Drive ServicE Discovery: plan the work schedule, determination of appropriate manpower levels, materials/quantities (and quality thereof), and equipment requirements.

More Uses of the ServicE Discovery Toolkit:


• Confirm your business provides Technical Management of an IT operation, ensuring that agreed Service Levels are met, and all relevant procedures are meet.
  
  

• Ensure your corporation complies; fastidious note taker, facilitate meetings and effectively communicate project expectations to team members.
  
  

• Formulate ServicE Discovery: work closely with other members of service operations team, Service Design and Service Transition personnel and other it technical and applications staff.
  
  

• Lead team Problem Solving efforts and offer ideas to solve client issues Improve Customer Service operations and develop cost effective Supply Chain acquisition solutions.
  
  

• Identify ServicE Discovery: work directly with service operations, product, and vendor teams to resolve, prevent, and eliminate customer technology issues.
  
  

• Steer ServicE Discovery: Service Management as it relates to cloud/hosting (ITSM, ITIL, service now).
  
  

• Lead ServicE Discovery: customer solution centers are made up of teams that provide remote (offsite) service; customer access, pre sales, post sales, and Service Delivery.
  
  

• Drive ServicE Discovery: order, configure and provision end user hardware and enterprise software and solutions (for new hires and existing staff).
  
  

• Initiate ServicE Discovery: work closely with other IT areas (IT operations, PMO, applications, Data Analytics, and training) to implement new technology in accordance with Change Management Best Practices.
  
  

• Ensure Master Data queries in relation to customer, vendor, pricing, inclusion and material data are actioned effectively and efficiently in accordance with the Standard Operating Procedures (SOP) and defined Service Level Agreements.
  
  

• Secure that your corporation calls per day, addresses contacted, records retrieved, etc.
  
  

• Warrant that your group identifies Continuous Improvement opportunities in productivity, Process Improvement, and Cycle Time with all sales and services activities.
  
  

• Supervise ServicE Discovery: service operations during Service Delivery with regards to customer communication, proactive troubleshooting.
  
  

• Steer ServicE Discovery: work closely with and provides guidance/direction to the Managed Security Service and Security Operations Center.
  
  

• Ensure your planning complies; sales, referral, and service skills to effectively sell your organizations products and make qualified referrals to organization partners.
  
  

• Ensure your organization strives to automate proactive monitoring and to orchestrate administration steps to improve Service Levels and reduce service unit cost.
  
  

• Ensure service performance of the portfolio through defined metrics and KPIs.
  
  

• Ensure you extend existing automation framework to work with new services and write end to end automation for user scenarios (UI and service layer).
  
  

• Manage work with Account Management team to develop an effective and seamless handoff process from sales to ensure a successful campaign launch.
  
  

• Ensure your organization covers the whole development cycle and offers a choice of Service Levels, from technology consulting to full blown project outsourcing.
  
  

• Facilitate the review of third party SOC Reports and partner with your Technology Teams to ensure relevant third party Service Providers are aligned with control requirements.
  
  

• Manage the budget and ensures systems are in place to track expenses, oversee budgeting process with Client Service Managers.
  
  

• Provide innovative advice upon forthcoming product developments or services that could lead to new sales and/or to service optimizations.
  
  

• Collaborate and consult with Application Support teams to fully understand database requirements, issues, and concerns and to maintain database operations according to Service Level Agreements.
  
  

• Initiate ServicE Discovery: participation in contract and account governance by establishing key business and professional relationships with appropriate delivery organizations to facilitate effective Service Delivery.
  
  

• Secure that your design demonstrates winning social Customer Service techniques as empathy, patience, advocacy and Conflict Resolution.
  
  

• Be certain that your operation complies; operations specialization assesses current organization or department needs and assigns personnel to resolve each issue.
  
  

• Ensure you command; lead Application Integration efforts into clients SSO, federation, web Access management, and directory service environments.
  
  

• Keep the deployment team up to date on architectural changes.
  
  

• Lead a culture of accountability through clear expectations and Performance Management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
  
  

• Standardize ServicE Discovery: for RFPs, analysis projects, and custom configuration, you need to work closely with the central resource to help you configure environments correctly.
  
  

• Govern ServicE Discovery: proactively motivate and develops direct and indirect reports; evaluates the team on a consistent basis to ensure objectives are met, expected results are achieved, and necessary Corrective Action is taken quickly.
  
  


Save time, empower your teams and effectively upgrade your processes with access to this practical ServicE Discovery Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any ServicE Discovery related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated ServicE Discovery specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the ServicE Discovery Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which ServicE Discovery improvements can be made.

Examples; 10 of the 999 standard requirements:


1. Is there a work around that you can use?
   
   

2. What are your primary costs, revenues, assets?
   
   

3. Which information does the ServicE Discovery Business Case need to include?
   
   

4. How do you catch ServicE Discovery definition inconsistencies?
   
   

5. Has implementation been effective in reaching specified objectives so far?
   
   

6. Do you have the authority to produce the output?
   
   

7. What were the criteria for evaluating a ServicE Discovery pilot?
   
   

8. What activities does the governance board need to consider?
   
   

9. In the case of a ServicE Discovery project, the criteria for the audit derive from implementation objectives, an audit of a ServicE Discovery project involves assessing whether the recommendations outlined for implementation have been met, can you track that any ServicE Discovery project is implemented as planned, and is it working?
   
   

10. Where is training needed?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the ServicE Discovery book in PDF containing 994 requirements, which criteria correspond to the criteria in...


Your ServicE Discovery self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the ServicE Discovery Self-Assessment and Scorecard you will develop a clear picture of which ServicE Discovery areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough ServicE Discovery Self-Assessment

• Is secure: Ensures offline Data Protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ServicE Discovery projects with the 62 implementation resources:


• 62 step-by-step ServicE Discovery Project Management Form Templates covering over 1500 ServicE Discovery project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?
   
   

2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?
   
   

3. Project Scope Statement: Will all ServicE Discovery project issues be unconditionally tracked through the Issue Resolution process?
   
   

4. Closing Process Group: Did the ServicE Discovery Project Team have enough people to execute the ServicE Discovery project plan?
   
   

5. Source Selection Criteria: What are the guidelines regarding award without considerations?
   
   

6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed ServicE Discovery project plan (variances)?
   
   

7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?
   
   

8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?
   
   

9. Procurement Audit: Was a formal review of tenders received undertaken?
   
   

10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?


 
Step-by-step and complete ServicE Discovery Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 ServicE Discovery project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 ServicE Discovery Project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 ServicE Discovery project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 ServicE Discovery project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 ServicE Discovery project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 ServicE Discovery project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any ServicE Discovery project with this in-depth ServicE Discovery Toolkit.

In using the Toolkit you will be better able to:


• Diagnose ServicE Discovery projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based Best Practice strategies aligned with overall goals

• Integrate recent advances in ServicE Discovery and put Process Design strategies into practice according to Best Practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ServicE Discovery investments work better.

This ServicE Discovery All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.