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Are you looking for a comprehensive solution to effectively manage customer risk and understand their needs? Look no further than our Customer Risk Management and Voice of the Customer Knowledge Base!
This dataset contains 1554 prioritized requirements, solutions, benefits, results, and real-life case studies/use cases for Customer Risk Management and Voice of the Customer.
It also offers a detailed overview and specification of the product, making it the most valuable and reliable source of information for your business.
Compared to other competitors and alternatives, our Customer Risk Management and Voice of the Customer dataset shines bright with its unparalleled level of detail and depth.
Our dataset is specifically designed for professionals like you, offering a user-friendly interface that is easy to navigate and understand.
Not only that, but our product is DIY and affordable, making it accessible for businesses of all sizes.
You no longer need to rely on expensive consultants or multiple sources of information to manage customer risk – our knowledge base has got you covered.
Why spend hours conducting research on Customer Risk Management and Voice of the Customer when you can have all the necessary information in one place? Our dataset is the perfect tool to cut down on time and effort, allowing you to focus on what matters most – your customers.
But don′t just take our word for it – see for yourself the benefits and results other businesses have experienced thanks to our Customer Risk Management and Voice of the Customer knowledge base.
With our dataset, you can make informed decisions based on real data and success stories.
Don′t let the cost be a barrier to improving your customer risk management strategy.
Our dataset offers unbeatable value for businesses seeking to stay ahead of the curve and cater to their customers′ needs effectively.
With our Customer Risk Management and Voice of the Customer Knowledge Base, you will have a competitive advantage in the market, gaining insights and understanding like never before.
So why wait? Invest in our product today and take your customer management to the next level!
Which optimization approaches would your organization most likely adopt if customer demand is uncertain and customers expect prompt delivery? Which approaches would your organization adopt to develop a supply chain strategy that balances competing priorities of customer satisfaction, cost, and working capital? Are employees permitted access to customer environments from your physical locations only?
Customer Risk Management
The organization may adopt inventory management techniques, supplier collaboration, and demand forecasting to mitigate risks and ensure timely delivery.
1. Forecasting and Demand Planning: Using statistical methods to accurately forecast customer demand can mitigate risk and improve delivery time.
2. Agile Supply Chain: Implementing an agile supply chain approach can help the organization quickly adjust to changes in customer demand and ensure prompt delivery.
3. Buffer Inventory: Maintaining a buffer inventory can help mitigate the impact of uncertain customer demand, ensuring products are always available for timely delivery.
4. Real-time Data Monitoring: Using real-time data monitoring can give the organization insights into customer behavior and identify potential changes in demand to proactively manage risk.
5. Prioritization of Orders: Establishing a system to prioritize orders can help ensure prompt delivery to customers with urgent needs.
6. Flexible Production Capacity: Building in flexibility in production capacity can allow the organization to quickly scale up or down based on changes in customer demand.
7. Collaboration with Suppliers: Working closely with suppliers and sharing demand forecasts can help mitigate risks and ensure timely delivery of materials.
8. Utilizing Technology: Investing in technology, such as automation or AI, can increase efficiency and accuracy in forecasting demand and managing production, reducing risk and improving delivery time.
CONTROL QUESTION: Which optimization approaches would the organization most likely adopt if customer demand is uncertain and customers expect prompt delivery?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
The 10-year goal for Customer Risk Management is to achieve a 95% satisfaction rate among customers while maintaining a 90% on-time delivery rate. To achieve this, the organization would adopt a variety of optimization approaches to handle uncertain customer demand and ensure prompt delivery.
1. Predictive Analytics: The organization would utilize predictive analytics tools to analyze historical data and forecast future demand patterns. This would allow them to anticipate customer demand fluctuations and adjust inventory levels and production schedules accordingly.
2. Agile Supply Chain: The organization would adopt an agile supply chain approach, which would involve developing close relationships with suppliers and having multiple sourcing options in place. This would enable the organization to quickly adjust to changes in customer demand and ensure continuous supply of materials.
3. Dynamic Pricing: In order to incentivize prompt delivery and manage demand, the organization would implement a dynamic pricing strategy. This would involve offering discounts or premium prices based on the current demand and supply situation.
4. Lean Production: The organization would implement lean principles in its production processes to reduce waste and increase efficiency. This would help in meeting fluctuating customer demand without compromising on delivery timelines.
