Service Catalog Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

Service Catalog Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

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Service Catalog Toolkit
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"We always talk about how lucky we are to have found our place in the sun, so what did I do? I have 6 years of hands-on experience with Service Catalog and Knowledge Management. I have strong experience with AWS services, including ELB (ALB, NLB), VPC, Systems Manager, CloudWatch, IAM, S3, Experience with Metrics and Reporting, ServiceNow, ITSM, CMDB and I have ITIL and PMP Certifications. I help our organization to maintain a thorough understanding of the Service Catalog, technology, and process environment including applicable policies, governance and compliance. What we're building now is automation and self service capabilities through the use of a Service Catalog and I play a key role in maturing our ServiceNow platform. It's a lot, and a lack of clarity could be frustrating."

Save time, empower your teams and effectively upgrade your processes with access to this practical Service Catalog Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Catalog related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Catalog specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Catalog Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 924 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Catalog improvements can be made.

Examples; 10 of the 924 standard requirements:

  1. How can you quantify the benefits of inventory pooling in reducing average partners inventory level while improving service level so that partners are encouraged to participate?

  2. If a customer complains that service levels are below those agreed in the SLA, apparently due to a number of related hardware incidents, who is responsible for ensuring the cause is investigated?

  3. If operations management have been asked by a customer to carry out a non-standard activity, that will cause them to miss an agreed service level target. how should they respond?

  4. If SLAs are already negotiated and reference the catalog for documentation of the service levels, how do you change service level in the catalog without renegotiating the SLA?

  5. IT organizations are often challenged to reduce their overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

  6. Service Delivery: Are the security controls, service definitions and delivery levels included in the 3rd party delivery agreement implemented, operated and maintained by the 3rd party?

  7. Service level agreement - assess each vendor for the level of future service and support that others offer. What does it cost for the level of service that you require?

  8. Service Level Requirements: What service level requirements should the infrastructure support, such as service response time, throughput, and availability, and how is it required to scale over time?

  9. What is the governance model that will addresses investment priorities, funding mechanisms, portfolio effectiveness, service levels for share services, and adherence/compliance actions?

  10. What percentage of user PCs and servers are included in a centralized software inventory/CMDB (configuration management database); which is populated by a software tracking tool?

 

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Catalog book in PDF containing 924 requirements, which criteria correspond to the criteria in...

Your Service Catalog self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Catalog Self-Assessment and Scorecard you will develop a clear picture of which Service Catalog areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Catalog Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Catalog projects with the 62 implementation resources:

  • 62 step-by-step Service Catalog Project Management Form Templates covering over 1500 Service Catalog project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Activity Duration Estimates: What type of activity sequencing method is required for these activities?

  2. Project Management Plan: Does the implementation plan have an appropriate division of responsibilities?

  3. Requirements Management Plan: Is there formal agreement on who has authority to approve a change in requirements?

  4. Initiating Process Group: What areas does the group agree are the biggest success on the Service Catalog project?

  5. Risk Register: What are you going to do to limit the Service Catalog projects risk exposure due to the identified risks?

  6. Scope Management Plan: Does the detailed Service Catalog project plan identify individual responsibilities for the next 4Ð6 weeks?

  7. Requirements Traceability Matrix: What percentage of Service Catalog projects are producing traceability matrices between requirements and other work products?

  8. Probability and Impact Matrix: Do you have specific methods that you use for each phase of the process?

  9. Project Portfolio management: What are the four types of portfolios a PMO must focus on?

  10. Procurement Audit: Are employees with cash disbursement responsibilities required to take their scheduled vacations?

 
Step-by-step and complete Service Catalog Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service Catalog project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Service Catalog project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service Catalog project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service Catalog project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Catalog project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Catalog project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service Catalog project with this in-depth Service Catalog Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Catalog projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Catalog and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Catalog investments work better.

This Service Catalog All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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