ITIL Foundation Certification Training Course Curriculum
Course Overview This comprehensive ITIL Foundation Certification Training course is designed to provide participants with a thorough understanding of the ITIL framework and its application in IT service management. The course is interactive, engaging, and comprehensive, with a focus on practical, real-world applications.
Course Objectives - Understand the key concepts and principles of ITIL
- Learn how to apply ITIL practices in real-world scenarios
- Gain a comprehensive understanding of the ITIL service lifecycle
- Prepare for the ITIL Foundation certification exam
Course Outline Module 1: Introduction to ITIL
- Overview of ITIL: History, benefits, and key concepts
- ITIL Framework: Service lifecycle, processes, and functions
- ITIL Certification: Certification scheme, exam format, and requirements
Module 2: ITIL Service Management
- Service Management: Definition, principles, and practices
- Service Strategy: Developing a service strategy, service level agreements, and operational level agreements
- Service Design: Service design principles, service catalog, and service level management
Module 3: ITIL Service Lifecycle
- Service Strategy Stage: Service strategy processes, service portfolio management, and financial management
- Service Design Stage: Service design processes, service catalog management, and service level management
- Service Transition Stage: Service transition processes, change management, and release and deployment management
- Service Operation Stage: Service operation processes, incident management, and problem management
- Continual Service Improvement Stage: Continual service improvement processes, service reporting, and service level monitoring
Module 4: ITIL Processes and Functions
- Service Desk Function: Service desk processes, roles, and responsibilities
- Incident Management Process: Incident management processes, incident classification, and incident resolution
- Problem Management Process: Problem management processes, problem identification, and problem resolution
- Change Management Process: Change management processes, change assessment, and change implementation
- Release and Deployment Management Process: Release and deployment management processes, release planning, and deployment
Module 5: ITIL Roles and Responsibilities
- Service Owner: Service owner roles and responsibilities
- Process Owner: Process owner roles and responsibilities
- Service Desk Roles: Service desk roles and responsibilities
Module 6: ITIL Technology and Implementation
- ITIL and Technology: ITIL and technology, service automation, and service management tools
- ITIL Implementation: ITIL implementation, implementation planning, and implementation challenges
Module 7: ITIL and Continual Service Improvement
- Continual Service Improvement: Continual service improvement principles, CSI register, and CSI activities
- Service Reporting: Service reporting, service level reporting, and service reporting metrics
Module 8: Preparing for the ITIL Foundation Exam
- Exam Format: Exam format, exam duration, and exam questions
- Exam Preparation: Exam preparation tips, study materials, and practice questions
Course Features - Interactive and Engaging: Interactive lessons, gamification, and progress tracking
- Comprehensive and Up-to-date: Comprehensive coverage of ITIL framework and practices
- Practical and Real-world: Practical examples, case studies, and real-world applications
- Personalized Learning: Personalized learning experience, flexible learning, and user-friendly interface
- Expert Instructors: Expert instructors with extensive experience in ITIL and service management
- Certification: Participants receive a certificate upon completion issued by The Art of Service
- Lifetime Access: Lifetime access to course materials and updates
- Mobile Accessible: Mobile accessible, allowing participants to learn on-the-go
- Community Driven: Community-driven, with opportunities for discussion and collaboration
What to Expect Upon completion of this course, participants will have a comprehensive understanding of the ITIL framework and its application in IT service management. They will be able to apply ITIL practices in real-world scenarios and be prepared for the ITIL Foundation certification exam. Certificate upon completion issued by The Art of Service,
- Understand the key concepts and principles of ITIL
- Learn how to apply ITIL practices in real-world scenarios
- Gain a comprehensive understanding of the ITIL service lifecycle
- Prepare for the ITIL Foundation certification exam
Course Outline Module 1: Introduction to ITIL
- Overview of ITIL: History, benefits, and key concepts
- ITIL Framework: Service lifecycle, processes, and functions
- ITIL Certification: Certification scheme, exam format, and requirements
Module 2: ITIL Service Management
- Service Management: Definition, principles, and practices
- Service Strategy: Developing a service strategy, service level agreements, and operational level agreements
- Service Design: Service design principles, service catalog, and service level management
Module 3: ITIL Service Lifecycle
- Service Strategy Stage: Service strategy processes, service portfolio management, and financial management
- Service Design Stage: Service design processes, service catalog management, and service level management
- Service Transition Stage: Service transition processes, change management, and release and deployment management
- Service Operation Stage: Service operation processes, incident management, and problem management
- Continual Service Improvement Stage: Continual service improvement processes, service reporting, and service level monitoring
Module 4: ITIL Processes and Functions
- Service Desk Function: Service desk processes, roles, and responsibilities
- Incident Management Process: Incident management processes, incident classification, and incident resolution
- Problem Management Process: Problem management processes, problem identification, and problem resolution
- Change Management Process: Change management processes, change assessment, and change implementation
- Release and Deployment Management Process: Release and deployment management processes, release planning, and deployment
Module 5: ITIL Roles and Responsibilities
- Service Owner: Service owner roles and responsibilities
- Process Owner: Process owner roles and responsibilities
- Service Desk Roles: Service desk roles and responsibilities
Module 6: ITIL Technology and Implementation
- ITIL and Technology: ITIL and technology, service automation, and service management tools
- ITIL Implementation: ITIL implementation, implementation planning, and implementation challenges
Module 7: ITIL and Continual Service Improvement
- Continual Service Improvement: Continual service improvement principles, CSI register, and CSI activities
- Service Reporting: Service reporting, service level reporting, and service reporting metrics
Module 8: Preparing for the ITIL Foundation Exam
- Exam Format: Exam format, exam duration, and exam questions
- Exam Preparation: Exam preparation tips, study materials, and practice questions
Course Features - Interactive and Engaging: Interactive lessons, gamification, and progress tracking
- Comprehensive and Up-to-date: Comprehensive coverage of ITIL framework and practices
- Practical and Real-world: Practical examples, case studies, and real-world applications
- Personalized Learning: Personalized learning experience, flexible learning, and user-friendly interface
- Expert Instructors: Expert instructors with extensive experience in ITIL and service management
- Certification: Participants receive a certificate upon completion issued by The Art of Service
- Lifetime Access: Lifetime access to course materials and updates
- Mobile Accessible: Mobile accessible, allowing participants to learn on-the-go
- Community Driven: Community-driven, with opportunities for discussion and collaboration
What to Expect Upon completion of this course, participants will have a comprehensive understanding of the ITIL framework and its application in IT service management. They will be able to apply ITIL practices in real-world scenarios and be prepared for the ITIL Foundation certification exam. Certificate upon completion issued by The Art of Service,
- Interactive and Engaging: Interactive lessons, gamification, and progress tracking
- Comprehensive and Up-to-date: Comprehensive coverage of ITIL framework and practices
- Practical and Real-world: Practical examples, case studies, and real-world applications
- Personalized Learning: Personalized learning experience, flexible learning, and user-friendly interface
- Expert Instructors: Expert instructors with extensive experience in ITIL and service management
- Certification: Participants receive a certificate upon completion issued by The Art of Service
- Lifetime Access: Lifetime access to course materials and updates
- Mobile Accessible: Mobile accessible, allowing participants to learn on-the-go
- Community Driven: Community-driven, with opportunities for discussion and collaboration