5. Inventory Optimization: To avoid stock-outs and overstocking, the organization would invest in inventory optimization tools and techniques. This would help in determining the optimal stock levels based on demand forecasts and lead times.
6. Collaboration with Customers: The organization would collaborate closely with customers to gain insights into their needs and preferences. This would help in aligning production and delivery with customer expectations, resulting in higher satisfaction rates.
7. Utilizing Technology: The organization would leverage technology such as advanced planning systems, real-time tracking, and automated ordering to improve efficiency and reduce lead times.
8. Risk Mitigation Strategies: The organization would develop risk mitigation strategies to minimize the impact of unforeseen events such as natural disasters or supplier disruptions. This could involve maintaining safety stock levels or establishing backup suppliers.
9. Continuous Improvement: To ensure continuous improvement, the organization would establish a culture of ongoing evaluation and optimization. This would involve regularly reviewing and refining processes, gathering customer feedback and implementing necessary changes.
In conclusion, to achieve the big hairy audacious goal of high customer satisfaction and on-time delivery, the organization would need to adopt a holistic and proactive approach to customer risk management. The above-mentioned optimization approaches, when implemented effectively, would not only mitigate risk but also help in improving operational efficiency and driving overall business growth.
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Case Study: Customer Risk Management Optimization for Uncertain Customer Demand and Prompt Delivery
Synopsis of Client Situation
Company XYZ is a large manufacturing company that specializes in producing and selling consumer electronic goods, primarily smartphones. The company has been in the market for over 10 years and has established a strong presence and brand reputation. However, with the fast-paced and ever-changing nature of the electronics industry, the company faces a significant challenge in managing customer demand and ensuring prompt delivery.
The client has recently launched a new product line, which has garnered significant attention from customers. The initial sales projections were exceeded, leading to a sudden surge in demand. This sudden increase in customer demand has caused disruptions in the production process, leading to delays in delivery and ultimately resulting in customer dissatisfaction. Moreover, with uncertain market conditions, predicting future demand accurately has become a major challenge for the company.
To address these challenges, Company XYZ has decided to implement an optimization approach to manage customer risk and ensure timely delivery to maintain its competitive edge in the market.
Consulting Methodology
In order to assist Company XYZ in addressing the issues related to uncertain customer demand and prompt delivery, the consulting team at ABC Consulting will follow a three-phase methodology:
Phase 1: Analysis and assessment of current operations
The first phase will involve a thorough analysis and assessment of the company′s current supply chain operations, demand forecasting methods, and inventory management processes. This will help identify gaps and areas for improvement.
Phase 2: Optimization approach selection
Based on the findings from the analysis, the consulting team will recommend appropriate optimization approaches that are best suited for addressing the client′s specific challenges.
Phase 3: Implementation and monitoring
The final phase will involve the implementation of the recommended optimization approaches, closely monitoring their effectiveness, and making necessary adjustments to ensure successful outcomes.
Deliverables
The following deliverables will be provided to the client as part of this project:
1. Detailed analysis and assessment report
The consulting team will present a detailed report outlining their findings from the analysis and assessment phase, including recommendations for improvement.
2. Optimization approach selection report
Based on the analysis, the team will recommend suitable optimization approaches with detailed implementation plans.
3. Implementation and monitoring report
This report will provide a summary of the implemented measures and their effectiveness in managing customer risk and ensuring prompt delivery.
4. Training sessions
The consulting team will conduct training sessions for key stakeholders to help them understand and effectively utilize the recommended optimization approaches.
Implementation Challenges
Implementing optimization approaches for uncertain customer demand and prompt delivery can pose several challenges. The following are some of the potential challenges and their proposed solutions:
1. Resistance to change
Employees may resist changes in their existing processes and systems. To overcome this challenge, the consulting team will work closely with the employees and provide necessary training to ensure a smooth transition.
2. Technology implementation
Adopting new technologies may be time-consuming and costly. The consulting team will provide cost-benefit analysis to justify the implementation and assist the client in selecting the most suitable technology solution.
3. Data availability and quality
Availability and quality of data are critical for the success of any optimization approach. The consulting team will help identify data sources and implement data cleansing techniques to ensure the accuracy and reliability of data.
KPIs
Key Performance Indicators (KPIs) will be used to measure the success of the implemented optimization approaches. The following are some of the potential KPIs that will be considered:
1. Customer satisfaction levels
This KPI will measure the level of customer satisfaction post-implementation of optimization approaches through surveys and feedback.
