Knowledge management Complete Self-Assessment

Knowledge management Complete Self-Assessment

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This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in Knowledge management assessment.

'The complete process from procuring the product to getting started and help from the vendor was very collaborative and positive. Ease of use is great and there is enough documentation available to troubleshoot issues. ' - Vice President in the Finance Industry

'Great collaboration with vendor and consistent guidance to make us successful' - Senior Manager in the Healthcare Industry

'Rich visualizations can be created by using The Art of Service's self assessment. The best thing is its ease of use. The Art of Service covers many different areas without any advanced setup and can visualize larger data sets. It simplifies data evaluation. Analytics pane helps to find more insights from the data. It is a relatively low cost solution when compared to other BI tools. ' - Senior Business Analyst in the Finance Industry

What Is The Knowledge management Self-Assessment?

The Knowledge management Self-Assessment's Purpose is:

  • To help our clients to reduce their effort in the Knowledge management work they do to get their problem solved
  • To help our clients in ensuring that their plans of action include every Knowledge management task and that every Knowledge management outcome is in place
  • To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring Knowledge management opportunity costs are low
  • To help our clients channel implementation direction instantly to deliver tailored Knowledge management advise with structured going-forward plans

All the tools you need to an in-depth Knowledge management Self-Assessment. Featuring 702 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Knowledge management improvements can be made.

What You Get:

The Knowledge management Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 702 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
  • Gives you a professional Dashboard to guide and perform a thorough Knowledge management Self-Assessment
  • Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
  • Is secure: Ensures offline data protection of your Self-Assessment results

The Knowledge management Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment


In using the Self-Assessment you will be better able to:

  • Diagnose Knowledge management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Knowledge management and process design strategies into practice according to best practice guidelines

Assess and define Knowledge management with this Knowledge management Self Assessment. Sample questions from the Complete, 702 Questions, Self-Assessment:

  • Recognize Question: What should the next improvement project be that is related to Knowledge management?
  • Define Question: How do we measure improved Knowledge management service perception, and satisfaction?
  • Measure Question: What other organizational variables, such as reward systems or communication systems, affect the performance of this Knowledge management process?
  • Analyze Question: What is our Knowledge management Strategy?
  • Improve Question: How is Knowledge Management Measured?
  • Control Question: Are accountability and ownership for Knowledge management clearly defined?
  • Sustain Question: So why does the people aspect of knowledge management tend to be such a challenge for most organizations?

Value [to you] of the Knowledge management Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal Knowledge management Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us - we are here to help.

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