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IT Service Management; Mastering ITIL and Service Strategy

IT Service Management; Mastering ITIL and Service Strategy

$299.00
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IT Service Management: Mastering ITIL and Service Strategy



Course Overview

This comprehensive course is designed to equip you with the knowledge and skills necessary to master IT service management using the ITIL framework and service strategy. With a focus on interactive and engaging learning, this course provides a personalized and up-to-date education that prepares you for real-world applications.



Course Features

  • Interactive and Engaging: Our course is designed to keep you engaged and motivated throughout your learning journey.
  • Comprehensive: Covering over 80 topics, our course provides a thorough understanding of IT service management and service strategy.
  • Personalized: Our expert instructors will guide you through the course, providing personalized feedback and support.
  • Up-to-date: Our course content is regularly updated to reflect the latest developments in IT service management and service strategy.
  • Practical and Real-world Applications: Our course focuses on providing actionable insights and hands-on projects to prepare you for real-world applications.
  • High-quality Content: Our course content is designed to provide a comprehensive understanding of IT service management and service strategy.
  • Expert Instructors: Our instructors are experienced professionals with a deep understanding of IT service management and service strategy.
  • Certification: Participants receive a certificate upon completion, issued by The Art of Service.
  • Flexible Learning: Our course is designed to be flexible, allowing you to learn at your own pace.
  • User-friendly: Our course platform is easy to use and navigate, making it accessible to learners of all levels.
  • Mobile-accessible: Our course is accessible on all devices, allowing you to learn on the go.
  • Community-driven: Our course provides a community-driven learning environment, allowing you to connect with other learners and instructors.
  • Actionable Insights: Our course provides actionable insights and hands-on projects to prepare you for real-world applications.
  • Hands-on Projects: Our course includes hands-on projects to help you apply your knowledge and skills in real-world scenarios.
  • Bite-sized Lessons: Our course is designed to provide bite-sized lessons, making it easy to learn and retain information.
  • Lifetime Access: Our course provides lifetime access, allowing you to review and revisit course material at any time.
  • Gamification: Our course includes gamification elements, making learning fun and engaging.
  • Progress Tracking: Our course provides progress tracking, allowing you to monitor your progress and stay motivated.


Course Outline

Module 1: Introduction to IT Service Management

  • Defining IT Service Management
  • Understanding the ITIL Framework
  • Service Strategy and its Importance
  • Key Concepts and Terminology

Module 2: Service Strategy

  • Defining Service Strategy
  • Understanding Customer Needs and Expectations
  • Developing a Service Strategy
  • Key Performance Indicators (KPIs) for Service Strategy

Module 3: Service Design

  • Defining Service Design
  • Understanding Service Design Principles
  • Developing a Service Design Package
  • Key Performance Indicators (KPIs) for Service Design

Module 4: Service Transition

  • Defining Service Transition
  • Understanding Service Transition Principles
  • Developing a Service Transition Plan
  • Key Performance Indicators (KPIs) for Service Transition

Module 5: Service Operation

  • Defining Service Operation
  • Understanding Service Operation Principles
  • Developing a Service Operation Plan
  • Key Performance Indicators (KPIs) for Service Operation

Module 6: Continual Service Improvement

  • Defining Continual Service Improvement
  • Understanding Continual Service Improvement Principles
  • Developing a Continual Service Improvement Plan
  • Key Performance Indicators (KPIs) for Continual Service Improvement

Module 7: Service Desk and Incident Management

  • Defining Service Desk and Incident Management
  • Understanding Service Desk and Incident Management Principles
  • Developing a Service Desk and Incident Management Plan
  • Key Performance Indicators (KPIs) for Service Desk and Incident Management

Module 8: Problem Management and Root Cause Analysis

  • Defining Problem Management and Root Cause Analysis
  • Understanding Problem Management and Root Cause Analysis Principles
  • Developing a Problem Management and Root Cause Analysis Plan
  • Key Performance Indicators (KPIs) for Problem Management and Root Cause Analysis

Module 9: Change Management and Service Asset and Configuration Management

  • Defining Change Management and Service Asset and Configuration Management
  • Understanding Change Management and Service Asset and Configuration Management Principles
  • Developing a Change Management and Service Asset and Configuration Management Plan
  • Key Performance Indicators (KPIs) for Change Management and Service Asset and Configuration Management

Module 10: Release and Deployment Management and Service Validation and Testing

  • Defining Release and Deployment Management and Service Validation and Testing
  • Understanding Release and Deployment Management and Service Validation and Testing Principles
  • Developing a Release and Deployment Management and Service Validation and Testing Plan
  • Key Performance Indicators (KPIs) for Release and Deployment Management and Service Validation and Testing

Module 11: Service Catalogue Management and Demand Management

  • Defining Service Catalogue Management and Demand Management
  • Understanding Service Catalogue Management and Demand Management Principles
  • Developing a Service Catalogue Management and Demand Management Plan
  • Key Performance Indicators (KPIs) for Service Catalogue Management and Demand Management

Module 12: Capacity Management and Availability Management

  • Defining Capacity Management and Availability Management
  • Understanding Capacity Management and Availability Management Principles
  • Developing a Capacity Management and Availability Management Plan
  • Key Performance Indicators (KPIs) for Capacity Management and Availability Management

Module 13: IT Service Continuity Management and Information Security Management

  • Defining IT Service Continuity Management and Information Security Management
  • Understanding IT Service Continuity Management and Information Security Management Principles
  • Developing an IT Service Continuity Management and Information Security Management Plan
  • Key Performance Indicators (KPIs) for IT Service Continuity Management and Information Security Management

Module 14: Supplier Management and Service Level Management

  • Defining Supplier Management and Service Level Management
  • Understanding Supplier Management and Service Level Management Principles
  • Developing a Supplier Management and Service Level Management Plan
  • Key Performance Indicators (KPIs) for Supplier Management and Service Level Management

Module 15: ITIL Implementation and Service Strategy

  • Defining ITIL Implementation and Service Strategy
  • Understanding ITIL Implementation and Service Strategy Principles
  • Developing an ITIL Implementation and Service Strategy Plan
  • Key Performance Indicators (KPIs) for ITIL Implementation and Service Strategy


Certification

Participants receive a certificate upon completion, issued by The Art of Service.

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