Skip to main content
ITIL Expert Certification; Mastering Service Management Best Practices

ITIL Expert Certification; Mastering Service Management Best Practices

USD211.54
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

ITIL Expert Certification: Mastering Service Management Best Practices



Course Overview

This comprehensive course is designed to equip participants with the knowledge and skills required to master service management best practices and achieve ITIL Expert certification. The course is interactive, engaging, and personalized, with a focus on practical, real-world applications.



Course Objectives

  • Understand the principles and concepts of ITIL service management
  • Learn how to apply ITIL best practices in real-world scenarios
  • Develop the skills and knowledge required to achieve ITIL Expert certification
  • Improve service management capabilities and increase efficiency
  • Enhance career prospects and opportunities


Course Outline

Module 1: Service Management Fundamentals

  • Introduction to ITIL and service management
  • Understanding the service lifecycle
  • Key concepts and principles of service management
  • Service management processes and functions

Module 2: Service Strategy

  • Understanding service strategy and its importance
  • Defining and developing a service strategy
  • Service portfolio management
  • Service level management

Module 3: Service Design

  • Understanding service design and its importance
  • Designing services and service catalogues
  • Capacity management
  • Availability management
  • IT service continuity management

Module 4: Service Transition

  • Understanding service transition and its importance
  • Service asset and configuration management
  • Change management
  • Release and deployment management
  • Service validation and testing

Module 5: Service Operation

  • Understanding service operation and its importance
  • Service desk management
  • Incident management
  • Problem management
  • Request fulfillment

Module 6: Continual Service Improvement

  • Understanding continual service improvement and its importance
  • Service reporting and measurement
  • Service level management review
  • Process evaluation and improvement
  • CSI and the seven-step improvement process

Module 7: ITIL Expert Exam Preparation

  • Overview of the ITIL Expert exam format and content
  • Exam preparation and study tips
  • Practice exam questions and case studies


Course Features

  • Interactive and engaging: The course includes interactive lessons, quizzes, and games to keep participants engaged and motivated.
  • Comprehensive: The course covers all aspects of ITIL service management, including service strategy, service design, service transition, service operation, and continual service improvement.
  • Personalized: The course allows participants to learn at their own pace and includes personalized feedback and assessment.
  • Up-to-date: The course is based on the latest version of ITIL and includes the latest best practices and industry trends.
  • Practical: The course includes real-world examples and case studies to illustrate key concepts and principles.
  • High-quality content: The course includes high-quality video lessons, study guides, and other learning materials.
  • Expert instructors: The course is taught by experienced instructors with extensive knowledge and expertise in ITIL service management.
  • Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
  • Flexible learning: The course can be accessed online and includes flexible learning options to accommodate different learning styles and schedules.
  • User-friendly: The course is easy to navigate and includes user-friendly learning materials and tools.
  • Mobile-accessible: The course can be accessed on mobile devices, allowing participants to learn on-the-go.
  • Community-driven: The course includes access to a community of learners and instructors, providing opportunities for networking and collaboration.
  • Actionable insights: The course provides actionable insights and practical advice that can be applied in real-world scenarios.
  • Hands-on projects: The course includes hands-on projects and case studies to help participants apply key concepts and principles.
  • Bite-sized lessons: The course includes bite-sized lessons and study guides to help participants learn and retain information more effectively.
  • Lifetime access: Participants receive lifetime access to the course materials and learning resources.
  • Gamification: The course includes gamification elements, such as points, badges, and leaderboards, to make learning more engaging and fun.
  • Progress tracking: The course includes progress tracking and assessment tools to help participants stay on track and achieve their learning goals.
,

!