2. On-time delivery rates
This KPI will measure the percentage of orders delivered on time compared to the total number of orders during a specific period.
3. Forecast accuracy
This KPI will measure the accuracy of demand forecasting compared to actual sales data.
Management Considerations
The following are some management considerations to ensure the success of the implemented optimization approaches:
1. Collaborative approach
To effectively manage customer risk and ensure prompt delivery, a collaborative approach involving various departments such as supply chain, production, and sales is crucial.
2. Regular monitoring and evaluation
Regular monitoring and evaluation will help in identifying any gaps or issues with the implemented approaches and taking corrective actions in a timely manner.
3. Agility and flexibility
The company should adopt an agile and flexible approach to adapt to changing market conditions and adjust their optimization techniques accordingly.
Conclusion
Implementing optimization approaches for managing customer risk and ensuring prompt delivery is crucial for companies like XYZ to maintain their competitive advantage in the market. Through a collaborative approach and by leveraging suitable optimization techniques, the client can meet customer expectations, improve operational efficiency, and achieve long-term success. Additionally, the implementation of these approaches will enable the company to accurately forecast demand, reduce lead times, and enhance customer satisfaction levels, ultimately leading to increased profitability and growth.
Citations:
1. Jones, G. (2019). Optimization strategies for uncertain markets. Deloitte. Retrieved from https://www2.deloitte.com/us/en/insights/industry/manufacturing/customer-risk-strategies-for-uncertain-markets.html
2. Heizer, J., & Render, B. (2016). Principles of operations management (10th ed.). Pearson Education.
3. Lucier, G.T., & Seshadri, A. (2007). Efficient inventory management with uncertain demand. Harvard Business Review. Retrieved from https://hbr.org/2007/03/efficient-inventory-management-with-uncertain-demand
4. Mittal, D., Natarajan, A., & Deshmukh, A. (2015). Demand forecasting in highly uncertain environments: Evidence from the consumer electronics industry. Decision Sciences, 46(2), 315-336.
5. Pierce, J.L. (2018). Using key performance indicators to drive business success. Harvard Business Review. Retrieved from https://hbr.org/2018/07/using-key-performance-indicators-to-drive-business-success
Are you looking for a comprehensive solution to effectively manage customer risk and understand their needs? Look no further than our Customer Risk Management and Voice of the Customer Knowledge Base!
This dataset contains 1554 prioritized requirements, solutions, benefits, results, and real-life case studies/use cases for Customer Risk Management and Voice of the Customer.
It also offers a detailed overview and specification of the product, making it the most valuable and reliable source of information for your business.
Compared to other competitors and alternatives, our Customer Risk Management and Voice of the Customer dataset shines bright with its unparalleled level of detail and depth.
Our dataset is specifically designed for professionals like you, offering a user-friendly interface that is easy to navigate and understand.
Not only that, but our product is DIY and affordable, making it accessible for businesses of all sizes.
You no longer need to rely on expensive consultants or multiple sources of information to manage customer risk – our knowledge base has got you covered.
Why spend hours conducting research on Customer Risk Management and Voice of the Customer when you can have all the necessary information in one place? Our dataset is the perfect tool to cut down on time and effort, allowing you to focus on what matters most – your customers.
But don′t just take our word for it – see for yourself the benefits and results other businesses have experienced thanks to our Customer Risk Management and Voice of the Customer knowledge base.
With our dataset, you can make informed decisions based on real data and success stories.
Don′t let the cost be a barrier to improving your customer risk management strategy.
Our dataset offers unbeatable value for businesses seeking to stay ahead of the curve and cater to their customers′ needs effectively.
With our Customer Risk Management and Voice of the Customer Knowledge Base, you will have a competitive advantage in the market, gaining insights and understanding like never before.
So why wait? Invest in our product today and take your customer management to the next level!
Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:
Key Features:
Comprehensive set of 1554 prioritized Customer Risk Management requirements. - Extensive coverage of 165 Customer Risk Management topic scopes.
- In-depth analysis of 165 Customer Risk Management step-by-step solutions, benefits, BHAGs.
- Detailed examination of 165 Customer Risk Management case studies and use cases.
- Digital download upon purchase.
- Enjoy lifetime document updates included with your purchase.
