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EFQM Excellence Model Training for Organizational Self-Assessment

EFQM Excellence Model Training for Organizational Self-Assessment

$299.00
When you get access:
Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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EFQM Excellence Model Training for Organizational Self-Assessment



1. COURSE FORMAT & DELIVERY DETAILS

Course Overview

The EFQM Excellence Model Training for Organizational Self-Assessment is a comprehensive online course designed to equip participants with the knowledge and skills necessary to apply the EFQM Excellence Model for organizational self-assessment.

Course Format

  • Self-Paced: Yes, this course is self-paced, allowing you to learn at your own convenience.
  • Online: Yes, the course is delivered entirely online.
  • Live Virtual: No, this course is not live virtual; however, you will have access to instructor support.
  • On-Demand: Yes, the course is available on-demand, allowing you to access it 24/7.

Course Schedule and Access

  • Fixed Dates or Times: No, there are no fixed dates or times for this course. You can start it at any time.
  • Typical Completion Time: The typical completion time for this course is 12 hours.
  • Lifetime Access: Yes, you will have lifetime access to the course materials.
  • Mobile-Friendly: Yes, the course is optimized for mobile devices, ensuring a seamless learning experience on-the-go.

Support and Resources

  • Instructor Support: You will have access to dedicated instructor support via email and discussion forums.
  • Downloadable Resources, Templates, and Toolkits: The course includes a comprehensive set of downloadable resources, templates, and toolkits to support your learning.
  • Certificate of Completion: Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service.


2. EXTENSIVE & DETAILED COURSE CURRICULUM

Module 1: Introduction to the EFQM Excellence Model

  • 1.1: Overview of the EFQM Excellence Model
  • 1.2: History and Evolution of the EFQM Excellence Model
  • 1.3: Key Principles of the EFQM Excellence Model
  • 1.4: Benefits of Using the EFQM Excellence Model

Module 2: Understanding the EFQM Excellence Model Framework

  • 2.1: The EFQM Excellence Model Framework
  • 2.2: The Nine Criteria of the EFQM Excellence Model
  • 2.3: Understanding the Concepts of Enablers and Results
  • 2.4: The RADAR Logic and Its Application

Module 3: Self-Assessment Using the EFQM Excellence Model

  • 3.1: Introduction to Self-Assessment
  • 3.2: Preparing for Self-Assessment
  • 3.3: Conducting a Self-Assessment Using the EFQM Excellence Model
  • 3.4: Analyzing and Prioritizing Improvement Opportunities

Module 4: Enablers - Leadership

  • 4.1: Leaders Developing the Mission, Vision, and Values
  • 4.2: Leaders Defining, Monitoring, Reviewing, and Driving the Improvement of the Organization's Management System
  • 4.3: Leaders Engaging with External Stakeholders
  • 4.4: Leaders Reinforcing a Culture of Excellence with the Organization's People

Module 5: Enablers - Strategy

  • 5.1: Strategy Development
  • 5.2: Strategy Implementation
  • 5.3: Strategy Communication
  • 5.4: Strategy Monitoring and Review

Module 6: Enablers - People

  • 6.1: People Plans Support the Organization's Strategy
  • 6.2: People's Knowledge and Capabilities are Developed
  • 6.3: People are Involved and Empowered
  • 6.4: People and the Organization Communicate

Module 7: Enablers - Partnerships and Resources

  • 7.1: External Partnerships are Managed
  • 7.2: Financial Resources are Managed
  • 7.3: Buildings, Equipment, and Materials are Managed
  • 7.4: Technology is Managed
  • 7.5: Information and Knowledge are Managed

Module 8: Enablers - Processes, Products, and Services

  • 8.1: Processes are Designed and Managed
  • 8.2: Products and Services are Designed and Managed
  • 8.3: Products and Services are Promoted and Marketed
  • 8.4: Products and Services are Produced, Delivered, and Managed

Module 9: Results - Customer Results

  • 9.1: Customer Perception Measures
  • 9.2: Customer Performance Indicators

Module 10: Results - People Results

  • 10.1: People Perception Measures
  • 10.2: People Performance Indicators

Module 11: Results - Society Results

  • 11.1: Society Perception Measures
  • 11.2: Society Performance Indicators

Module 12: Results - Key Results

  • 12.1: Key Performance Outcomes
  • 12.2: Key Performance Indicators

Module 13: Implementing the EFQM Excellence Model

  • 13.1: Planning for Implementation
  • 13.2: Building a Business Case
  • 13.3: Engaging Stakeholders
  • 13.4: Managing Change

Module 14: Sustaining Excellence

  • 14.1: Embedding a Culture of Excellence
  • 14.2: Continuous Improvement
  • 14.3: Reviewing and Refreshing the Strategy
  • 14.4: Maintaining Momentum
Upon completing this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your expertise in applying the EFQM Excellence Model for organizational self-assessment.

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