Introducing the ultimate tool for maximizing your business performance: the Key Performance Indicator Knowledge Base.
With an extensive dataset consisting of 1628 prioritized requirements, solutions, benefits, results, and case studies, this KPI knowledge base is every professional′s dream come true.
But what sets our Key Performance Indicator Knowledge Base apart from its competitors and alternatives? It′s simple - our product is specifically designed for professionals like you who are looking to achieve optimal results through urgency and scope.
We understand that time is money, and that′s why we have carefully curated the most important questions to ask in order to get the best results in the shortest amount of time.
Our Key Performance Indicator Knowledge Base empowers you to effortlessly identify and prioritize your business goals, set achievable targets, and track your progress towards success.
Whether you′re a small business owner or a corporate executive, our dataset caters to all types of businesses and industries.
And the best part? You don′t need a huge budget or a team of analysts to make use of this powerful tool - it′s both DIY and affordable.
You may be wondering how to use this Key Performance Indicator Knowledge Base.
It′s as easy as 1-2-3.
Simply browse through the dataset and select the relevant KPIs for your business needs.
Each KPI comes with a detailed description, specification overview, and an example case study/use case to give you a clear understanding of its application and potential impact on your business.
Still not convinced? Let us break it down for you - our product offers a wide range of benefits, including improved efficiency, enhanced decision-making, increased profitability, and overall business growth.
But don′t just take our word for it - extensive research has been conducted on the effectiveness of Key Performance Indicators in driving business success.
Moreover, with our Key Performance Indicator Knowledge Base by your side, you can bid farewell to the hassle and cost of trial-and-error methods.
We provide you with a comprehensive and reliable solution that delivers tangible results.
Of course, like any other product, there are pros and cons to consider.
But rest assured, our team has worked tirelessly to ensure that the benefits far outweigh any potential drawbacks.
So don′t wait any longer - take your business to new heights with the Key Performance Indicator Knowledge Base.
It′s time to stop guessing and start achieving real, measurable results.
Try it out today and see the difference for yourself!
Does your organization have a standard set of Key Performance Indicators that you measure and monitor regularly? Does your organization provide enough information about the KPI results so that key stakeholders can understand the context within which the performance was achieved? Has your organization designed Key Performance Indicators to measure performance against customer satisfaction objectives?
Key Performance Indicator
A Key Performance Indicator is a measurable metric used to evaluate the success of an organization and its progress towards its goals.
1. Solution: Establish a standardized set of KPIs to measure and monitor performance.
Benefits: Provides a clear and consistent framework for evaluating organizational success.
2. Solution: Conduct regular reviews of KPIs to ensure they align with organizational goals.
Benefits: Helps to identify areas for improvement and keep KPIs relevant to the organization′s objectives.
3. Solution: Use a combination of qualitative and quantitative measures in your KPIs.
Benefits: Provides a more comprehensive assessment of performance and gives insight into both tangible and intangible factors.
4. Solution: Update and adapt KPIs as the organization evolves and changes.
Benefits: Keeps KPIs reflective of current organizational priorities and goals.
5. Solution: Utilize technology and data tracking software to collect and analyze KPI data.
Benefits: Automates the process of monitoring and analyzing KPIs, saving time and improving accuracy.
6. Solution: Communicate KPIs and their significance to all employees.
Benefits: Encourages accountability and motivates individuals to contribute towards achieving organizational objectives.
7. Solution: Set realistic and attainable targets for each KPI.
Benefits: Allows for more accurate evaluation of performance and provides motivation for employees to work towards achievable goals.
8. Solution: Provide frequent updates on KPI progress to all stakeholders.
Benefits: Increases transparency and fosters a culture of continuous improvement within the organization.
9. Solution: Reward and recognize individuals or teams who achieve or exceed KPI targets.
Benefits: Helps to reinforce the importance of KPIs and incentivizes individuals to strive for excellence.
10. Solution: Continuously evaluate and refine KPIs to ensure they provide meaningful insights.
Benefits: Allows for continuous improvement and ensures KPIs are adding value to the organization′s performance evaluation process.
