EFQM Self-Assessment and Implementation Masterclass: A Step-by-Step Guide to Achieving Excellence
Course Overview This comprehensive course is designed to provide participants with a thorough understanding of the EFQM Excellence Model and its implementation. Through interactive and engaging content, participants will learn how to conduct a self-assessment, identify areas for improvement, and develop a plan to achieve excellence.
Course Objectives - Understand the EFQM Excellence Model and its criteria
- Learn how to conduct a self-assessment and identify areas for improvement
- Develop a plan to achieve excellence using the EFQM framework
- Implement the EFQM model in your organization
- Achieve recognition and certification for your organization's excellence
Course Outline Module 1: Introduction to the EFQM Excellence Model
- Overview of the EFQM Excellence Model
- History and development of the model
- Key components and criteria
- Benefits of using the EFQM model
Module 2: Understanding the EFQM Criteria
- Leadership
- Strategy
- People
- Partnerships and Resources
- Processes
- Customer Results
- People Results
- Society Results
- Key Results
Module 3: Conducting a Self-Assessment
- Preparing for a self-assessment
- Identifying areas for improvement
- Gathering data and evidence
- Assessing your organization's strengths and weaknesses
- Prioritizing areas for improvement
Module 4: Developing a Plan to Achieve Excellence
- Setting goals and objectives
- Developing a strategy for improvement
- Identifying and allocating resources
- Establishing a timeline and milestones
- Monitoring and evaluating progress
Module 5: Implementing the EFQM Model
- Communicating the plan to stakeholders
- Engaging employees and teams
- Establishing a culture of excellence
- Monitoring and evaluating progress
- Continuously improving and refining the plan
Module 6: Achieving Recognition and Certification
- Understanding the recognition and certification process
- Preparing for an external assessment
- Gathering evidence and data
- Presenting your organization's case for excellence
- Celebrating and sustaining excellence
Course Features - Interactive and engaging content: Learn through a variety of interactive and engaging content, including videos, quizzes, and discussions.
- Comprehensive and personalized learning: Receive a comprehensive and personalized learning experience, tailored to your needs and goals.
- Up-to-date and practical knowledge: Gain up-to-date and practical knowledge, applicable to real-world situations.
- Expert instructors: Learn from expert instructors, with extensive experience in the field of excellence and quality management.
- Certification: Receive a certificate upon completion, issued by The Art of Service.
- Flexible learning: Learn at your own pace, anytime and anywhere, using our user-friendly and mobile-accessible platform.
- Community-driven: Join a community of like-minded professionals, sharing knowledge and best practices.
- Actionable insights: Gain actionable insights, applicable to your organization and role.
- Hands-on projects: Apply your knowledge and skills through hands-on projects and case studies.
- Bite-sized lessons: Learn through bite-sized lessons, designed to fit your busy schedule.
- Lifetime access: Receive lifetime access to the course materials and updates.
- Gamification: Engage with the course through gamification, including points, badges, and leaderboards.
- Progress tracking: Track your progress and performance, using our built-in analytics and reporting tools.
Course Benefits - Achieve excellence: Learn how to achieve excellence, using the EFQM Excellence Model.
- Improve performance: Improve your organization's performance, by identifying and addressing areas for improvement.
- Enhance reputation: Enhance your organization's reputation, by demonstrating a commitment to excellence.
- Increase employee engagement: Increase employee engagement, by establishing a culture of excellence.
- Gain recognition: Gain recognition and certification, for your organization's excellence.
,
- Understand the EFQM Excellence Model and its criteria
- Learn how to conduct a self-assessment and identify areas for improvement
- Develop a plan to achieve excellence using the EFQM framework
- Implement the EFQM model in your organization
- Achieve recognition and certification for your organization's excellence
Course Outline Module 1: Introduction to the EFQM Excellence Model
- Overview of the EFQM Excellence Model
- History and development of the model
- Key components and criteria
- Benefits of using the EFQM model
Module 2: Understanding the EFQM Criteria
- Leadership
- Strategy
- People
- Partnerships and Resources
- Processes
- Customer Results
- People Results
- Society Results
- Key Results
Module 3: Conducting a Self-Assessment
- Preparing for a self-assessment
- Identifying areas for improvement
- Gathering data and evidence
- Assessing your organization's strengths and weaknesses
- Prioritizing areas for improvement
Module 4: Developing a Plan to Achieve Excellence
- Setting goals and objectives
- Developing a strategy for improvement
- Identifying and allocating resources
- Establishing a timeline and milestones
- Monitoring and evaluating progress
Module 5: Implementing the EFQM Model
- Communicating the plan to stakeholders
- Engaging employees and teams
- Establishing a culture of excellence
- Monitoring and evaluating progress
- Continuously improving and refining the plan
Module 6: Achieving Recognition and Certification
- Understanding the recognition and certification process
- Preparing for an external assessment
- Gathering evidence and data
- Presenting your organization's case for excellence
- Celebrating and sustaining excellence
Course Features - Interactive and engaging content: Learn through a variety of interactive and engaging content, including videos, quizzes, and discussions.
- Comprehensive and personalized learning: Receive a comprehensive and personalized learning experience, tailored to your needs and goals.
- Up-to-date and practical knowledge: Gain up-to-date and practical knowledge, applicable to real-world situations.
- Expert instructors: Learn from expert instructors, with extensive experience in the field of excellence and quality management.
- Certification: Receive a certificate upon completion, issued by The Art of Service.
- Flexible learning: Learn at your own pace, anytime and anywhere, using our user-friendly and mobile-accessible platform.
- Community-driven: Join a community of like-minded professionals, sharing knowledge and best practices.
- Actionable insights: Gain actionable insights, applicable to your organization and role.
- Hands-on projects: Apply your knowledge and skills through hands-on projects and case studies.
- Bite-sized lessons: Learn through bite-sized lessons, designed to fit your busy schedule.
- Lifetime access: Receive lifetime access to the course materials and updates.
- Gamification: Engage with the course through gamification, including points, badges, and leaderboards.
- Progress tracking: Track your progress and performance, using our built-in analytics and reporting tools.
Course Benefits - Achieve excellence: Learn how to achieve excellence, using the EFQM Excellence Model.
- Improve performance: Improve your organization's performance, by identifying and addressing areas for improvement.
- Enhance reputation: Enhance your organization's reputation, by demonstrating a commitment to excellence.
- Increase employee engagement: Increase employee engagement, by establishing a culture of excellence.
- Gain recognition: Gain recognition and certification, for your organization's excellence.
,
- Interactive and engaging content: Learn through a variety of interactive and engaging content, including videos, quizzes, and discussions.
- Comprehensive and personalized learning: Receive a comprehensive and personalized learning experience, tailored to your needs and goals.
- Up-to-date and practical knowledge: Gain up-to-date and practical knowledge, applicable to real-world situations.
- Expert instructors: Learn from expert instructors, with extensive experience in the field of excellence and quality management.
- Certification: Receive a certificate upon completion, issued by The Art of Service.
- Flexible learning: Learn at your own pace, anytime and anywhere, using our user-friendly and mobile-accessible platform.
- Community-driven: Join a community of like-minded professionals, sharing knowledge and best practices.
- Actionable insights: Gain actionable insights, applicable to your organization and role.
- Hands-on projects: Apply your knowledge and skills through hands-on projects and case studies.
- Bite-sized lessons: Learn through bite-sized lessons, designed to fit your busy schedule.
- Lifetime access: Receive lifetime access to the course materials and updates.
- Gamification: Engage with the course through gamification, including points, badges, and leaderboards.
- Progress tracking: Track your progress and performance, using our built-in analytics and reporting tools.