IT Operating Model Mastery: A Step-by-Step Guide to Ensuring Total Risk Coverage

Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to master the IT operating model and ensure total risk coverage. Participants will receive a certificate upon completion, issued by The Art of Service.

Course Features

• Interactive and engaging learning experience
• Comprehensive and up-to-date content
• Personalized learning approach
• Practical and real-world applications
• High-quality content and expert instructors
• Certification upon completion
• Flexible learning schedule and user-friendly interface
• Mobile-accessible and community-driven
• Actionable insights and hands-on projects
• Bite-sized lessons and lifetime access
• Gamification and progress tracking

Course Outline

Module 1: Introduction to IT Operating Model Mastery

• Defining the IT operating model
• Understanding the importance of IT operating model mastery
• Identifying the key components of the IT operating model
• Overview of the course structure and objectives

Module 2: IT Operating Model Frameworks and Standards

• Overview of IT operating model frameworks (e.g. COBIT, ITIL)
• Understanding the role of industry standards and best practices
• Analysis of the pros and cons of different frameworks and standards
• Case studies of successful IT operating model implementations

Module 3: IT Service Management and Risk Management

• Introduction to IT service management and its relationship to the IT operating model
• Understanding risk management principles and practices
• Identifying and assessing risks in the IT operating model
• Developing risk mitigation strategies and controls

Module 4: IT Governance and Compliance

• Understanding IT governance principles and practices
• Overview of compliance requirements and regulations (e.g. GDPR, HIPAA)
• Implementing IT governance and compliance frameworks
• Case studies of successful IT governance and compliance implementations

Module 5: IT Service Continuity and Disaster Recovery

• Introduction to IT service continuity and disaster recovery principles and practices
• Developing IT service continuity and disaster recovery plans
• Implementing IT service continuity and disaster recovery frameworks
• Case studies of successful IT service continuity and disaster recovery implementations

Module 6: IT Security and Information Assurance

• Introduction to IT security and information assurance principles and practices
• Understanding threat and vulnerability management
• Implementing IT security and information assurance frameworks
• Case studies of successful IT security and information assurance implementations

Module 7: IT Asset Management and Configuration Management

• Introduction to IT asset management and configuration management principles and practices
• Understanding IT asset management and configuration management frameworks
• Implementing IT asset management and configuration management frameworks
• Case studies of successful IT asset management and configuration management implementations

Module 8: IT Service Desk and Incident Management

• Introduction to IT service desk and incident management principles and practices
• Understanding IT service desk and incident management frameworks
• Implementing IT service desk and incident management frameworks
• Case studies of successful IT service desk and incident management implementations

Module 9: IT Problem Management and Change Management

• Introduction to IT problem management and change management principles and practices
• Understanding IT problem management and change management frameworks
• Implementing IT problem management and change management frameworks
• Case studies of successful IT problem management and change management implementations

Module 10: IT Release and Deployment Management

• Introduction to IT release and deployment management principles and practices
• Understanding IT release and deployment management frameworks
• Implementing IT release and deployment management frameworks
• Case studies of successful IT release and deployment management implementations

Module 11: IT Service Level Management and Capacity Management

• Introduction to IT service level management and capacity management principles and practices
• Understanding IT service level management and capacity management frameworks
• Implementing IT service level management and capacity management frameworks
• Case studies of successful IT service level management and capacity management implementations

Module 12: IT Continual Service Improvement and Measurement

• Introduction to IT continual service improvement and measurement principles and practices
• Understanding IT continual service improvement and measurement frameworks
• Implementing IT continual service improvement and measurement frameworks
• Case studies of successful IT continual service improvement and measurement implementations

Certificate and Assessment

Upon completion of the course, participants will receive a certificate issued by The Art of Service. The assessment will be based on a combination of quizzes, assignments, and a final exam.

Target Audience

This course is designed for IT professionals who want to master the IT operating model and ensure total risk coverage. This includes:

• IT service managers
• IT risk managers
• IT security managers
• IT governance and compliance managers
• IT service continuity and disaster recovery managers
• IT asset management and configuration management managers
• IT service desk and incident management managers
• IT problem management and change management managers
• IT release and deployment management managers
• IT service level management and capacity management managers
• IT continual service improvement and measurement managers

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