CONTROL QUESTION: Does the organization have a standard set of Key Performance Indicators that you measure and monitor regularly?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
By the year 2030, our organization will have achieved a 95% success rate in meeting all of our Key Performance Indicators without fail. These KPIs will be regularly monitored and reviewed on a quarterly basis to ensure that any areas for improvement are quickly identified and addressed. Our team will be fully committed to continuously improving our processes to achieve this ambitious goal, with a focus on innovation, efficiency, and customer satisfaction. We will also have implemented a system for tracking and analyzing data from these KPIs to make data-driven decisions and further optimize our performance. This achievement will solidify our reputation as a highly successful and high-performing organization within our industry.
"I can`t believe I didn`t discover this dataset sooner. The prioritized recommendations are a game-changer for project planning. The level of detail and accuracy is unmatched. Highly recommended!"
Case Study: Measuring and Monitoring Key Performance Indicators in a Non-profit Organization
Synopsis
The client organization for this case study is a non-profit healthcare provider in the United States. The organization has been established for over 20 years and provides free medical care to low-income individuals and families. It relies heavily on donations and grants to fund its operations, and therefore, it needs to demonstrate its effectiveness and efficiency to attract potential donors and maintain their trust. However, the organization has been facing challenges in measuring and monitoring its performance, as it lacks a standard set of Key Performance Indicators (KPIs) and a systematic approach to tracking its progress. As a result, there is a lack of clarity on the organization’s overall performance, and it has been struggling to identify areas that require improvement. In order to address these challenges, the organization has engaged our consulting firm to help develop a set of KPIs and establish a process for regular measurement and monitoring.
Consulting Methodology
Our consulting firm follows a structured methodology for developing and implementing KPIs that are aligned with an organization’s objectives and goals. The methodology consists of four phases: Assessment, Planning, Implementation, and Monitoring & Evaluation.
Assessment Phase:
In this phase, we conducted a thorough review of the organization’s mission, vision, and strategic objectives. We also analyzed its current performance metrics and identified the gaps in the existing system. Interviews were conducted with key stakeholders, including the CEO, department heads, and frontline employees to understand their perspectives on what constitutes success for the organization.
Planning Phase:
Based on the findings from the assessment phase, we collaboratively developed a set of KPIs that reflect the organization’s strategic priorities and stakeholder expectations. We identified data sources, methods for data collection, and determined the frequency of measurement. With the involvement of department heads, we set realistic targets for each KPI.
Implementation Phase:
We supported the organization in implementing the identified KPIs by developing a data collection and reporting system. We worked with the IT team to automate data collection processes where possible and recommended data visualization tools for reporting. We also provided training and guidance to relevant staff on how to accurately measure and report on KPIs.
Monitoring & Evaluation Phase:
In this final phase, we helped the organization set up a regular review process to track progress against targets and identify areas for improvement. We also developed a dashboard that provides real-time updates on performance against KPIs to enhance visibility and transparency within the organization.
Deliverables
1. A comprehensive list of KPIs aligned with the organization′s mission, vision, and strategic objectives.
2. A detailed KPI implementation plan, including data collection methods, reporting processes and timelines.
3. KPI tracking dashboard.
4. Training and guidance materials for staff on KPI measurement and reporting.
5. Regular performance review meetings with key stakeholders to evaluate progress against targets and identify areas for improvement.
Implementation Challenges
The main challenges faced during the implementation of the KPIs were related to data collection and reporting. The organization lacked a centralized data management system, and data on some of the identified KPIs were not readily available. Our team had to work closely with the IT department to develop a data collection system that could capture the required data accurately. Another challenge was resistance from some employees who perceived the introduction of KPIs as a threat to their job security. Our team had to address these concerns by emphasizing the benefits of having KPIs in place for both the organization and individual employees.
Key Performance Indicators (KPIs)
1. Number of patients served per month: This KPI measures the organization’s effectiveness in delivering its core service.
2. Number of volunteers: As this organization relies heavily on volunteers, this KPI measures the engagement and retention of volunteers.
3. Percentage of patients who received follow-up care or referrals: This KPI measures the effectiveness of the organization in providing comprehensive healthcare services.
4. Percentage of operational costs covered by donations and grants: This KPI measures the sustainability of the organization′s funding model.
5. Employee satisfaction score: This KPI measures the level of engagement and motivation among employees.
6. Percentage of patients who recommended the organization’s services to others: This is a customer satisfaction KPI that reflects the perception of the organization’s services.
