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EFQM; A Complete Guide - Mastering the European Foundation for Quality Management Excellence Model

EFQM; A Complete Guide - Mastering the European Foundation for Quality Management Excellence Model

$299.00
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EFQM: A Complete Guide - Mastering the European Foundation for Quality Management Excellence Model

EFQM: A Complete Guide - Mastering the European Foundation for Quality Management Excellence Model

This comprehensive course is designed to provide participants with a thorough understanding of the European Foundation for Quality Management (EFQM) Excellence Model. Upon completion, participants will receive a certificate issued by The Art of Service.

This course is:

  • Interactive and engaging, with hands-on projects and real-world applications
  • Comprehensive, covering all aspects of the EFQM Excellence Model
  • Personalized, allowing participants to learn at their own pace
  • Up-to-date, with the latest developments and best practices in quality management
  • Practical, with actionable insights and tools that can be applied immediately
  • High-quality, with expert instructors and high-quality content
  • Certified, with a certificate issued upon completion
  • Flexible, with lifetime access and mobile-accessible learning
  • User-friendly, with bite-sized lessons and gamification to enhance learning
  • Community-driven, with opportunities to connect with other participants and instructors


Course Outline

Chapter 1: Introduction to the EFQM Excellence Model
  • What is the EFQM Excellence Model?
  • History and development of the EFQM Excellence Model
  • Key principles and concepts of the EFQM Excellence Model
  • Benefits of using the EFQM Excellence Model
Chapter 2: The EFQM Excellence Model Framework
  • The EFQM Excellence Model framework
  • The nine criteria of the EFQM Excellence Model
  • The RADAR logic
  • The EFQM Excellence Model scoring system
Chapter 3: Leadership
  • Leadership in the EFQM Excellence Model
  • Key characteristics of effective leaders
  • Leadership styles and approaches
  • Developing a leadership strategy
Chapter 4: Strategy
  • Strategy in the EFQM Excellence Model
  • Key elements of a successful strategy
  • Developing a strategic plan
  • Implementing and reviewing strategy
Chapter 5: People
  • People in the EFQM Excellence Model
  • Key elements of people management
  • Developing a people strategy
  • Implementing and reviewing people management practices
Chapter 6: Partnerships and Resources
  • Partnerships and resources in the EFQM Excellence Model
  • Key elements of partnerships and resources
  • Developing a partnerships and resources strategy
  • Implementing and reviewing partnerships and resources practices
Chapter 7: Processes
  • Processes in the EFQM Excellence Model
  • Key elements of process management
  • Developing a process strategy
  • Implementing and reviewing process management practices
Chapter 8: Customer Results
  • Customer results in the EFQM Excellence Model
  • Key elements of customer results
  • Developing a customer results strategy
  • Implementing and reviewing customer results practices
Chapter 9: People Results
  • People results in the EFQM Excellence Model
  • Key elements of people results
  • Developing a people results strategy
  • Implementing and reviewing people results practices
Chapter 10: Society Results
  • Society results in the EFQM Excellence Model
  • Key elements of society results
  • Developing a society results strategy
  • Implementing and reviewing society results practices
Chapter 11: Key Results
  • Key results in the EFQM Excellence Model
  • Key elements of key results
  • Developing a key results strategy
  • Implementing and reviewing key results practices
Chapter 12: Implementing the EFQM Excellence Model
  • Implementing the EFQM Excellence Model
  • Key steps in implementing the EFQM Excellence Model
  • Developing an implementation plan
  • Reviewing and evaluating implementation progress
Chapter 13: Sustaining Excellence
  • Sustaining excellence in the EFQM Excellence Model
  • Key elements of sustaining excellence
  • Developing a sustainability strategy
  • Implementing and reviewing sustainability practices
Chapter 14: Case Studies and Best Practices
  • Case studies and best practices in the EFQM Excellence Model
  • Real-life examples of EFQM Excellence Model implementation
  • Best practices in EFQM Excellence Model implementation
  • Lessons learned from case studies and best practices
Chapter 15: Conclusion and Next Steps
  • Conclusion and next steps in the EFQM Excellence Model
  • Summary of key takeaways
  • Next steps in implementing the EFQM Excellence Model
  • Final thoughts and recommendations
Upon completion of this comprehensive course, participants will have a thorough understanding of the EFQM Excellence Model and be able to implement it in their organization. Participants will receive a certificate issued by The Art of Service.

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