ITIL Service Transition Essentials Course Curriculum
Course Overview The ITIL Service Transition Essentials course is designed to provide participants with a comprehensive understanding of the principles and practices of ITIL Service Transition. This course is ideal for IT professionals who are involved in the transition of IT services and want to improve their skills and knowledge in this area.
Course Objectives - Understand the key concepts and principles of ITIL Service Transition
- Learn how to plan and manage the transition of IT services
- Understand the importance of service asset and configuration management
- Learn how to manage changes and releases effectively
- Understand the role of service validation and testing
- Learn how to evaluate and improve service transition processes
Course Outline Module 1: Introduction to ITIL Service Transition
- Overview of ITIL: Introduction to ITIL, ITIL Service Lifecycle, and ITIL Service Transition
- Key Concepts and Principles: Service transition, Service management, and ITIL guiding principles
- Service Transition Processes: Overview of service transition processes, including change management, service asset and configuration management, and release and deployment management
Module 2: Service Transition Planning and Support
- Service Transition Planning: Planning for service transition, including the development of a service transition plan
- Service Transition Support: Providing support for service transition, including the management of service transition resources
- Service Transition Governance: Governance of service transition, including the management of service transition risks and issues
Module 3: Service Asset and Configuration Management
- Service Asset Management: Management of service assets, including the identification, control, and maintenance of service assets
- Configuration Management: Management of configuration items, including the identification, control, and maintenance of configuration items
- Service Asset and Configuration Management Processes: Processes for managing service assets and configuration items, including the management of changes and releases
Module 4: Change Management
- Change Management Principles: Principles of change management, including the management of changes and the assessment of change risk
- Change Management Processes: Processes for managing changes, including the logging, assessment, and authorization of changes
- Change Management Best Practices: Best practices for change management, including the use of change models and the management of change-related issues
Module 5: Release and Deployment Management
- Release and Deployment Management Principles: Principles of release and deployment management, including the planning and control of releases and deployments
- Release and Deployment Management Processes: Processes for managing releases and deployments, including the planning, testing, and deployment of releases
- Release and Deployment Management Best Practices: Best practices for release and deployment management, including the use of release and deployment models and the management of release and deployment-related issues
Module 6: Service Validation and Testing
- Service Validation and Testing Principles: Principles of service validation and testing, including the importance of testing and validation in service transition
- Service Validation and Testing Processes: Processes for validating and testing services, including the planning and execution of tests
- Service Validation and Testing Best Practices: Best practices for service validation and testing, including the use of testing frameworks and the management of testing-related issues
Module 7: Evaluation and Improvement of Service Transition
- Evaluating Service Transition: Evaluating the effectiveness of service transition, including the use of metrics and reporting
- Improving Service Transition: Improving service transition processes, including the identification of areas for improvement and the implementation of improvements
- Service Transition Continual Improvement: Continual improvement of service transition, including the use of continual improvement models and the management of continual improvement-related issues
Course Features - Interactive and Engaging: Interactive and engaging course materials, including videos, quizzes, and exercises
- Comprehensive and Up-to-date: Comprehensive and up-to-date course content, covering the latest ITIL Service Transition best practices
- Practical and Real-world Applications: Practical and real-world applications, including case studies and group discussions
- Expert Instructors: Expert instructors with extensive experience in ITIL Service Transition
- Certification: Participants receive a certificate upon completion, issued by The Art of Service
- Flexible Learning: Flexible learning options, including online and offline access
- User-friendly and Mobile-accessible: User-friendly and mobile-accessible course materials, allowing participants to learn on-the-go
- Community-driven: Community-driven discussion forums, allowing participants to connect with other learners and instructors
- Actionable Insights and Hands-on Projects: Actionable insights and hands-on projects, allowing participants to apply their knowledge in real-world scenarios
- Bite-sized Lessons and Lifetime Access: Bite-sized lessons and lifetime access to course materials, allowing participants to learn at their own pace
- Gamification and Progress Tracking: Gamification and progress tracking, allowing participants to track their progress and stay motivated
Certification Upon completion of the ITIL Service Transition Essentials course, participants will receive a certificate issued by The Art of Service. This certificate is a recognized credential in the industry and demonstrates the participant's understanding of ITIL Service Transition principles and practices.,
- Understand the key concepts and principles of ITIL Service Transition
- Learn how to plan and manage the transition of IT services
- Understand the importance of service asset and configuration management
- Learn how to manage changes and releases effectively
- Understand the role of service validation and testing
- Learn how to evaluate and improve service transition processes
Course Outline Module 1: Introduction to ITIL Service Transition