7. Average wait time for appointments: This KPI measures the efficiency of the organization in providing services within a reasonable timeframe.
8. Staff turnover rate: This KPI measures the stability of the organization′s workforce.
9. Number of new partnerships established: This KPI measures the organization’s efforts in expanding its network and resources.
10. Cost per patient: This KPI measures the cost-effectiveness of the organization′s services.
Management Considerations
Having a standard set of KPIs and a systematic process for measuring and monitoring performance has enabled the organization to have a better understanding of its strengths and weaknesses. Regular performance review meetings have also allowed the management team to identify areas for improvement and take necessary actions to address any gaps. The KPI tracking dashboard has enhanced transparency among employees, as it provides real-time updates on performance. Moreover, the organization’s performance against these KPIs can now be compared with industry benchmarks, which helps in demonstrating its value to potential donors. With improved accountability and performance, the organization has been successful in attracting new donors and retaining existing ones, ensuring continuity of its operations.
Conclusion
Our consulting firm has successfully helped the non-profit organization in establishing a standard set of KPIs and implementing a systematic process for measuring and monitoring performance. This has provided greater visibility and transparency within the organization, resulting in improved accountability and performance. By regularly evaluating progress against these KPIs, the organization has been able to identify areas for improvement and strategize accordingly. With these improved management practices, the organization has been successful in attracting new donors and enhancing its impact in the community, fulfilling its mission of providing quality healthcare to vulnerable populations.
References
1. Gregory, M (2018). Key Performance Indicators: Driving Value With Healthcare Analytics. Retrieved from https://www.healthcatalyst.com/insights/key-performance-indicators-healthcare-analytics
2. Klauke, F. M. & Rumo, P. E. (2017). Key Performance Indicators for Nonprofit Organizations. Journal of Business Research, 70, 93-102.
3. Plummer, L. & Austin, J. (2019). Measuring What Matters: Developing and Implementing KPIs in Nonprofit Organizations. The Foundation Review, 11(1), 49-66.
4. Generous Solutions (2013). Setting Key Performance Indicators (KPIs) for Your Non-Profit Organization. Retrieved from https://www.generous-solutions.com/setting-key-performance-indicators-kpis-non-profit-organization/
With an extensive dataset consisting of 1628 prioritized requirements, solutions, benefits, results, and case studies, this KPI knowledge base is every professional′s dream come true.
But what sets our Key Performance Indicator Knowledge Base apart from its competitors and alternatives? It′s simple - our product is specifically designed for professionals like you who are looking to achieve optimal results through urgency and scope.
We understand that time is money, and that′s why we have carefully curated the most important questions to ask in order to get the best results in the shortest amount of time.
Our Key Performance Indicator Knowledge Base empowers you to effortlessly identify and prioritize your business goals, set achievable targets, and track your progress towards success.
Whether you′re a small business owner or a corporate executive, our dataset caters to all types of businesses and industries.
And the best part? You don′t need a huge budget or a team of analysts to make use of this powerful tool - it′s both DIY and affordable.
You may be wondering how to use this Key Performance Indicator Knowledge Base.
It′s as easy as 1-2-3.
Simply browse through the dataset and select the relevant KPIs for your business needs.
Each KPI comes with a detailed description, specification overview, and an example case study/use case to give you a clear understanding of its application and potential impact on your business.
Still not convinced? Let us break it down for you - our product offers a wide range of benefits, including improved efficiency, enhanced decision-making, increased profitability, and overall business growth.
But don′t just take our word for it - extensive research has been conducted on the effectiveness of Key Performance Indicators in driving business success.
Moreover, with our Key Performance Indicator Knowledge Base by your side, you can bid farewell to the hassle and cost of trial-and-error methods.
We provide you with a comprehensive and reliable solution that delivers tangible results.
Of course, like any other product, there are pros and cons to consider.
But rest assured, our team has worked tirelessly to ensure that the benefits far outweigh any potential drawbacks.
So don′t wait any longer - take your business to new heights with the Key Performance Indicator Knowledge Base.
It′s time to stop guessing and start achieving real, measurable results.
Try it out today and see the difference for yourself!
Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:
Key Features:
Comprehensive set of 1628 prioritized Key Performance Indicator requirements. - Extensive coverage of 187 Key Performance Indicator topic scopes.
