Description

Determine when to modernize your systems from legacy database software to data platforms built from the ground up to support digital, mobile, and cloud applications that run everywhere

How Does the digital experience platform integrate into your Enterprise Architecture?

Does your organization need to improve the way you measure the customer experience?

How closely do business operations align with your organizations customer experience?

How big of an impact do your organizations employees have on your overall customer experience?

Which channels Does your customer support team use to proactively reach out to customers?

...Find the answers to these, and more, questions with this Digital Experience Platforms Toolkit:

Expose more of your internal digital platforms to your customers to improve the experience.
Optimize your digital platforms to sustain your business.
Choose the right platforms for your business.
Reach your audience across digital platforms.
Protect your organization and customer data from attacks.
Use the tools provided by free online platforms to develop your human resources.
Deliver a single, seamless user experience to your customers across all touchpoints.
Scale your data sharing efforts to include external parties, as customers and partners.
Know which platforms are best to use for your consumer.

HOW THIS TOOLKIT WORKS:

Save time, empower your teams and effectively upgrade your processes with access to this practical Digital Experience Platforms Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Digital Experience Platforms related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Digital Experience Platforms specific requirements:

STEP 1: Get your bearings

Start with...

The latest quick edition of the Digital Experience Platforms Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 993 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Digital Experience Platforms improvements can be made.

Examples; 10 of the 993 standard requirements:

Are you looking to expand your current on premise or cloud strategy, or does your organization want to move from an on premise implementation to a cloud based one?
What are your organizations plans when it comes to creating an integrated digital customer experience platform?
Do you have a documented process for your front desk to ensure that your in studio experience is consistent?
What do other organizations need to do to get ahead of the widespread forces for change in your digital age?
Is there actually a platform solution displaying exactly the core processes your main business is based on?
What is the most important skill your organizational leader should have to succeed in a digital workplace?
How important to you is it to work for your organization that is digitally enabled or is a digital leader?
How, if at all, have you changed your business model as a result of selling or deploying smart products?
Have you considered all the systems of record that need to feed in to your customers digital experience?
What is currently holding digital commerce brands back from delivering innovative customer experiences?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

The workbook is the latest in-depth complete edition of the Digital Experience Platforms book in PDF containing 993 requirements, which criteria correspond to the criteria in...

Your Digital Experience Platforms self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

The Self-Assessment Excel Dashboard; with the Digital Experience Platforms Self-Assessment and Scorecard you will develop a clear picture of which Digital Experience Platforms areas need attention, which requirements you should focus on and who will be responsible for them:

Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
Gives you a professional Dashboard to guide and perform a thorough Digital Experience Platforms Self-Assessment
Is secure: Ensures offline data protection of your Self-Assessment results
Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Digital Experience Platforms projects with the 62 implementation resources:

62 step-by-step Digital Experience Platforms Project Management Form Templates covering over 1500 Digital Experience Platforms project requirements and success criteria:

Examples; 10 of the check box criteria:

Procurement Audit: Are outsourcing and Public Private Partnerships considered as alternatives to in-house work?
Stakeholder Management Plan: Have stakeholder accountabilities & responsibilities been clearly defined?
Human Resource Management Plan: How relevant is this attribute to this Digital Experience Platforms project or audit?
Quality Audit: How is the Strategic Plan (and other plans) reviewed and revised?
Stakeholder Management Plan: Is the current scope of the Digital Experience Platforms project substantially different than that originally defined?
Project Performance Report: To what degree can the team ensure that all members are individually and jointly accountable for the teams purpose, goals, approach, and work-products?
Project Portfolio management: If the pmo does not properly balance the portfolio of Digital Experience Platforms projects, who will?
Requirements Management Plan: When and how will a requirements baseline be established in this Digital Experience Platforms project?
Quality Management Plan: How are new requirements or changes to requirements identified?
Quality Audit: How does your organization know that its staff have appropriate access to a fair and effective grievance process?

