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What are the five main components of the ISO/IEC 20000 Standard?(Post)
When you look at the ISO/IEC 20000 standard, you can see that it is split up in a number of modules:Service Delivery ProcessesControl ProcessesRelease ProcessesResolution ProcessesRelationship Process
Who Controls the Marriage Between IT Change and Configuration?(Post)Most people will recognize the value of change management and configuration management in supporting IT service delivery; however, these same people may not recognize the deep connection these process
Cloud-Enabled BPM Platforms(Post)Cloud-Enabled BPM PlatformsOne of the most exciting features of cloud computing for businesses is the ability of some cloud services to execute business process management functions. These may includ
ISO/IEC 27001: how to utilize you will be more creative and capable of thinking about ISO/IEC 27001 in a completely new way(Post)About ISO/IEC 27001: Advantages the ISO/IEC 27001 toolkit has for you with this ISO/IEC 27001 specific Use Case:Meet Julian Roberts, Chief Technical Solutions Manager in C
What is the content of ISO/IEC 20000 part 3:2009?(Post)Service providers who wish to implement an Service Management System (SMS) that is based on ISO/IEC 20000-1 are required to define the scope of their SMS.Most service providers are generally dependent
Why would you invest in your Cloud Computing Education?(Post)Let's check out what some of our students have to say in answer to the question why you would invest in your Cloud Computing Education:_____________________________________I started that thread with t
We are hiring!(Post)We are looking for:National Business Development Manager for IT Training and Certification Sales - First Year OTE $100KAbout the JobThe CompanyEstablished in global e-Learning for over 12 years The Ar
Cloud Computing for the Enterprise(Post)Cloud Computing for the EnterpriseHow individual cloud computing services are being independently implemented by companies in a variety of waysIt is common (in today's world of cloud computing) to fin
What is ISO/IEC 20000?(Post)ISO/IEC 20000 is the global formal standard for Service Management in the IT industry. The ISO/IEC 20000 standard offers the minimum requirements around best practices in IT Service Management. Comply
Application Framework: how to specialize Application Framework In the past year(Post)About Application Framework: Advantages the Application Framework toolkit has for you with this Application Framework specific Use Case:Meet John Arora, Network Engineer i
Applications Analyst: how to compose what do we stand for with Applications Analyst--and what are we against(Post)About Applications Analyst: Benefits the Applications Analyst toolkit has for you with this Applications Analyst specific Use Case:Meet Bruce Garcia, Systems Manager in Co
Various types of Hybrid Cloud Computing(Post)Hybrid Cloud ComputingWhat defines the various types of Hybrid CloudsOne of the newest concepts in cloud computing (and one that is sure to provide many individuals / companies with a way of transitio