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ITIL Foundation Certificate in IT Service Management

ITIL Foundation Certificate in IT Service Management

USD212.89
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Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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ITIL Foundation Certificate in IT Service Management



1. COURSE FORMAT & DELIVERY DETAILS

Course Overview

The ITIL Foundation Certificate in IT Service Management is a comprehensive course designed to provide a solid understanding of the ITIL framework and its application in IT service management.

Course Format

  • Self-Paced: Yes, this course is self-paced, allowing you to learn at your own convenience.
  • Online: Yes, the course is entirely online, providing flexibility and accessibility.
  • Live Virtual: Optional live virtual sessions are available for additional support and interaction.
  • On-Demand: All course materials are available on-demand, allowing you to access them at any time.

Course Schedule

  • Fixed Dates or Times: No, there are no fixed dates or times for this self-paced course.
  • Typical Completion Time: The typical completion time for this course is 12-16 hours.
  • Lifetime Access: Yes, you will have lifetime access to the course materials.

Course Features

  • Mobile-Friendly: Yes, the course is optimized for mobile devices, ensuring a seamless learning experience.
  • Instructor Support: You will have access to instructor support through email and live virtual sessions.
  • Downloadable Resources: The course includes downloadable resources, templates, and toolkits to support your learning.
  • Certificate of Completion: Upon completion, you will receive a Certificate of Completion issued by The Art of Service.


2. EXTENSIVE & DETAILED COURSE CURRICULUM

Module 1: Introduction to ITIL and IT Service Management

  • Overview of ITIL and its benefits
  • Key concepts and terminology
  • IT service management and its importance
  • Introduction to the ITIL framework

Module 2: ITIL Foundation Concepts

  • Service management as a practice
  • Service management processes
  • Service desk and incident management
  • Problem management and its importance
  • Change management and its role

Module 3: Service Strategy

  • Service strategy and its objectives
  • Service portfolio management
  • Demand management and its techniques
  • Service level management and agreements
  • Business case development and financial management

Module 4: Service Design

  • Service design principles and processes
  • Service catalogue management
  • Service level management and agreements
  • Capacity and availability management
  • IT service continuity management
  • Information security management

Module 5: Service Transition

  • Service transition and its objectives
  • Change management and its role
  • Service asset and configuration management
  • Release and deployment management
  • Service validation and testing
  • Knowledge management and its importance

Module 6: Service Operation

  • Service operation and its objectives
  • Event management and its techniques
  • Incident management and its processes
  • Request fulfillment and its role
  • Problem management and its techniques
  • Access management and its importance

Module 7: Continual Service Improvement

  • Continual service improvement and its objectives
  • Service measurement and reporting
  • Service level management and its role
  • Continual service improvement techniques
  • CSI and its relationship with other ITIL processes

Module 8: ITIL and the Service Lifecycle

  • The service lifecycle and its stages
  • ITIL and its application across the service lifecycle
  • Service management as a holistic approach
  • The importance of integration and coordination

Module 9: Preparing for the ITIL Foundation Exam

  • Exam format and content
  • Exam preparation techniques
  • Sample questions and practice exams
  • Tips for success on the exam
Upon completing this comprehensive course, you will gain a deep understanding of the ITIL framework and be well-prepared for the ITIL Foundation exam. You will receive a Certificate of Completion issued by The Art of Service, demonstrating your expertise in IT service management.

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