Step-by-step and complete Digital Experience Platforms Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

1.1 Digital Experience Platforms project Charter
1.2 Stakeholder Register
1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

2.1 Digital Experience Platforms project Management Plan
2.2 Scope Management Plan
2.3 Requirements Management Plan
2.4 Requirements Documentation
2.5 Requirements Traceability Matrix
2.6 Digital Experience Platforms project Scope Statement
2.7 Assumption and Constraint Log
2.8 Work Breakdown Structure
2.9 WBS Dictionary
2.10 Schedule Management Plan
2.11 Activity List
2.12 Activity Attributes
2.13 Milestone List
2.14 Network Diagram
2.15 Activity Resource Requirements
2.16 Resource Breakdown Structure
2.17 Activity Duration Estimates
2.18 Duration Estimating Worksheet
2.19 Digital Experience Platforms project Schedule
2.20 Cost Management Plan
2.21 Activity Cost Estimates
2.22 Cost Estimating Worksheet
2.23 Cost Baseline
2.24 Quality Management Plan
2.25 Quality Metrics
2.26 Process Improvement Plan
2.27 Responsibility Assignment Matrix
2.28 Roles and Responsibilities
2.29 Human Resource Management Plan
2.30 Communications Management Plan
2.31 Risk Management Plan
2.32 Risk Register
2.33 Probability and Impact Assessment
2.34 Probability and Impact Matrix
2.35 Risk Data Sheet
2.36 Procurement Management Plan
2.37 Source Selection Criteria
2.38 Stakeholder Management Plan
2.39 Change Management Plan

3.0 Executing Process Group:

3.1 Team Member Status Report
3.2 Change Request
3.3 Change Log
3.4 Decision Log
3.5 Quality Audit
3.6 Team Directory
3.7 Team Operating Agreement
3.8 Team Performance Assessment
3.9 Team Member Performance Assessment
3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

4.1 Digital Experience Platforms project Performance Report
4.2 Variance Analysis
4.3 Earned Value Status
4.4 Risk Audit
4.5 Contractor Status Report
4.6 Formal Acceptance

5.0 Closing Process Group:

5.1 Procurement Audit
5.2 Contract Close-Out
5.3 Digital Experience Platforms project or Phase Close-Out
5.4 Lessons Learned

Results

With this Three Step process you will have all the tools you need for any Digital Experience Platforms project with this in-depth Digital Experience Platforms Toolkit.

In using the Toolkit you will be better able to:

Diagnose Digital Experience Platforms projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances in Digital Experience Platforms and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Digital Experience Platforms investments work better.

This Digital Experience Platforms All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

TRUSTED BY NEARLY 200.000 PROFESSIONALS:

'As a new Chief Technology Officer, I was feeling unprepared and inadequate to be successful in my role. I ordered an IT toolkit Sunday night and was prepared Monday morning to shed light on areas of improvement within my organization. I no longer felt overwhelmed and intimidated, I was excited to share what I had learned.'

'I used the questionnaires to interview members of my team. I never knew how many insights we could produce collectively with our internal knowledge.'

'I usually work until at least 8pm on weeknights. The Art of Service questionnaire saved me so much time and worry that Thursday night I attended my sons soccer game without sacrificing my professional obligations.'

'I customized The Art of Service toolkit to focus specifically on the concerns of my role and industry. I did not have to waste time with a generic self-help book that wasnt tailored to my exact situation.'

'Everyday there are new regulations and processes in my industry. The Art of Service toolkit has kept me ahead by using AI technology to constantly update the toolkits and address emerging needs.'

'Honestly, I did not know what I did not know. Before purchasing The Art of Service, I did not realize how many areas of my business needed to be refreshed and improved. I am so relieved The Art of Service was there to highlight our blind spots.'

'I spent months shopping for an external consultant before realizing that The Art of Service would allow my team to consult themselves! Not only did we save time not catching a consultant up to speed, we were able to keep our company information and industry secrets confidential.'

'One of my friends hired a consultant who used the knowledge gained working with his company to advise their competitor. Talk about a competitive disadvantage! The Art of Service allowed us to keep our knowledge from walking out the door along with a huge portion of our budget in consulting fees.'

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Checklists:

Checklists:Digital Experience Platforms Checklist Report on CUSTOMER.pdf

Checklists:Digital Experience Platforms Checklist Report on EXPERIENCE.pdf

Checklists:Digital Experience Platforms Checklist Report on BUSINESS.pdf

Checklists:Digital Experience Platforms Checklist Report on INFORMATION.pdf

Checklists:Digital Experience Platforms Checklist Report on WORK.pdf

Checklists:Digital Experience Platforms Checklist Report on PRODUCT.pdf

Checklists:Digital Experience Platforms Checklist Report on TECHNOLOGY.pdf

Checklists:Digital Experience Platforms Checklist Report on SYSTEM.pdf

Checklists:Digital Experience Platforms Checklist Report on DATA.pdf

Checklists:Digital Experience Platforms Checklist Report on ORGANIZATION.pdf

Checklists:Digital Experience Platforms Checklist Report on DIGITAL.pdf

Checklists:Digital Experience Platforms Checklist Report on PLATFORM.pdf

STEP 1 Get your bearings:

