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ITIL Service Portfolio Management Essentials

ITIL Service Portfolio Management Essentials

USD211.09
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Course access is prepared after purchase and delivered via email
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ITIL Service Portfolio Management Essentials Course Curriculum



Course Overview

The ITIL Service Portfolio Management Essentials course is designed to provide participants with a comprehensive understanding of the principles and practices of Service Portfolio Management. This course is ideal for individuals who are involved in the management of IT services and want to improve their skills in Service Portfolio Management.



Course Objectives

  • Understand the principles and concepts of Service Portfolio Management
  • Learn how to define and manage a Service Portfolio
  • Understand the role of Service Portfolio Management in the overall Service Lifecycle
  • Develop skills in Service Portfolio Management best practices
  • Apply Service Portfolio Management principles to real-world scenarios


Course Outline

Module 1: Introduction to Service Portfolio Management

  • Definition and Purpose of Service Portfolio Management
  • Service Portfolio Management in the Service Lifecycle
  • Key Concepts and Terminology
  • Benefits of Service Portfolio Management

Module 2: Service Portfolio Management Principles

  • Service Portfolio Management Principles and Concepts
  • Service Portfolio Management Governance
  • Service Portfolio Management Roles and Responsibilities
  • Service Portfolio Management Processes and Procedures

Module 3: Defining the Service Portfolio

  • Defining the Service Portfolio
  • Service Catalogue and Service Portfolio
  • Service Definition and Service Description
  • Service Classification and Service Categorization

Module 4: Service Portfolio Management Processes

  • Service Portfolio Management Processes
  • Service Strategy and Service Design
  • Service Portfolio Management and Service Transition
  • Service Portfolio Management and Service Operation

Module 5: Service Portfolio Management Best Practices

  • Service Portfolio Management Best Practices
  • Service Portfolio Management Metrics and Reporting
  • Service Portfolio Management Continual Service Improvement
  • Service Portfolio Management and ITIL

Module 6: Applying Service Portfolio Management

  • Applying Service Portfolio Management Principles
  • Case Studies and Group Exercises
  • Service Portfolio Management in Different Industries
  • Service Portfolio Management and Emerging Trends


Course Features

  • Interactive and Engaging: The course is designed to be interactive and engaging, with a mix of lectures, discussions, and hands-on exercises.
  • Comprehensive and Up-to-date: The course covers the latest principles and best practices in Service Portfolio Management.
  • Personalized Learning: The course is designed to accommodate different learning styles and preferences.
  • Expert Instructors: The course is delivered by experienced instructors who are experts in Service Portfolio Management.
  • Certificate upon Completion: Participants receive a certificate upon completion of the course, issued by The Art of Service.
  • Flexible Learning: The course is available online, allowing participants to learn at their own pace and convenience.
  • User-friendly and Mobile-accessible: The course is designed to be user-friendly and accessible on a variety of devices.
  • Community-driven: The course includes opportunities for participants to interact with each other and with the instructors.
  • Actionable Insights and Hands-on Projects: The course includes hands-on projects and provides actionable insights that participants can apply in their own work.
  • Bite-sized Lessons and Lifetime Access: The course is divided into bite-sized lessons, and participants have lifetime access to the course materials.
  • Gamification and Progress Tracking: The course includes gamification elements and progress tracking to enhance the learning experience.


Certification

Upon completion of the course, participants will receive a certificate issued by The Art of Service, a leading provider of ITIL training and certification.

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