This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in Quality Assurance assessment.

'The Art of Service self assessment' - the right tool for rapid end user adoption. Easy to learn. Every time I do an internal demo the audience is 'wowed'.' - Senior Manager, Quality Systems in the Manufacturing Industry

'The Art of Service was very helpful in guiding us through the self assessment process. We are now deploying audit dashboards to our management team on a regular basis with very positive feedback.' - Internal Audit Manager' - Data Analytics in the Miscellaneous Industry

'The assessments and the support and guides are helpful resources. I suspect many people, like me, would be able to ramp up faster with a The Art of Service Self-Assessment at our disposal.' - IT Program Manager in the Services Industry

What Is The Quality Assurance Self-Assessment?

The Quality Assurance Self-Assessment's Purpose is:

• To help our clients to reduce their effort in the Quality Assurance work they do to get their problem solved
• To help our clients in ensuring that their plans of action include every Quality Assurance task and that every Quality Assurance outcome is in place
• To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring Quality Assurance opportunity costs are low
• To help our clients channel implementation direction instantly to deliver tailored Quality Assurance advise with structured going-forward plans

All the tools you need to an in-depth Quality Assurance Self-Assessment. Featuring 715 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Quality Assurance improvements can be made.

What You Get:

The Quality Assurance Complete Self-Assessment Excel Dashboard

• Ensures you don't miss anything: 715 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
• Gives you a professional Dashboard to guide and perform a thorough Quality Assurance Self-Assessment
• Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
• Is secure: Ensures offline data protection of your Self-Assessment results
  

The Quality Assurance Complete Self Assessment eBook version of the book in print

• Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment

In using the Self-Assessment you will be better able to:

• Diagnose Quality Assurance projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
• Implement evidence-based best practice strategies aligned with overall goals
• Integrate recent advances in Quality Assurance and process design strategies into practice according to best practice guidelines

Assess and define Quality Assurance with this Quality Assurance Self Assessment. Sample questions from the Complete, 715 Questions, Self-Assessment:

• Recognize Question: Has the agency established unit(s) whose primary responsibility is internal audit, quality assurance, internal control or quality control?
• Define Question: How will variation in the actual durations of each activity be dealt with to ensure that the expected Quality Assurance results are met?
• Measure Question: What does Quality Assurance success mean to the stakeholders?
• Analyze Question: How does the Quality Assurance manager ensure against scope creep?
• Improve Question: How can you measure Quality Assurance in a systematic way?
• Control Question: What about Quality Assurance Analysis of results?
• Sustain Question: Has the agency established unit(s) whose primary responsibility is internal audit, quality assurance, internal control or quality control?

Value [to you] of the Quality Assurance Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal Quality Assurance Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us - we are here to help.