Download the Top 10 Emerging ISO 20000 Risks Infographic
Certify your organization provides direction and oversight for the design, development, operation and support of IT systems and programs that fulfill the needs of the business, including incident management, application management, security and risk management, and infrastructure and operations support management.
Ensure your team is responsible for developing, managing and directing performance reporting and process management for support services to ensure they meet business needs and IT requirements.
Benefits
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Sell the value proposition of the project to the stakeholders.
- Measure strategic outcomes.
- Know you have allocated your resources to your 20% critical service items that account for 80% of your organization income.
- Start the implementation from your organizational point of view.
- Differentiate yourselves from competing alternatives.
- Efficiently allocate resources across a portfolio of services.
- Prepare for the audit.
- Get process improvement started and keep it rolling.
- Manage risk, uncertainty and complexity.
- Demonstrate that IT is aligned to the business.
Summary
The Art of Service has identified and prioritized 2,371 ISO 20000 critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.
The Art of Service's Critical Capabilities evaluates 2,371 results to help with the outcome selection process.
This Critical Capabilities guide will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.
This Guide will help you plan and manage your ISO 20000 roadmap.
Table Of Contents
About The Art of Service
ISO 20000 Critical Capabilities, Meaningful Metrics And Their Prioritization
Background
Prioritization Of Requirements
The Prioritization Categories Are:
- Must Have
- Should Have
- Ought to Have
- Might Have
- Could Have
Use In New Product/Service/Process Development
Benefits
The Critical ISO 20000 Capabilities And Their
Priorities:
- Priority - Must Have # From 13038 To 16292
- Priority - Should Have # From 9779 To 13038
- Priority - Ought to Have # From 6520 To 9779
- Priority - Might Have # From 3261 To 6520
- Priority - Could Have # From 2 To 3261
Index
You're in good company. Join:
The State of Florida, CHOISYS TECHNOLOGY INC, CALNET INC., Cognosante, LLC, GRSi, John Deere, MicroTech, Bourntec Solutions, National Quality Assurance, Pacific Investment Management Company LLC, Temenos, Cleveland Clinic, Deloitte, Vertiv Co., Peraton, ATandT, Inserso, AGT, ABS, SAP, General Dynamics Information Technology, Credit Union of Colorado, DaVita, NTT DATA Services, Abacus Technology, TestPros, ECS Federal LLC, Cathay Bank, Leidos, Marcum
