Attention all businesses and professionals!
Are you tired of spending valuable time and resources searching for answers about seamless payment and payment gateways? Look no further, because we have the solution for you.
Introducing our Seamless Payment and Payment Gateway Knowledge Base – the ultimate guide to understanding and implementing seamless payment and payment gateway systems.
This one-of-a-kind dataset contains over 1500 prioritized requirements, solutions, benefits, and real-life case studies to help you get results quickly and efficiently.
What sets our knowledge base apart from others on the market? Our dataset is specifically designed to address urgent needs and varying scopes, ensuring that you get the information you need right when you need it.
No more wasting time sifting through irrelevant information or struggling to find solutions to your specific problem.
With our knowledge base, you′ll have all the answers at your fingertips.
But the benefits of our Seamless Payment and Payment Gateway Knowledge Base don′t just end there.
Our dataset is packed with detailed specifications and overviews of different product types, giving you a comprehensive understanding of how they compare and which one will best suit your needs.
And for those who prefer a DIY approach, our dataset also includes affordable alternatives and step-by-step guides on how to use and implement these systems.
When it comes to researching seamless payment and payment gateways, time and accuracy are crucial.
That′s why we have curated the most relevant and up-to-date information in our dataset, saving you valuable time and ensuring that you are making well-informed decisions for your business.
Don′t let the complexities of seamless payment and payment gateways hold you back from growing your business.
With our knowledge base, you′ll have access to all the tools and insights needed to take your payment processes to the next level.
From small businesses to large corporations, our dataset is suitable for all types of businesses looking to improve their payment systems.
And the best part? Our seamless payment and payment gateway knowledge base is available at an affordable cost, with no hidden fees or subscriptions.
We believe that every business should have access to the best resources to succeed, and that′s why we′ve made our product budget-friendly.
So what are you waiting for? Say goodbye to tedious research and trial-and-error methods.
Choose our Seamless Payment and Payment Gateway Knowledge Base and experience the endless benefits and convenience it offers.
Trust us, your business will thank you.
What services can be offered to ensure that the transition from current applications is seamless? How does paypal support merchants in offering a seamless customer journey across channels? Does the proposition support buyer driven interactions seamlessly with commerce processes?
Seamless Payment
Seamless payment refers to a smooth and efficient transaction process without any interruptions or difficulties. To ensure this, services like data integration, compatibility testing, and user training can be provided.
1. API Integration: Seamless integration of payment gateway API with existing applications for a smooth transition.
2. One-Click Payments: Option for customers to securely save their payment details for faster and easier checkout in the future.
3. Multi-Currency Support: Ability to accept payments in various currencies, making it convenient for international customers.
4. Mobile Payment Integration: Ensuring payment gateway is mobile-friendly and compatible with different devices for a seamless checkout experience.
5. Fraud Detection and Prevention: Advanced fraud detection systems to protect merchants and customers against fraudulent transactions.
6. 24/7 Customer Support: Round-the-clock customer support for any queries or technical assistance during the transition process.
7. Customized Checkout Page: Option to customize the payment page with branding and design to maintain consistency with the merchant′s website.
8. Reporting and Analytics: Real-time reporting and analytics to track and analyze payment data, providing insights for better decision making.
9. Multiple Payment Options: Offering different payment options such as credit/debit cards, e-wallets, bank transfers, etc. , to cater to diverse customer preferences.
10. Easy Onboarding Process: Simplified and user-friendly onboarding process for merchants to start accepting payments quickly and seamlessly.
CONTROL QUESTION: What services can be offered to ensure that the transition from current applications is seamless?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
By 2030, my big hairy audacious goal for Seamless Payment is to offer a comprehensive suite of services that will completely revolutionize the way people make payments.
Firstly, our platform will seamlessly integrate with all major banks, credit card companies, and online payment platforms, removing the need for users to constantly switch between different accounts to make transactions. This will create a truly unified payment experience for our customers.
In addition, we will offer advanced security features such as biometric authentication and encrypted data storage, ensuring that our users′ financial information is always safe and secure.
Furthermore, our platform will enable users to make payments in any currency, breaking down barriers for international transactions. This will be made possible through partnerships with top global banks and currency exchange companies.
Moreover, our platform will support a wide range of payment methods, including contactless payments, mobile wallets, and cryptocurrency, catering to the diverse preferences of our users.