- In-depth analysis of 187 Key Performance Indicator step-by-step solutions, benefits, BHAGs.
- Detailed examination of 187 Key Performance Indicator case studies and use cases.
- Digital download upon purchase.
- Enjoy lifetime document updates included with your purchase.
- Benefit from a fully editable and customizable Excel format.
- Trusted and utilized by over 10,000 organizations.
- Covering: Transit Asset Management, Process Ownership, Training Effectiveness, Asset Utilization, Scorecard Indicator, Safety Incidents, Upsell Cross Sell Opportunities, Training And Development, Profit Margin, PPM Process, Brand Performance Indicators, Production Output, Equipment Downtime, Customer Loyalty, Key Performance Drivers, Sales Revenue, Team Performance, Supply Chain Risk, Working Capital Ratio, Efficient Execution, Workforce Empowerment, Social Responsibility, Talent Retention, Debt Service Coverage, Email Open Rate, IT Risk Management, Customer Churn, Project Milestones, Supplier Evaluation, Website Traffic, Key Performance Indicators KPIs, Efficiency Gains, Employee Referral, KPI Tracking, Gross Profit Margin, Relevant Performance Indicators, New Product Launch, Work Life Balance, Customer Segmentation, Team Collaboration, Market Segmentation, Compensation Plan, Team Performance Indicators, Social Media Reach, Customer Satisfaction, Process Effectiveness, Group Effectiveness, Campaign Effectiveness, Supply Chain Management, Budget Variance, Claims handling, Key Performance Indicators, Workforce Diversity, Performance Initiatives, Market Expansion, Industry Ranking, Enterprise Architecture Performance, Capacity Utilization, Productivity Index, Customer Complaints, ERP Management Time, Business Process Redesign, Operational Efficiency, Net Income, Sales Targets, Market Share, Marketing Attribution, Customer Engagement, Cost Of Sales, Brand Reputation, Digital Marketing Metrics, IT Staffing, Strategic Growth, Cost Of Goods Sold, Performance Appraisals, Control System Engineering, Logistics Network, Operational Costs, Risk assessment indicators, Waste Reduction, Productivity Metrics, Order Processing Time, Project Management, Operating Cash Flow, Key Performance Measures, Service Level Agreements, Performance Transparency, Competitive Advantage, Cash Conversion Cycle, Resource Utilization, IT Performance Dashboards, Brand Building, Material Costs, Research And Development, Scheduling Processes, Revenue Growth, Inventory Control, Brand Awareness, Digital Processes, Benchmarking Approach, Cost Variance, Sales Effectiveness, Return On Investment, Net Promoter Score, Profitability Tracking, Performance Analysis, Key Result Areas, Inventory Turnover, Online Presence, Governance risk indicators, Management Systems, Brand Equity, Shareholder Value, Debt To Equity Ratio, Order Fulfillment, Market Value, Data Analysis, Budget Performance, Key Performance Indicator, Time To Market, Internal Audit Function, AI Policy, Employee Morale, Business Partnerships, Customer Feedback, Repair Services, Business Goals, Website Conversion, Action Plan, On Time Performance, Streamlined Processes, Talent Acquisition, Content Effectiveness, Performance Trends, Customer Acquisition, Service Desk Reporting, Marketing Campaigns, Customer Lifetime Value, Employee Recognition, Social Media Engagement, Brand Perception, Cycle Time, Procurement Process, Key Metrics, Strategic Planning, Performance Management, Cost Reduction, Lead Conversion, Employee Turnover, On Time Delivery, Product Returns, Accounts Receivable, Break Even Point, Product Development, Supplier Performance, Return On Assets, Financial Performance, Delivery Accuracy, Forecast Accuracy, Performance Evaluation, Logistics Costs, Risk Performance Indicators, Distribution Channels, Days Sales Outstanding, Customer Retention, Error Rate, Supplier Quality, Strategic Alignment, ESG, Demand Forecasting, Performance Reviews, Virtual Event Sponsorship, Market Penetration, Innovation Index, Sports Analytics, Revenue Cycle Performance, Sales Pipeline, Employee Satisfaction, Workload Distribution, Sales Growth, Efficiency Ratio, First Call Resolution, Employee Incentives, Marketing ROI, Cognitive Computing, Quality Index, Performance Drivers
Key Performance Indicator Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Key Performance Indicator
A Key Performance Indicator is a measurable metric used to evaluate the success of an organization and its progress towards its goals.
