Description

Why Own The Customer Service Self-Assessment?

The Customer Service Self-Assessment will make you a Customer Service domain expert by:

Reducing the effort in the Customer Service work to be done to get problems solved
Ensuring that plans of action include every Customer Service task and that every Customer Service outcome is in place
Saving time investigating strategic and tactical options and ensuring Customer Service opportunity costs are low
Delivering tailored Customer Service advise instantly with structured going-forward plans

All the tools you need to an in-depth Customer Service Self-Assessment. Featuring 818 new and updated case-based criteria, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service improvements can be made.

What Is In The Customer Service Self-Assessment?

The Customer Service Complete Self-Assessment Excel Dashboard

Ensures you don't miss anything: 818 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
Gives you a professional Dashboard to guide and perform a thorough Customer Service Self-Assessment
Is secure: Ensures offline data protection of your Self-Assessment results
Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next

The Customer Service Complete Self Assessment eBook version of the book in print

Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment

In using the Self-Assessment you will be better able to:

Diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines

Assess And Define Customer Service With This Customer Service Self Assessment. Sample Questions From The Complete, 818 Criteria, Self-Assessment:

Recognize Criterion: Does our organization need more Customer Service education?
Define Criterion: What sources do you use to gather information for a Customer Service study?
Measure Criterion: Do we aggressively reward and promote the people who have the biggest impact on creating excellent Customer Service services/products?
Analyze Criterion: What are your current levels and trends in key measures or indicators of Customer Service product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competi tors and other organizations with similar offerings?
Improve Criterion: How do we measure improved Customer Service service perception, and satisfaction?
Control Criterion: Do the Customer Service decisions we make today help people and the planet tomorrow?
Sustain Criterion: What role does communication play in the success or failure of a Customer Service project?

Cost/Benefit Analysis: Customer Service Self-Assessment Justification And Approval Tools

Purchasing a The Art of Service Self Assessment will spur new ideas, fast track project strategy and advance your professional skills. We’ve developed a set of criteria that will aid in gaining approval and give you the ability to validate and review your Self-Assessment investment:

Excluding hired consultants and advisors from top management consulting firms, internal Customer Service Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.
Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For a fraction of this the Self-Assessment will make you a Customer Service authority.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.