
  
  

• Ensure you cooperate; lead multi day design sprints to create to identify potential challenges and opportunities for market and customer challenges.
  
  

• Devise Customer Journey Maps: view the studio through the perspective of a buyer, identifying innovative ways to display options that inspire the customer to buy.
  
  

• Standardize Customer Journey Maps: work closely with your sales and customer operations organizations to drive field enablement on new features and your customer on boarding process.
  
  

• Prepare specifications, manuals, reports and create CAD files for Customer Support staff and customers.
  
  

• Manage work with marketing to establish Thought Leadership for your organization and develop customer case studies for the you market.
  
  

• Be certain that your business develops data inventories, Data Flow Diagrams, Data Maps and processing registers in support of client projects.
  
  

• Analyze sustainability data for trends and identify opportunities for sustainability improvements.
  
  


Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Journey Maps Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Customer Journey Maps related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Customer Journey Maps specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the Customer Journey Maps Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Customer Journey Maps improvements can be made.

Examples; 10 of the 999 standard requirements:


1. What needs improvement? Why?
   
   

2. What was the last experiment you ran?
   
   

3. Do you say no to customers for no reason?
   
   

4. What did you miss in the interview for the worst hire you ever made?
   
   

5. Who uses your product in ways you never expected?
   
   

6. What is something you believe that nearly no one agrees with you on?
   
   

7. Is the Customer Journey Maps test/monitoring cost justified?
   
   

8. An organizationally feasible system request is one that considers the mission, goals and objectives of the organization, key questions are: is the Customer Journey Maps solution request practical and will it solve a problem or take advantage of an opportunity to achieve company goals?
   
   

9. What are the costs and benefits?
   
   

10. What are the timeframes required to resolve each of the issues/problems?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the Customer Journey Maps book in PDF containing 994 requirements, which criteria correspond to the criteria in...


Your Customer Journey Maps self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the Customer Journey Maps Self-Assessment and Scorecard you will develop a clear picture of which Customer Journey Maps areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Customer Journey Maps Self-Assessment

• Is secure: Ensures offline Data Protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Customer Journey Maps projects with the 62 implementation resources:


• 62 step-by-step Customer Journey Maps Project Management Form Templates covering over 1500 Customer Journey Maps project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?
   
   

2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?
   
   

3. Project Scope Statement: Will all Customer Journey Maps project issues be unconditionally tracked through the Issue Resolution process?
   
   

4. Closing Process Group: Did the Customer Journey Maps Project Team have enough people to execute the Customer Journey Maps Project Plan?
   
   

5. Source Selection Criteria: What are the guidelines regarding award without considerations?
   
   

6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Customer Journey Maps Project Plan (variances)?
   
   

7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?
   
   

8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?
   
   

9. Procurement Audit: Was a formal review of tenders received undertaken?
   
   

10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?


 
Step-by-step and complete Customer Journey Maps Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 Customer Journey Maps project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 Customer Journey Maps Project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Customer Journey Maps project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Customer Journey Maps project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 Customer Journey Maps project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Customer Journey Maps project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any Customer Journey Maps project with this in-depth Customer Journey Maps Toolkit.

In using the Toolkit you will be better able to:


• Diagnose Customer Journey Maps projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based Best Practice strategies aligned with overall goals

• Integrate recent advances in Customer Journey Maps and put Process Design strategies into practice according to Best Practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Journey Maps investments work better.

This Customer Journey Maps All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.