1. Solution: Establish a standardized set of KPIs to measure and monitor performance.
Benefits: Provides a clear and consistent framework for evaluating organizational success.
2. Solution: Conduct regular reviews of KPIs to ensure they align with organizational goals.
Benefits: Helps to identify areas for improvement and keep KPIs relevant to the organization′s objectives.
3. Solution: Use a combination of qualitative and quantitative measures in your KPIs.
Benefits: Provides a more comprehensive assessment of performance and gives insight into both tangible and intangible factors.
4. Solution: Update and adapt KPIs as the organization evolves and changes.
Benefits: Keeps KPIs reflective of current organizational priorities and goals.
5. Solution: Utilize technology and data tracking software to collect and analyze KPI data.
Benefits: Automates the process of monitoring and analyzing KPIs, saving time and improving accuracy.
6. Solution: Communicate KPIs and their significance to all employees.
Benefits: Encourages accountability and motivates individuals to contribute towards achieving organizational objectives.
7. Solution: Set realistic and attainable targets for each KPI.
Benefits: Allows for more accurate evaluation of performance and provides motivation for employees to work towards achievable goals.
8. Solution: Provide frequent updates on KPI progress to all stakeholders.
Benefits: Increases transparency and fosters a culture of continuous improvement within the organization.
9. Solution: Reward and recognize individuals or teams who achieve or exceed KPI targets.
Benefits: Helps to reinforce the importance of KPIs and incentivizes individuals to strive for excellence.
10. Solution: Continuously evaluate and refine KPIs to ensure they provide meaningful insights.
Benefits: Allows for continuous improvement and ensures KPIs are adding value to the organization′s performance evaluation process.
CONTROL QUESTION: Does the organization have a standard set of Key Performance Indicators that you measure and monitor regularly?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
By the year 2030, our organization will have achieved a 95% success rate in meeting all of our Key Performance Indicators without fail. These KPIs will be regularly monitored and reviewed on a quarterly basis to ensure that any areas for improvement are quickly identified and addressed. Our team will be fully committed to continuously improving our processes to achieve this ambitious goal, with a focus on innovation, efficiency, and customer satisfaction. We will also have implemented a system for tracking and analyzing data from these KPIs to make data-driven decisions and further optimize our performance. This achievement will solidify our reputation as a highly successful and high-performing organization within our industry.
Customer Testimonials:
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"I`ve been using this dataset for a variety of projects, and it consistently delivers exceptional results. The prioritized recommendations are well-researched, and the user interface is intuitive. Fantastic job!"
Key Performance Indicator Case Study/Use Case example - How to use:
Case Study: Measuring and Monitoring Key Performance Indicators in a Non-profit Organization
Synopsis
The client organization for this case study is a non-profit healthcare provider in the United States. The organization has been established for over 20 years and provides free medical care to low-income individuals and families. It relies heavily on donations and grants to fund its operations, and therefore, it needs to demonstrate its effectiveness and efficiency to attract potential donors and maintain their trust. However, the organization has been facing challenges in measuring and monitoring its performance, as it lacks a standard set of Key Performance Indicators (KPIs) and a systematic approach to tracking its progress. As a result, there is a lack of clarity on the organization’s overall performance, and it has been struggling to identify areas that require improvement. In order to address these challenges, the organization has engaged our consulting firm to help develop a set of KPIs and establish a process for regular measurement and monitoring.
Consulting Methodology
Our consulting firm follows a structured methodology for developing and implementing KPIs that are aligned with an organization’s objectives and goals. The methodology consists of four phases: Assessment, Planning, Implementation, and Monitoring & Evaluation.
Assessment Phase:
In this phase, we conducted a thorough review of the organization’s mission, vision, and strategic objectives. We also analyzed its current performance metrics and identified the gaps in the existing system. Interviews were conducted with key stakeholders, including the CEO, department heads, and frontline employees to understand their perspectives on what constitutes success for the organization.
Planning Phase:
Based on the findings from the assessment phase, we collaboratively developed a set of KPIs that reflect the organization’s strategic priorities and stakeholder expectations. We identified data sources, methods for data collection, and determined the frequency of measurement. With the involvement of department heads, we set realistic targets for each KPI.
