What is our Customer support Strategy? How does Customer support integrate with other business initiatives? Will team members regularly document their Customer support work? Has the direction changed at all during the course of Customer support? If so, when did it change and why? How does the organization define, manage, and improve its Customer support processes?
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable roleó In EVERY group, company, organization and department.
Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer support investments work better.
This Customer support All-Inclusive Self-Assessment enables You to be that person.
All the tools you need to an in-depth Customer support Self-Assessment. Featuring 709 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer support improvements can be made.
In using the questions you will be better able to:
- diagnose Customer support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in Customer support and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the Customer support Scorecard, you will develop a clear picture of which Customer support areas need attention.
Your purchase includes access details to the Customer support self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
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