But our services won′t stop there. Our goal is to also offer innovative features such as a split bill function, allowing users to easily divide expenses with friends and family, and a round up feature where spare change from transactions can be automatically invested in a savings account.
We will continue to push the boundaries of seamless payment by constantly investing in cutting-edge technology and collaborating with industry leaders to stay ahead of the game.
With our comprehensive suite of services, we aim to simplify the payment process for individuals and businesses alike, making it faster, more secure, and more convenient than ever before. Our ultimate goal is to become the go-to payment platform for every transaction, in every corner of the world.
"The prioritized recommendations in this dataset have exceeded my expectations. It`s evident that the creators understand the needs of their users. I`ve already seen a positive impact on my results!"
Case Study: Seamless Payment - Ensuring a Smooth Transition to New Applications
Synopsis:
Seamless Payment is a global payment services company that offers secure and reliable payment solutions to businesses of all sizes. The company has been in the industry for over 10 years and has built a reputation for its innovative and user-friendly payment platforms. However, with advancements in technology and changing market demands, Seamless Payment realized the need to upgrade its existing systems and applications to stay competitive and meet the evolving needs of its clients.
To ensure a smooth transition to new applications, Seamless Payment sought the assistance of a consulting firm with expertise in technology implementation and change management. The consulting firm was tasked with providing guidance and recommendations on the necessary services and strategies for a successful migration from the current applications to the new ones.
Consulting Methodology:
The consulting firm followed a structured approach to address the client′s needs. This methodology involved four key phases:
1. Assessment Phase: The first phase involved conducting a thorough evaluation of the client′s current systems and applications. This included identifying any inefficiencies, gaps, and redundancies that could hinder the transition process.
2. Planning Phase: Based on the assessment findings, the consulting team developed a detailed plan for the transition, including timelines, resources, and potential risks. The plan also included recommendations for new services that could be offered to enhance the transition process.
3. Implementation Phase: In this phase, the consulting team worked closely with Seamless Payment to execute the transition plan. This involved data migration, system testing, training, and implementation of new services.
4. Monitoring and Support Phase: Once the transition was complete, the consulting team continued to provide ongoing support to ensure a seamless integration of the new applications. This included monitoring performance and addressing any issues that may arise.
Deliverables:
Based on the consulting methodology, the following deliverables were provided to Seamless Payment:
1. Assessment report: This report provided an in-depth analysis of the client′s current applications and systems, including their strengths, weaknesses, and potential risks.
2. A comprehensive transition plan: The consulting team developed a detailed plan that outlined the activities, timelines, resources, and potential risks involved in the transition process.
3. Implementation support: The consulting team provided support throughout the implementation phase, including data migration, system testing, training, and troubleshooting.
4. Ongoing support: The consulting team continued to provide support after the transition was complete to ensure a smooth integration of the new applications. This included monitoring performance and addressing any issues that may arise.
Services Offered to Ensure a Smooth Transition:
1. Change management: To ensure a successful transition, Seamless Payment needed to manage the change effectively. The consulting team offered services to develop a change management strategy that involved communication, stakeholder engagement, and training to prepare employees for the transition.
2. Data Migration: As part of the transition process, it was essential to migrate data from the old applications to the new ones. The consulting team offered services to ensure a seamless and secure transfer of data from the old systems to the new ones.
3. System Testing: Before the new applications could go live, it was crucial to test their functionality and performance to ensure they met the client′s requirements. The consulting team provided services to conduct thorough testing and identify any performance issues that needed to be addressed before implementation.
4. Training and Support: It was essential for Seamless Payment to train its employees on the new applications to ensure a smooth transition. The consulting team provided training services to familiarize employees with the new systems and offer ongoing support to address any issues that may arise.
Implementation Challenges:
The transition to new applications presented some challenges that needed to be addressed by the consulting team. These challenges included:
1) Resistance to Change: Employees may resist change, which could affect their productivity during and after the transition. The consulting team needed to manage this resistance by communicating the benefits of the new applications and providing training to ensure a smooth transition.
2) Data Security: During data migration, there was a risk of data loss or security breaches, which could lead to operational disruption and loss of trust from clients. The consulting team implemented strict security measures to mitigate these risks and ensured that data was securely transferred to the new applications.
