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Mystery Student - Customer Service Principles [Help desk Analyst online training](Post)
This is the start of my formal training to becoming a Help Desk Technician. The first few topics of the module is fairly easy to understand, as it mostly deals with topics that address one's common se
The History and General Issues of ISOIEC 27000(Post)The History and General Issues of ISOIEC 27000The ISO/IEC 27000 is a family of standards that were established in the year of 2005. It is the ISMS (Information Security Management System) standard, wh
how to get everything done and still have time to sleep(Post)These days it almost seems like a badge of honour when someone exclaims "oh, I'm sooo busy, I hardly have time to sleep!" (for the record, it's not.. it merely shows that you employ poor time managem
Game design and mechanics vs. Gamification(Post)Game design and mechanics vs. GamificationWhy many professional game design companies loathe gamification (and why they shouldn't)Let's pretend for a second that you are a member of a big game develop
What Are The Benefits Of Using The Standard ISO/IEC 27000?(Post)ISO/IEC 27000 Toolkitstore.theartofservice.com/iso-iec-27000-toolkit.htmlThe aim of The Art of Service's ISO/IEC 27000 Toolkit and the standard itself is to deliver a model for establishing, implement
Mobile Internet Devices and Secure Guest Access (SGA & MID)(Post)Mobile Internet Devices and Secure Guest Access (SGA & MID)The emergence of Mobile Internet Devices (MID) has generated a lot of interest in the consumer market. They are essentially devices that fus
SOA Testing Needed to Retain Performance and Reliability Standards(Post)SOA Testing Needed to Retain Performance & Reliability StandardsA look at some of the problems surrounding performance testing in SOAWhile it may be impossible to get everyone one the same page concer
Why NOT to use MongoDB(Post)This article is the second in a 2-part blog series about MongoDBPart 1: How to use MongoDBPart 2: [you are here] Why NOT to use MongoDB How did you feel about the first article?....Did you agree wit
Info (Data) -Centric SOA and how it differs from task-oriented (process) SOA(Post)Info (Data) -Centric SOA How it differs from task-oriented (process) SOAMore and more businesses across world markets are starting to get hip to the benefits offered by SOA (service oriented architect
How to use MongoDB(Post)This article is the first in a 2-part blog series about MongoDBPart 1: [you are here] How to use MongoDBPart 2: Why NOT to use MongoDB Since 2009 there is a new kid on the Database block: MongoDB[capt
Help(Page) Who Controls the Marriage Between IT Change and Configuration?(Post)Most people will recognize the value of change management and configuration management in supporting IT service delivery; however, these same people may not recognize the deep connection these process