Mastering Target Operating Model Implementation and Self-Assessment Techniques
This comprehensive course is designed to equip participants with the knowledge and skills necessary to implement and self-assess Target Operating Models (TOMs) effectively. Upon completion, participants will receive a certificate issued by The Art of Service, recognizing their expertise in TOM implementation and self-assessment.Course Overview The course is structured into 8 modules, covering a wide range of topics related to TOM implementation and self-assessment. The curriculum is designed to be interactive, engaging, and practical, with a focus on real-world applications.
Course Outline Module 1: Introduction to Target Operating Models
- Definition and purpose of Target Operating Models
- Benefits of implementing a TOM
- Key components of a TOM
- Best practices for TOM development
Module 2: Understanding Business Requirements
- Identifying business needs and objectives
- Analyzing stakeholder expectations
- Defining business outcomes and key performance indicators (KPIs)
- Developing a business case for TOM implementation
Module 3: Designing the Target Operating Model
- Defining the TOM framework
- Identifying operating model components
- Designing business processes and activities
- Developing organizational design and structure
Module 4: Implementing the Target Operating Model
- Developing an implementation plan
- Establishing a project governance structure
- Managing change and stakeholder engagement
- Implementing TOM components
Module 5: Self-Assessment Techniques
- Introduction to self-assessment
- Identifying assessment criteria and standards
- Conducting a gap analysis
- Developing a self-assessment plan
Module 6: Maturity Assessment and Roadmapping
- Understanding maturity models
- Conducting a maturity assessment
- Developing a roadmap for improvement
- Prioritizing initiatives and allocating resources
Module 7: Monitoring and Continuous Improvement
- Establishing a monitoring and review framework
- Tracking KPIs and performance metrics
- Identifying areas for improvement
- Implementing continuous improvement initiatives
Module 8: Sustaining the Target Operating Model
- Embedding the TOM into organizational culture
- Maintaining stakeholder engagement
- Continuously monitoring and improving the TOM
- Reviewing and updating the TOM as necessary
Course Features This course is designed to be: - Interactive: Engaging exercises and activities to reinforce learning
- Comprehensive: Covering all aspects of TOM implementation and self-assessment
- Personalized: Opportunities for feedback and guidance from expert instructors
- Up-to-date: Incorporating the latest best practices and industry trends
- Practical: Focusing on real-world applications and case studies
- Flexible: Self-paced learning with lifetime access to course materials
- User-friendly: Intuitive course navigation and mobile accessibility
- Community-driven: Opportunities for discussion and collaboration with peers
Certification Upon completion of the course, participants will receive a certificate issued by The Art of Service, recognizing their expertise in TOM implementation and self-assessment. This course provides lifetime access to course materials, allowing participants to review and refresh their knowledge as needed.,
Module 1: Introduction to Target Operating Models
- Definition and purpose of Target Operating Models
- Benefits of implementing a TOM
- Key components of a TOM
- Best practices for TOM development
Module 2: Understanding Business Requirements
- Identifying business needs and objectives
- Analyzing stakeholder expectations
- Defining business outcomes and key performance indicators (KPIs)
- Developing a business case for TOM implementation
Module 3: Designing the Target Operating Model
- Defining the TOM framework
- Identifying operating model components
- Designing business processes and activities
- Developing organizational design and structure
Module 4: Implementing the Target Operating Model
- Developing an implementation plan
- Establishing a project governance structure
- Managing change and stakeholder engagement
- Implementing TOM components
Module 5: Self-Assessment Techniques
- Introduction to self-assessment
- Identifying assessment criteria and standards
- Conducting a gap analysis
- Developing a self-assessment plan
Module 6: Maturity Assessment and Roadmapping
- Understanding maturity models
- Conducting a maturity assessment
- Developing a roadmap for improvement
- Prioritizing initiatives and allocating resources
Module 7: Monitoring and Continuous Improvement
- Establishing a monitoring and review framework
- Tracking KPIs and performance metrics
- Identifying areas for improvement
- Implementing continuous improvement initiatives
Module 8: Sustaining the Target Operating Model
- Embedding the TOM into organizational culture
- Maintaining stakeholder engagement
- Continuously monitoring and improving the TOM
- Reviewing and updating the TOM as necessary