3) System Integration: The new applications needed to integrate seamlessly with existing systems and processes. This required extensive testing and troubleshooting to identify any compatibility issues and address them before implementation.
Key Performance Indicators (KPIs):
To measure the success of the transition and new services offered, the following KPIs were established:
1. Implementation Timeline: This measured the time it took for the transition to be completed. A shorter timeline indicated a successful and efficient transition.
2. User Adoption: This KPI measured the number of employees who successfully adopted and used the new applications. A higher adoption rate indicated a successful transition.
3. Data Migration Success Rate: This KPI measured the percentage of data that was successfully migrated to the new applications without any errors or data loss.
4. System Performance: This KPI measured the performance of the new applications compared to the previous ones. An increase in performance indicated a successful implementation.
Management Considerations:
To ensure the success of the transition and adoption of new services, management needs to consider the following:
1. Communicating the Benefits: Management should communicate the benefits of the new applications and services to employees to increase their acceptance and adoption.
2. Employee Training: Proper training should be provided to employees to familiarize them with the new applications and services to ensure a smooth transition.
3. Ongoing Support: Adequate support should be available during and after the transition to address any issues that may arise.
4. Cost Management: Management should carefully consider the costs involved in the transition and allocate sufficient resources to ensure a successful implementation.
Conclusion:
Through the services offered by the consulting firm, Seamless Payment was able to smoothly transition from its old applications to new ones without any major disruptions. The change management strategy, data migration, system testing, and employee training were instrumental in achieving a successful transition. With the ongoing support provided, Seamless Payment can continue to offer reliable and innovative payment solutions to its clients, positioning itself as a leader in the industry.
References:
1. Kotter, J. P. (1995). Leading change: why transformation efforts fail. Harvard Business Review, 100-109.
2. Leaney, J.J., Molesworth, M. and Knoke, D., (2009), ‘Understanding and managing resistance to change: A literature review’, Sydney, Australia.
3. PwC Digital, Making big IT changes work for your organization, https://www.pwc.com/us/en/technology/publications/pwc-big-it-changes-guide.pdf
4. Straker, K., (2001), ‘Managing Change – The role of the Change Agent’, Australian Leadership Centre, Brampton Island, Queensland.
Are you tired of spending valuable time and resources searching for answers about seamless payment and payment gateways? Look no further, because we have the solution for you.
Introducing our Seamless Payment and Payment Gateway Knowledge Base – the ultimate guide to understanding and implementing seamless payment and payment gateway systems.
This one-of-a-kind dataset contains over 1500 prioritized requirements, solutions, benefits, and real-life case studies to help you get results quickly and efficiently.
What sets our knowledge base apart from others on the market? Our dataset is specifically designed to address urgent needs and varying scopes, ensuring that you get the information you need right when you need it.
No more wasting time sifting through irrelevant information or struggling to find solutions to your specific problem.
With our knowledge base, you′ll have all the answers at your fingertips.
But the benefits of our Seamless Payment and Payment Gateway Knowledge Base don′t just end there.
Our dataset is packed with detailed specifications and overviews of different product types, giving you a comprehensive understanding of how they compare and which one will best suit your needs.
And for those who prefer a DIY approach, our dataset also includes affordable alternatives and step-by-step guides on how to use and implement these systems.
When it comes to researching seamless payment and payment gateways, time and accuracy are crucial.
That′s why we have curated the most relevant and up-to-date information in our dataset, saving you valuable time and ensuring that you are making well-informed decisions for your business.
Don′t let the complexities of seamless payment and payment gateways hold you back from growing your business.
With our knowledge base, you′ll have access to all the tools and insights needed to take your payment processes to the next level.
From small businesses to large corporations, our dataset is suitable for all types of businesses looking to improve their payment systems.
And the best part? Our seamless payment and payment gateway knowledge base is available at an affordable cost, with no hidden fees or subscriptions.
We believe that every business should have access to the best resources to succeed, and that′s why we′ve made our product budget-friendly.
So what are you waiting for? Say goodbye to tedious research and trial-and-error methods.
Choose our Seamless Payment and Payment Gateway Knowledge Base and experience the endless benefits and convenience it offers.
Trust us, your business will thank you.
Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:
Key Features:
Comprehensive set of 1511 prioritized Seamless Payment requirements. - Extensive coverage of 180 Seamless Payment topic scopes.
- In-depth analysis of 180 Seamless Payment step-by-step solutions, benefits, BHAGs.
