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IT Operating Model Design; A Step-by-Step Guide to Creating a World-Class IT Function

IT Operating Model Design; A Step-by-Step Guide to Creating a World-Class IT Function

USD211.84
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IT Operating Model Design: A Step-by-Step Guide to Creating a World-Class IT Function



Course Overview

This comprehensive course provides a step-by-step guide to designing a world-class IT operating model. Participants will learn how to create a tailored IT operating model that aligns with their organization's goals and objectives. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Features

  • Interactive: Engage with expert instructors and peers through interactive discussions and activities.
  • Engaging: Learn through real-world examples, case studies, and hands-on projects.
  • Comprehensive: Cover all aspects of IT operating model design, from strategy to implementation.
  • Personalized: Receive personalized feedback and guidance from expert instructors.
  • Up-to-date: Stay current with the latest trends and best practices in IT operating model design.
  • Practical: Apply theoretical knowledge to real-world scenarios and projects.
  • Real-world applications: Learn from real-world examples and case studies.
  • High-quality content: Access high-quality course materials, including video lessons, readings, and resources.
  • Expert instructors: Learn from experienced instructors with expertise in IT operating model design.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Flexible learning: Access course materials at any time, from any device.
  • User-friendly: Navigate the course platform with ease, using a user-friendly interface.
  • Mobile-accessible: Access course materials on-the-go, using a mobile device.
  • Community-driven: Connect with peers and instructors through a community forum.
  • Actionable insights: Gain actionable insights and practical knowledge that can be applied immediately.
  • Hands-on projects: Complete hands-on projects to reinforce learning and gain practical experience.
  • Bite-sized lessons: Learn through bite-sized lessons, designed to fit into a busy schedule.
  • Lifetime access: Access course materials for a lifetime, with no expiration date.
  • Gamification: Engage with the course through gamification elements, such as badges and leaderboards.
  • Progress tracking: Track progress through the course, using a personalized dashboard.


Course Outline

Module 1: Introduction to IT Operating Model Design

  • Defining IT operating model design
  • Benefits of a well-designed IT operating model
  • Key components of an IT operating model
  • Best practices for IT operating model design

Module 2: Understanding the Organization's Goals and Objectives

  • Understanding the organization's mission and vision
  • Identifying key stakeholders and their roles
  • Analyzing the organization's current state
  • Defining the organization's future state

Module 3: Designing the IT Operating Model Framework

  • Defining the IT operating model framework
  • Identifying key components of the framework
  • Designing the framework's structure and governance
  • Establishing key performance indicators (KPIs)

Module 4: Defining IT Services and Service Level Agreements (SLAs)

  • Defining IT services and their components
  • Establishing service level agreements (SLAs)
  • Defining service level management processes
  • Identifying key service level metrics

Module 5: Designing IT Processes and Procedures

  • Defining IT processes and procedures
  • Establishing process governance and ownership
  • Designing process workflows and activities
  • Identifying key process metrics

Module 6: Implementing the IT Operating Model

  • Developing an implementation plan
  • Establishing a project team and governance structure
  • Implementing IT services and processes
  • Conducting post-implementation review and assessment

Module 7: Managing and Optimizing the IT Operating Model

  • Defining IT operating model management processes
  • Establishing key performance indicators (KPIs) and metrics
  • Conducting regular reviews and assessments
  • Identifying areas for improvement and optimization

Module 8: IT Operating Model Design Case Studies and Best Practices

  • Real-world case studies of IT operating model design
  • Best practices for IT operating model design
  • Lessons learned from successful IT operating model design projects
  • Common pitfalls and challenges to avoid

Module 9: IT Operating Model Design Tools and Techniques

  • Overview of IT operating model design tools and techniques
  • Using design thinking and agile methodologies
  • Applying IT service management frameworks (e.g. ITIL)
  • Using data analytics and visualization tools

Module 10: Final Project and Course Wrap-Up

  • Completing a final project to apply course knowledge
  • Receiving feedback and guidance from instructors
  • Reviewing key course concepts and takeaways
  • Preparing for future IT operating model design projects


Certificate of Completion

Upon completing the course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate demonstrates that participants have gained the knowledge and skills necessary to design a world-class IT operating model.

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