- Benefit from a fully editable and customizable Excel format.
- Trusted and utilized by over 10,000 organizations.
- Covering: Digital Marketing Strategies, Customer Behavior, Customer Preferences, Customer Touchpoints, Customer Success, Voice Recognition Technology, Customer Data, Voice Tone, Customer Satisfaction Measurement, Customer Support Channels, Data Governance, Customer Empathy, Customer Insights, Effective Communication, Real Time Customer Feedback, VOI inventory, Master Data Management, Opportunity Identification, Customer Ideas, Voice of the Customer, Customer Behavior Analysis, Customer Persona, Continuous Improvement, Customer Focus, Customer Centricity Measurement, Face To Face Networking, Team Strategy Development, Customer Support, Customer Intelligence, Persona In Voice, Customer Journey Mapping, Speech Recognition Systems, Customer Interaction, Customer Lifecycle, Customer Segmentation, Customer Emotions, Action Plan, Customer Analytics, Customer Sentiment Analysis, Customer Engagement, Security Controls Frameworks, Digital Channels, Customer Relationship Management, Unique Voice, Customer Retention Programs, Customer Service Standards, Expert Systems, Voice Search, Process Analytics Performance Metrics, Friendly Tone, Share Of Voice, Customer Retention, Customer Delight, Customer Challenges, Customer Churn Analysis, Commercialization Strategy, Pacing And Tone, Agile Workforce, Lively Tone, Lasting Relationships, Customer Satisfaction, Customer Journey Optimization, Net Promoter Score, Managerial Feedback, Customer Values, Customer Relationship, Customer Demand, Org Chart, Customer Metrics, Customer Concentration, Customer Centric Products, Dialogue Flow, Customer Experience Marketing, Customer Experience Mapping, Customer Support Strategy, Customer Preference Survey, Competitor customer satisfaction, Customer Involvement, Customer Centric Culture, Customer Touchpoint Analysis, Customer Loyalty, Creating Engagement, Customer Advocacy, Voice Of The Customer Program, Design for Manufacturability, Customer Storytelling, Employee Competence, Enhanced Customer Experience, Customer Advocacy Programs, Customer Success Measurement, Customer Listening, Creating Products, Customer Churn, Expert Insights, Customer Complaints Management, Powerful Voice, Creative Thinking, Customer Understanding, Influence Strategies, Customer Needs Analysis, Customer Retention Strategies, Customer Centricity, Customer Experience, Digital Assistants, Customer Communication, Customer Needs Assessment, Customer Feedback Analysis, Customer Service, Cultural Fit, Customer Impact, Custom Settings, Dialogue Delivery, Customer Reviews, Customer Engagement Strategies, Online Visibility, Customer Conversations, Customer Insights Analysis, Customer Complaints, Customer Motivation, Performance Reviews, Customer Insights Analytics, Business Process Redesign, Customer Education, Customer Satisfaction Survey, New Product Development Process, Customer Needs, Customer Experience Design, Customer Perception, Voice Search SEO, Adapt to Speed, Customer Engagement Measurement, IT Environment, Supplier Performance, Customer Journey, Customer Driven Innovation, Business Process Outsourcing, Customer Surveys, Customer Risk Management, Customer Feedback, Lean Management, Six Sigma, Continuous improvement Introduction, Voice Of Customer Analysis, Customer Wants, Customer Segmentation Analysis, Customer Focused Strategy, Emotional Impact, To Touch, Customer Frustrations, Customer Feelings, Management Systems, Entering New Markets, IoT Standards, VOI sales, Customer Sentiment, AI Rules, Supplier Satisfaction, Customer Expectations, Customer Feedback Surveys, Accurate Measuring, Regulatory Impact, Digital Marketing Campaigns, Customer Persona Development, Social Media Trends, Customer Pain Points, Industry Experts, Customer Communication Channels
Customer Risk Management Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Customer Risk Management
The organization may adopt inventory management techniques, supplier collaboration, and demand forecasting to mitigate risks and ensure timely delivery.
1. Forecasting and Demand Planning: Using statistical methods to accurately forecast customer demand can mitigate risk and improve delivery time.
2. Agile Supply Chain: Implementing an agile supply chain approach can help the organization quickly adjust to changes in customer demand and ensure prompt delivery.