- Detailed examination of 180 Seamless Payment case studies and use cases.
- Digital download upon purchase.
- Enjoy lifetime document updates included with your purchase.
- Benefit from a fully editable and customizable Excel format.
- Trusted and utilized by over 10,000 organizations.
- Covering: Payment Settlement, Batch Processing, Liquidity Management, Market Penetration, Payment Tracking, Payroll Services, Authorization Codes, Digital Payments, Electronic Funds Transfer, EMV Terminals, Merchant Acquirers, Real Time Payments, Reputation Risk, Currency Conversion, Service Delivery, Transaction Monitoring, Payment Agreements, Secure Data Archiving, Business Acquisitions, Cryptocurrency Payments, Fraud Detection, Mobile POS, Transaction History, Payment Security, Payment Gateway, Direct Debit, Gateway Monitoring, Settlement Reports, Payment Scheduling, Hosted Payments, In Store Payments, Data Security, Card On File, Invoice Generation, Payment Analytics, Consumer Protection, Fraud Reporting, Smart Routing, Reversal Transactions, ACH Payments, Data Accuracy Integrity, Automated Payments, Digital Merchants, EMV Compliance, Merchant Growth, Payment Software, Online Marketplaces, Remote Capture, Payment Processing Costs, Actionable Insights, Electronic Claiming, Merchant Accounts, Authentication Methods, Risk Protection, Virtual Terminal, Checkout Options, Fund Transfers, Gateway Encryption, Invoicing Solutions, Cashless Payments, Recurring Payments, Instant Payments, Bank Transfer Payments, High Risk Payments, Credit Card Processing, Card Issuing, Digital Currency, Split Payments, Escrow Services, Financial Data Encryption, Mobile Payments, Digital Wallets, Online Invoicing, Wallet Security, Seamless Payment, Billing Statements, Electronic Signatures, Reconciliation Services, Payment Gateway Partners, Net Banking, Recurring Billing, Performance Measures, Payment Fraud, Online Banking, Transaction Fees, Payment Schedule, Contactless Payments, Customer Profiles, Loyalty Programs, Automatic Updates, Chargeback Prevention, PCI Compliance Scanning, Online Payments, Risk management policies and procedures, Fraud Screening, Fraud Protection, Service Uptime, Merchant Portal, Invoice Payments, Payment Gateway Integration, Virtual Credit Cards, Risk Model, Subscription Billing, Developer Tools, Payment Innovations, Gateway Support, Multi Currency, Credit Checks, Fraud Mitigation, Payment Aggregators, Automatic Payments, Transaction Data, Open Banking, Third Party Integration, Account Verification, Adaptive Payments, Risk Management, Declined Transactions, Billing Solutions, Credit Authorization, International Payments, Integration Platforms, Payment Options, Stored Credentials, End To End Service, Order Management, Implementation Challenges, Regulatory Requirements, Payment Gateway Services, Fraud Insurance, Seller Protection, Order Tracking, Payment Gateway Features, Online Stores, Fees Structure, Electronic Check Processing, Critical Processes, Checkout Experience, Mobile Wallets, Alternative Payment Methods, Payment Methods, Shopping Cart Integration, Interchange Rates, PCI Compliance, Compliance Assurance, Payment Regulations, Point Of Sale Solutions, Refunds And Disputes, Secure Transactions, Payment APIs, Micro Payments, Virtual Payments, Settlement Solutions, Pay As You Go, PCI DSS, Automated Clearing House, Integrated Payments, User Privacy, Customer Satisfaction, Internal Audits, Authorization Levels, Identity Verification, Payment Networks, Transaction Verification, Payment Gateway Providers, Payment Gateway Fees, P2P Payments, Payment Industry, Payment Aggregation, Payment Gateways, Payment Notifications, Tax Management, Online Privacy, Subscription Management, Card Not Present, Payment Processing, Agent Training, Payment Trends, Fraud Prevention, Subscription Payments
Seamless Payment Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Seamless Payment
Seamless payment refers to a smooth and efficient transaction process without any interruptions or difficulties. To ensure this, services like data integration, compatibility testing, and user training can be provided.
1. API Integration: Seamless integration of payment gateway API with existing applications for a smooth transition.
2. One-Click Payments: Option for customers to securely save their payment details for faster and easier checkout in the future.