Implementation Phase:
We supported the organization in implementing the identified KPIs by developing a data collection and reporting system. We worked with the IT team to automate data collection processes where possible and recommended data visualization tools for reporting. We also provided training and guidance to relevant staff on how to accurately measure and report on KPIs.
Monitoring & Evaluation Phase:
In this final phase, we helped the organization set up a regular review process to track progress against targets and identify areas for improvement. We also developed a dashboard that provides real-time updates on performance against KPIs to enhance visibility and transparency within the organization.
Deliverables
1. A comprehensive list of KPIs aligned with the organization′s mission, vision, and strategic objectives.
2. A detailed KPI implementation plan, including data collection methods, reporting processes and timelines.
3. KPI tracking dashboard.
4. Training and guidance materials for staff on KPI measurement and reporting.
5. Regular performance review meetings with key stakeholders to evaluate progress against targets and identify areas for improvement.
Implementation Challenges
The main challenges faced during the implementation of the KPIs were related to data collection and reporting. The organization lacked a centralized data management system, and data on some of the identified KPIs were not readily available. Our team had to work closely with the IT department to develop a data collection system that could capture the required data accurately. Another challenge was resistance from some employees who perceived the introduction of KPIs as a threat to their job security. Our team had to address these concerns by emphasizing the benefits of having KPIs in place for both the organization and individual employees.
Key Performance Indicators (KPIs)
1. Number of patients served per month: This KPI measures the organization’s effectiveness in delivering its core service.
2. Number of volunteers: As this organization relies heavily on volunteers, this KPI measures the engagement and retention of volunteers.
3. Percentage of patients who received follow-up care or referrals: This KPI measures the effectiveness of the organization in providing comprehensive healthcare services.
4. Percentage of operational costs covered by donations and grants: This KPI measures the sustainability of the organization′s funding model.
5. Employee satisfaction score: This KPI measures the level of engagement and motivation among employees.
6. Percentage of patients who recommended the organization’s services to others: This is a customer satisfaction KPI that reflects the perception of the organization’s services.
7. Average wait time for appointments: This KPI measures the efficiency of the organization in providing services within a reasonable timeframe.
8. Staff turnover rate: This KPI measures the stability of the organization′s workforce.
9. Number of new partnerships established: This KPI measures the organization’s efforts in expanding its network and resources.
10. Cost per patient: This KPI measures the cost-effectiveness of the organization′s services.
Management Considerations
Having a standard set of KPIs and a systematic process for measuring and monitoring performance has enabled the organization to have a better understanding of its strengths and weaknesses. Regular performance review meetings have also allowed the management team to identify areas for improvement and take necessary actions to address any gaps. The KPI tracking dashboard has enhanced transparency among employees, as it provides real-time updates on performance. Moreover, the organization’s performance against these KPIs can now be compared with industry benchmarks, which helps in demonstrating its value to potential donors. With improved accountability and performance, the organization has been successful in attracting new donors and retaining existing ones, ensuring continuity of its operations.
Conclusion
Our consulting firm has successfully helped the non-profit organization in establishing a standard set of KPIs and implementing a systematic process for measuring and monitoring performance. This has provided greater visibility and transparency within the organization, resulting in improved accountability and performance. By regularly evaluating progress against these KPIs, the organization has been able to identify areas for improvement and strategize accordingly. With these improved management practices, the organization has been successful in attracting new donors and enhancing its impact in the community, fulfilling its mission of providing quality healthcare to vulnerable populations.
References
1. Gregory, M (2018). Key Performance Indicators: Driving Value With Healthcare Analytics. Retrieved from https://www.healthcatalyst.com/insights/key-performance-indicators-healthcare-analytics
2. Klauke, F. M. & Rumo, P. E. (2017). Key Performance Indicators for Nonprofit Organizations. Journal of Business Research, 70, 93-102.
3. Plummer, L. & Austin, J. (2019). Measuring What Matters: Developing and Implementing KPIs in Nonprofit Organizations. The Foundation Review, 11(1), 49-66.
4. Generous Solutions (2013). Setting Key Performance Indicators (KPIs) for Your Non-Profit Organization. Retrieved from https://www.generous-solutions.com/setting-key-performance-indicators-kpis-non-profit-organization/
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