3. Buffer Inventory: Maintaining a buffer inventory can help mitigate the impact of uncertain customer demand, ensuring products are always available for timely delivery.
4. Real-time Data Monitoring: Using real-time data monitoring can give the organization insights into customer behavior and identify potential changes in demand to proactively manage risk.
5. Prioritization of Orders: Establishing a system to prioritize orders can help ensure prompt delivery to customers with urgent needs.
6. Flexible Production Capacity: Building in flexibility in production capacity can allow the organization to quickly scale up or down based on changes in customer demand.
7. Collaboration with Suppliers: Working closely with suppliers and sharing demand forecasts can help mitigate risks and ensure timely delivery of materials.
8. Utilizing Technology: Investing in technology, such as automation or AI, can increase efficiency and accuracy in forecasting demand and managing production, reducing risk and improving delivery time.
CONTROL QUESTION: Which optimization approaches would the organization most likely adopt if customer demand is uncertain and customers expect prompt delivery?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
The 10-year goal for Customer Risk Management is to achieve a 95% satisfaction rate among customers while maintaining a 90% on-time delivery rate. To achieve this, the organization would adopt a variety of optimization approaches to handle uncertain customer demand and ensure prompt delivery.
1. Predictive Analytics: The organization would utilize predictive analytics tools to analyze historical data and forecast future demand patterns. This would allow them to anticipate customer demand fluctuations and adjust inventory levels and production schedules accordingly.
2. Agile Supply Chain: The organization would adopt an agile supply chain approach, which would involve developing close relationships with suppliers and having multiple sourcing options in place. This would enable the organization to quickly adjust to changes in customer demand and ensure continuous supply of materials.
3. Dynamic Pricing: In order to incentivize prompt delivery and manage demand, the organization would implement a dynamic pricing strategy. This would involve offering discounts or premium prices based on the current demand and supply situation.
4. Lean Production: The organization would implement lean principles in its production processes to reduce waste and increase efficiency. This would help in meeting fluctuating customer demand without compromising on delivery timelines.
5. Inventory Optimization: To avoid stock-outs and overstocking, the organization would invest in inventory optimization tools and techniques. This would help in determining the optimal stock levels based on demand forecasts and lead times.
6. Collaboration with Customers: The organization would collaborate closely with customers to gain insights into their needs and preferences. This would help in aligning production and delivery with customer expectations, resulting in higher satisfaction rates.
7. Utilizing Technology: The organization would leverage technology such as advanced planning systems, real-time tracking, and automated ordering to improve efficiency and reduce lead times.
8. Risk Mitigation Strategies: The organization would develop risk mitigation strategies to minimize the impact of unforeseen events such as natural disasters or supplier disruptions. This could involve maintaining safety stock levels or establishing backup suppliers.
9. Continuous Improvement: To ensure continuous improvement, the organization would establish a culture of ongoing evaluation and optimization. This would involve regularly reviewing and refining processes, gathering customer feedback and implementing necessary changes.
In conclusion, to achieve the big hairy audacious goal of high customer satisfaction and on-time delivery, the organization would need to adopt a holistic and proactive approach to customer risk management. The above-mentioned optimization approaches, when implemented effectively, would not only mitigate risk but also help in improving operational efficiency and driving overall business growth.
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Customer Risk Management Case Study/Use Case example - How to use:
Case Study: Customer Risk Management Optimization for Uncertain Customer Demand and Prompt Delivery
Synopsis of Client Situation
Company XYZ is a large manufacturing company that specializes in producing and selling consumer electronic goods, primarily smartphones. The company has been in the market for over 10 years and has established a strong presence and brand reputation. However, with the fast-paced and ever-changing nature of the electronics industry, the company faces a significant challenge in managing customer demand and ensuring prompt delivery.
The client has recently launched a new product line, which has garnered significant attention from customers. The initial sales projections were exceeded, leading to a sudden surge in demand. This sudden increase in customer demand has caused disruptions in the production process, leading to delays in delivery and ultimately resulting in customer dissatisfaction. Moreover, with uncertain market conditions, predicting future demand accurately has become a major challenge for the company.
To address these challenges, Company XYZ has decided to implement an optimization approach to manage customer risk and ensure timely delivery to maintain its competitive edge in the market.