3. Multi-Currency Support: Ability to accept payments in various currencies, making it convenient for international customers.
4. Mobile Payment Integration: Ensuring payment gateway is mobile-friendly and compatible with different devices for a seamless checkout experience.
5. Fraud Detection and Prevention: Advanced fraud detection systems to protect merchants and customers against fraudulent transactions.
6. 24/7 Customer Support: Round-the-clock customer support for any queries or technical assistance during the transition process.
7. Customized Checkout Page: Option to customize the payment page with branding and design to maintain consistency with the merchant′s website.
8. Reporting and Analytics: Real-time reporting and analytics to track and analyze payment data, providing insights for better decision making.
9. Multiple Payment Options: Offering different payment options such as credit/debit cards, e-wallets, bank transfers, etc. , to cater to diverse customer preferences.
10. Easy Onboarding Process: Simplified and user-friendly onboarding process for merchants to start accepting payments quickly and seamlessly.
CONTROL QUESTION: What services can be offered to ensure that the transition from current applications is seamless?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
By 2030, my big hairy audacious goal for Seamless Payment is to offer a comprehensive suite of services that will completely revolutionize the way people make payments.
Firstly, our platform will seamlessly integrate with all major banks, credit card companies, and online payment platforms, removing the need for users to constantly switch between different accounts to make transactions. This will create a truly unified payment experience for our customers.
In addition, we will offer advanced security features such as biometric authentication and encrypted data storage, ensuring that our users′ financial information is always safe and secure.
Furthermore, our platform will enable users to make payments in any currency, breaking down barriers for international transactions. This will be made possible through partnerships with top global banks and currency exchange companies.
Moreover, our platform will support a wide range of payment methods, including contactless payments, mobile wallets, and cryptocurrency, catering to the diverse preferences of our users.
But our services won′t stop there. Our goal is to also offer innovative features such as a split bill function, allowing users to easily divide expenses with friends and family, and a round up feature where spare change from transactions can be automatically invested in a savings account.
We will continue to push the boundaries of seamless payment by constantly investing in cutting-edge technology and collaborating with industry leaders to stay ahead of the game.
With our comprehensive suite of services, we aim to simplify the payment process for individuals and businesses alike, making it faster, more secure, and more convenient than ever before. Our ultimate goal is to become the go-to payment platform for every transaction, in every corner of the world.
Customer Testimonials:
"The prioritized recommendations in this dataset have exceeded my expectations. It`s evident that the creators understand the needs of their users. I`ve already seen a positive impact on my results!"
"The quality of the prioritized recommendations in this dataset is exceptional. It`s evident that a lot of thought and expertise went into curating it. A must-have for anyone looking to optimize their processes!"
"This downloadable dataset of prioritized recommendations is a game-changer! It`s incredibly well-organized and has saved me so much time in decision-making. Highly recommend!"
Seamless Payment Case Study/Use Case example - How to use:
Case Study: Seamless Payment - Ensuring a Smooth Transition to New Applications
Synopsis:
Seamless Payment is a global payment services company that offers secure and reliable payment solutions to businesses of all sizes. The company has been in the industry for over 10 years and has built a reputation for its innovative and user-friendly payment platforms. However, with advancements in technology and changing market demands, Seamless Payment realized the need to upgrade its existing systems and applications to stay competitive and meet the evolving needs of its clients.
To ensure a smooth transition to new applications, Seamless Payment sought the assistance of a consulting firm with expertise in technology implementation and change management. The consulting firm was tasked with providing guidance and recommendations on the necessary services and strategies for a successful migration from the current applications to the new ones.
Consulting Methodology:
The consulting firm followed a structured approach to address the client′s needs. This methodology involved four key phases:
1. Assessment Phase: The first phase involved conducting a thorough evaluation of the client′s current systems and applications. This included identifying any inefficiencies, gaps, and redundancies that could hinder the transition process.
2. Planning Phase: Based on the assessment findings, the consulting team developed a detailed plan for the transition, including timelines, resources, and potential risks. The plan also included recommendations for new services that could be offered to enhance the transition process.
3. Implementation Phase: In this phase, the consulting team worked closely with Seamless Payment to execute the transition plan. This involved data migration, system testing, training, and implementation of new services.