STEP 1 Get your bearings:Digital_Experience_Platforms_Quick_Exploratory_Self-Assessment_Guide.pdf

STEP 1 Get your bearings:Digital Experience Platforms Self-Assessment Pre-Filled EXAMPLE.xlsx

STEP 2 Set concrete goals tasks dates and numbers you can track:

STEP 2 Set concrete goals tasks dates and numbers you can track:Digital Experience Platforms Self-Assessment.xlsx

STEP 2 Set concrete goals tasks dates and numbers you can track:Digital_Experience_Platforms.pdf

..and the Project Management resources in 'STEP 3: Implement, Track, follow up and revise strategy' as described above.

Who This Toolkit Is For

This Toolkit is specifically designed for professionals who want to get results or those who want to sell more of their products and services such as…

Coaching or Consulting
Online Courses
Masterminds
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Events and seminars
Software / SaaS
Done-for-you Services

Bottom line, if you are managing high-end products and services, this toolkit will help you know more, see more and sell more - as well as train your people and co-workers to do so.

If you are a professional who wants to level-up, this Toolkit will help you do exactly that. And if you ever decide to launch products or services, this Toolkit will give you the skills that will not only serve you today as a professional but also in the future as an entrepreneur.

These skills will enrich every part of your life.

Are you ready to get started?

Are you clear on what you are struggling with, want to figure out what the problem is, diagnose it, and get a solution? The solution is something this Toolkit can provide, and we believe it can solve your problem, but you have to decide if you want to become a part of it or not.

Decision Making:

When it comes to making purchasing decisions, do you have clarity on your decision-making process before possibly purchasing this Toolkit? Are there others to consider and are they supportive of you wanting to possibly get results?

The Reason:

What are you looking for that this Toolkit can help you with, what do you need help with specifically. Is the cost of feeling the pain far more than the cost of removing it?

Can you fill in the blanks: “I need help with … because of …?”

You are here because we have a great reputation in the space, and you specifically want this Toolkit to help you, but why now, why is it so important to solve this right now?

The answer to this question is your REAL pain:

Why do you think this problem exists?
What have you tried to fix it?
How long has this been a problem?
Is this problem affecting your life in other ways, and how?

Tried:

What have you tried so far to fix this? Is there pain of frustration to solve this all on your own?

This Toolkit gives you your proven advisor, an advisor the vast majority of professionals do not use, because they do not know it exists. If you have tried Toolkits before, so have everyone else of our 200.000 clients. Once they use this Toolkit, they are shocked as to how they quickly get results.

Current and desired situation:

This toolkit will give you the exact quantifiable metrics in your situation; identifying where exactly you are in the journey to solving your problem and what that looks like.

Where do you want to be, what is your desired situation: if you were to use this Toolkit, where would you want to be 12 months from now to feel like the investment was more than worth it? Make sure you set realistic expectations.

Why:

What is driving you to achieve that goal? How would that affect you or change your life. What would that look like.

The reason WHY you want something always comes down to either love or status - have clarity on your WHY.

Ownership:

What is stopping you from achieving this all on your own without any help? If your answer is one of these three answers, this Toolkit is right for you:

I do not know how to do it
I want to follow a proven process from someone that has already done it
I want to get there faster

Commitment:

When are you wanting to fix this? If the answer is now; how committed are you to making that happen? Will you do the work? Will you take action? Will you show leadership?

The fact is, it is never a good time, it is never a good time to start a new program, and it is never a good time to fix a major problem. And even if you think a later time is a good time, you know something will come up. Life will keep happening. If you truly want to solve this problem, would you agree you have to commit to solving it even when it is not the perfect time?

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Which would you like to do?

Our area of expertise is helping professionals to get the results they want so they can lead and get ahead. And we do that by pouring our experience, advise and knowledge in this Toolkit. Now, this may not be for you, but we let you decide if it sounds like a good fit so far.

What happens upon purchase: When you add to cart and checkout you will instantly be able to access the Toolkit resources, no delays, no waiting, no talking to people; this is unique and custom to our Toolkits and business. Right away the Toolkit will Guide you through a step-by-step process to get results.

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Digital Experience Platforms Toolkit