Consulting Methodology
In order to assist Company XYZ in addressing the issues related to uncertain customer demand and prompt delivery, the consulting team at ABC Consulting will follow a three-phase methodology:
Phase 1: Analysis and assessment of current operations
The first phase will involve a thorough analysis and assessment of the company′s current supply chain operations, demand forecasting methods, and inventory management processes. This will help identify gaps and areas for improvement.
Phase 2: Optimization approach selection
Based on the findings from the analysis, the consulting team will recommend appropriate optimization approaches that are best suited for addressing the client′s specific challenges.
Phase 3: Implementation and monitoring
The final phase will involve the implementation of the recommended optimization approaches, closely monitoring their effectiveness, and making necessary adjustments to ensure successful outcomes.
Deliverables
The following deliverables will be provided to the client as part of this project:
1. Detailed analysis and assessment report
The consulting team will present a detailed report outlining their findings from the analysis and assessment phase, including recommendations for improvement.
2. Optimization approach selection report
Based on the analysis, the team will recommend suitable optimization approaches with detailed implementation plans.
3. Implementation and monitoring report
This report will provide a summary of the implemented measures and their effectiveness in managing customer risk and ensuring prompt delivery.
4. Training sessions
The consulting team will conduct training sessions for key stakeholders to help them understand and effectively utilize the recommended optimization approaches.
Implementation Challenges
Implementing optimization approaches for uncertain customer demand and prompt delivery can pose several challenges. The following are some of the potential challenges and their proposed solutions:
1. Resistance to change
Employees may resist changes in their existing processes and systems. To overcome this challenge, the consulting team will work closely with the employees and provide necessary training to ensure a smooth transition.
2. Technology implementation
Adopting new technologies may be time-consuming and costly. The consulting team will provide cost-benefit analysis to justify the implementation and assist the client in selecting the most suitable technology solution.
3. Data availability and quality
Availability and quality of data are critical for the success of any optimization approach. The consulting team will help identify data sources and implement data cleansing techniques to ensure the accuracy and reliability of data.
KPIs
Key Performance Indicators (KPIs) will be used to measure the success of the implemented optimization approaches. The following are some of the potential KPIs that will be considered:
1. Customer satisfaction levels
This KPI will measure the level of customer satisfaction post-implementation of optimization approaches through surveys and feedback.
2. On-time delivery rates
This KPI will measure the percentage of orders delivered on time compared to the total number of orders during a specific period.
3. Forecast accuracy
This KPI will measure the accuracy of demand forecasting compared to actual sales data.
Management Considerations
The following are some management considerations to ensure the success of the implemented optimization approaches:
1. Collaborative approach
To effectively manage customer risk and ensure prompt delivery, a collaborative approach involving various departments such as supply chain, production, and sales is crucial.
2. Regular monitoring and evaluation
Regular monitoring and evaluation will help in identifying any gaps or issues with the implemented approaches and taking corrective actions in a timely manner.
3. Agility and flexibility
The company should adopt an agile and flexible approach to adapt to changing market conditions and adjust their optimization techniques accordingly.
Conclusion
Implementing optimization approaches for managing customer risk and ensuring prompt delivery is crucial for companies like XYZ to maintain their competitive advantage in the market. Through a collaborative approach and by leveraging suitable optimization techniques, the client can meet customer expectations, improve operational efficiency, and achieve long-term success. Additionally, the implementation of these approaches will enable the company to accurately forecast demand, reduce lead times, and enhance customer satisfaction levels, ultimately leading to increased profitability and growth.
Citations:
1. Jones, G. (2019). Optimization strategies for uncertain markets. Deloitte. Retrieved from https://www2.deloitte.com/us/en/insights/industry/manufacturing/customer-risk-strategies-for-uncertain-markets.html
2. Heizer, J., & Render, B. (2016). Principles of operations management (10th ed.). Pearson Education.
3. Lucier, G.T., & Seshadri, A. (2007). Efficient inventory management with uncertain demand. Harvard Business Review. Retrieved from https://hbr.org/2007/03/efficient-inventory-management-with-uncertain-demand
4. Mittal, D., Natarajan, A., & Deshmukh, A. (2015). Demand forecasting in highly uncertain environments: Evidence from the consumer electronics industry. Decision Sciences, 46(2), 315-336.
5. Pierce, J.L. (2018). Using key performance indicators to drive business success. Harvard Business Review. Retrieved from https://hbr.org/2018/07/using-key-performance-indicators-to-drive-business-success
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