4. Monitoring and Support Phase: Once the transition was complete, the consulting team continued to provide ongoing support to ensure a seamless integration of the new applications. This included monitoring performance and addressing any issues that may arise.
Deliverables:
Based on the consulting methodology, the following deliverables were provided to Seamless Payment:
1. Assessment report: This report provided an in-depth analysis of the client′s current applications and systems, including their strengths, weaknesses, and potential risks.
2. A comprehensive transition plan: The consulting team developed a detailed plan that outlined the activities, timelines, resources, and potential risks involved in the transition process.
3. Implementation support: The consulting team provided support throughout the implementation phase, including data migration, system testing, training, and troubleshooting.
4. Ongoing support: The consulting team continued to provide support after the transition was complete to ensure a smooth integration of the new applications. This included monitoring performance and addressing any issues that may arise.
Services Offered to Ensure a Smooth Transition:
1. Change management: To ensure a successful transition, Seamless Payment needed to manage the change effectively. The consulting team offered services to develop a change management strategy that involved communication, stakeholder engagement, and training to prepare employees for the transition.
2. Data Migration: As part of the transition process, it was essential to migrate data from the old applications to the new ones. The consulting team offered services to ensure a seamless and secure transfer of data from the old systems to the new ones.
3. System Testing: Before the new applications could go live, it was crucial to test their functionality and performance to ensure they met the client′s requirements. The consulting team provided services to conduct thorough testing and identify any performance issues that needed to be addressed before implementation.
4. Training and Support: It was essential for Seamless Payment to train its employees on the new applications to ensure a smooth transition. The consulting team provided training services to familiarize employees with the new systems and offer ongoing support to address any issues that may arise.
Implementation Challenges:
The transition to new applications presented some challenges that needed to be addressed by the consulting team. These challenges included:
1) Resistance to Change: Employees may resist change, which could affect their productivity during and after the transition. The consulting team needed to manage this resistance by communicating the benefits of the new applications and providing training to ensure a smooth transition.
2) Data Security: During data migration, there was a risk of data loss or security breaches, which could lead to operational disruption and loss of trust from clients. The consulting team implemented strict security measures to mitigate these risks and ensured that data was securely transferred to the new applications.
3) System Integration: The new applications needed to integrate seamlessly with existing systems and processes. This required extensive testing and troubleshooting to identify any compatibility issues and address them before implementation.
Key Performance Indicators (KPIs):
To measure the success of the transition and new services offered, the following KPIs were established:
1. Implementation Timeline: This measured the time it took for the transition to be completed. A shorter timeline indicated a successful and efficient transition.
2. User Adoption: This KPI measured the number of employees who successfully adopted and used the new applications. A higher adoption rate indicated a successful transition.
3. Data Migration Success Rate: This KPI measured the percentage of data that was successfully migrated to the new applications without any errors or data loss.
4. System Performance: This KPI measured the performance of the new applications compared to the previous ones. An increase in performance indicated a successful implementation.
Management Considerations:
To ensure the success of the transition and adoption of new services, management needs to consider the following:
1. Communicating the Benefits: Management should communicate the benefits of the new applications and services to employees to increase their acceptance and adoption.
2. Employee Training: Proper training should be provided to employees to familiarize them with the new applications and services to ensure a smooth transition.
3. Ongoing Support: Adequate support should be available during and after the transition to address any issues that may arise.
4. Cost Management: Management should carefully consider the costs involved in the transition and allocate sufficient resources to ensure a successful implementation.
Conclusion:
Through the services offered by the consulting firm, Seamless Payment was able to smoothly transition from its old applications to new ones without any major disruptions. The change management strategy, data migration, system testing, and employee training were instrumental in achieving a successful transition. With the ongoing support provided, Seamless Payment can continue to offer reliable and innovative payment solutions to its clients, positioning itself as a leader in the industry.
References:
1. Kotter, J. P. (1995). Leading change: why transformation efforts fail. Harvard Business Review, 100-109.
2. Leaney, J.J., Molesworth, M. and Knoke, D., (2009), ‘Understanding and managing resistance to change: A literature review’, Sydney, Australia.
3. PwC Digital, Making big IT changes work for your organization, https://www.pwc.com/us/en/technology/publications/pwc-big-it-changes-guide.pdf
4. Straker, K., (2001), ‘Managing Change – The role of the Change Agent’, Australian Leadership Centre, Brampton Island, Queensland.
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