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Effective HR Shared Services Center Implementation and Management

Effective HR Shared Services Center Implementation and Management

$299.00
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Effective HR Shared Services Center Implementation and Management



Course Overview

This comprehensive course is designed to equip HR professionals with the knowledge and skills necessary to implement and manage an effective HR Shared Services Center (HRSSC). Through interactive and engaging content, participants will learn the fundamentals of HRSSC, its benefits, and how to overcome common challenges.

Upon completion of this course, participants will receive a certificate issued by The Art of Service.



Course Features

  • Interactive and engaging content
  • Comprehensive and personalized learning experience
  • Up-to-date and practical information
  • Real-world applications and case studies
  • High-quality content developed by expert instructors
  • Certificate of Completion issued by The Art of Service
  • Flexible learning options, including mobile accessibility
  • User-friendly interface and community-driven discussion forums
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access to course materials
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to HR Shared Services Center

  • Defining HR Shared Services Center (HRSSC)
  • Benefits of implementing HRSSC
  • Key components of HRSSC
  • HRSSC models and structures
  • Case studies: successful HRSSC implementations

Module 2: Planning and Designing HRSSC

  • Conducting a feasibility study
  • Defining HRSSC scope and objectives
  • Designing HRSSC structure and governance
  • Developing a business case for HRSSC
  • Creating a project plan and timeline

Module 3: HRSSC Implementation and Transition

  • Establishing a project team and stakeholders
  • Developing a communication plan
  • Managing change and resistance
  • Transitioning to HRSSC: process and timeline
  • Training and development for HRSSC staff

Module 4: HRSSC Operations and Management

  • Defining HRSSC services and service levels
  • Establishing HRSSC processes and procedures
  • Managing HRSSC performance and metrics
  • Continuous improvement and quality management
  • Managing HRSSC budgets and finances

Module 5: HRSSC Technology and Systems

  • HRSSC technology options: HRIS, CRM, and more
  • Selecting and implementing HRSSC technology
  • Integrating HRSSC technology with existing systems
  • Managing HRSSC data and analytics
  • Ensuring HRSSC technology security and compliance

Module 6: HRSSC Customer Service and Engagement

  • Defining HRSSC customer service standards
  • Developing a customer engagement strategy
  • Managing customer expectations and feedback
  • Measuring customer satisfaction and loyalty
  • Continuous improvement of HRSSC customer service

Module 7: HRSSC Metrics and Benchmarking

  • Defining HRSSC metrics and KPIs
  • Establishing HRSSC benchmarking processes
  • Conducting HRSSC benchmarking and analysis
  • Using HRSSC metrics and benchmarking for continuous improvement
  • Communicating HRSSC metrics and results to stakeholders

Module 8: HRSSC Change Management and Communication

  • Understanding the importance of change management in HRSSC
  • Developing a change management strategy
  • Communicating HRSSC changes to stakeholders
  • Managing resistance to change
  • Measuring the effectiveness of change management efforts

Module 9: HRSSC Governance and Compliance

  • Defining HRSSC governance structure and roles
  • Establishing HRSSC policies and procedures
  • Ensuring HRSSC compliance with laws and regulations
  • Managing HRSSC risks and audits
  • Maintaining HRSSC confidentiality and data security

Module 10: HRSSC Continuous Improvement and Innovation

  • Encouraging a culture of continuous improvement in HRSSC
  • Identifying opportunities for HRSSC innovation
  • Developing and implementing HRSSC process improvements
  • Measuring the impact of HRSSC continuous improvement efforts
  • Staying up-to-date with HRSSC trends and best practices


Certificate of Completion

Upon completion of this course, participants will receive a certificate issued by The Art of Service, demonstrating their expertise in HR Shared Services Center implementation and management.

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