- Overview of ITIL: Introduction to ITIL, ITIL Service Lifecycle, and ITIL Service Transition
- Key Concepts and Principles: Service transition, Service management, and ITIL guiding principles
- Service Transition Processes: Overview of service transition processes, including change management, service asset and configuration management, and release and deployment management
Module 2: Service Transition Planning and Support
- Service Transition Planning: Planning for service transition, including the development of a service transition plan
- Service Transition Support: Providing support for service transition, including the management of service transition resources
- Service Transition Governance: Governance of service transition, including the management of service transition risks and issues
Module 3: Service Asset and Configuration Management
- Service Asset Management: Management of service assets, including the identification, control, and maintenance of service assets
- Configuration Management: Management of configuration items, including the identification, control, and maintenance of configuration items
- Service Asset and Configuration Management Processes: Processes for managing service assets and configuration items, including the management of changes and releases
Module 4: Change Management
- Change Management Principles: Principles of change management, including the management of changes and the assessment of change risk
- Change Management Processes: Processes for managing changes, including the logging, assessment, and authorization of changes
- Change Management Best Practices: Best practices for change management, including the use of change models and the management of change-related issues
Module 5: Release and Deployment Management
- Release and Deployment Management Principles: Principles of release and deployment management, including the planning and control of releases and deployments
- Release and Deployment Management Processes: Processes for managing releases and deployments, including the planning, testing, and deployment of releases
- Release and Deployment Management Best Practices: Best practices for release and deployment management, including the use of release and deployment models and the management of release and deployment-related issues
Module 6: Service Validation and Testing
- Service Validation and Testing Principles: Principles of service validation and testing, including the importance of testing and validation in service transition
- Service Validation and Testing Processes: Processes for validating and testing services, including the planning and execution of tests
- Service Validation and Testing Best Practices: Best practices for service validation and testing, including the use of testing frameworks and the management of testing-related issues
Module 7: Evaluation and Improvement of Service Transition
- Evaluating Service Transition: Evaluating the effectiveness of service transition, including the use of metrics and reporting
- Improving Service Transition: Improving service transition processes, including the identification of areas for improvement and the implementation of improvements
- Service Transition Continual Improvement: Continual improvement of service transition, including the use of continual improvement models and the management of continual improvement-related issues
Course Features - Interactive and Engaging: Interactive and engaging course materials, including videos, quizzes, and exercises
- Comprehensive and Up-to-date: Comprehensive and up-to-date course content, covering the latest ITIL Service Transition best practices
- Practical and Real-world Applications: Practical and real-world applications, including case studies and group discussions
- Expert Instructors: Expert instructors with extensive experience in ITIL Service Transition
- Certification: Participants receive a certificate upon completion, issued by The Art of Service
- Flexible Learning: Flexible learning options, including online and offline access
- User-friendly and Mobile-accessible: User-friendly and mobile-accessible course materials, allowing participants to learn on-the-go
- Community-driven: Community-driven discussion forums, allowing participants to connect with other learners and instructors
- Actionable Insights and Hands-on Projects: Actionable insights and hands-on projects, allowing participants to apply their knowledge in real-world scenarios
- Bite-sized Lessons and Lifetime Access: Bite-sized lessons and lifetime access to course materials, allowing participants to learn at their own pace
- Gamification and Progress Tracking: Gamification and progress tracking, allowing participants to track their progress and stay motivated
Certification Upon completion of the ITIL Service Transition Essentials course, participants will receive a certificate issued by The Art of Service. This certificate is a recognized credential in the industry and demonstrates the participant's understanding of ITIL Service Transition principles and practices.,
- Interactive and Engaging: Interactive and engaging course materials, including videos, quizzes, and exercises
- Comprehensive and Up-to-date: Comprehensive and up-to-date course content, covering the latest ITIL Service Transition best practices
- Practical and Real-world Applications: Practical and real-world applications, including case studies and group discussions
- Expert Instructors: Expert instructors with extensive experience in ITIL Service Transition
- Certification: Participants receive a certificate upon completion, issued by The Art of Service
- Flexible Learning: Flexible learning options, including online and offline access
- User-friendly and Mobile-accessible: User-friendly and mobile-accessible course materials, allowing participants to learn on-the-go
- Community-driven: Community-driven discussion forums, allowing participants to connect with other learners and instructors
- Actionable Insights and Hands-on Projects: Actionable insights and hands-on projects, allowing participants to apply their knowledge in real-world scenarios
- Bite-sized Lessons and Lifetime Access: Bite-sized lessons and lifetime access to course materials, allowing participants to learn at their own pace
- Gamification and Progress Tracking: Gamification and progress tracking, allowing participants to track their progress and stay motivated