Can we add value to the current Digital Customer decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)? Are we Assessing Digital Customer and Risk? What will be the consequences to the stakeholder (financial, reputation etc) if Digital Customer does not go ahead or fails to deliver the objectives? How do we maintain Digital Customer's Integrity? What is the total cost related to deploying Digital Customer, including any consulting or professional services?
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable roleó In EVERY group, company, organization and department.
Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Digital Customer investments work better.
This Digital Customer All-Inclusive Self-Assessment enables You to be that person.
All the tools you need to an in-depth Digital Customer Self-Assessment. Featuring 702 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Digital Customer improvements can be made.
In using the questions you will be better able to:
- diagnose Digital Customer projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in Digital Customer and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the Digital Customer Scorecard, you will develop a clear picture of which Digital Customer areas need attention.
Your purchase includes access details to the Digital Customer self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
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