Description

Know if your IT service providers are delivering the optimum service

What do you expect to change in your organization after SIaM would have been implemented?

Have service integration activities been successful from your point of view?

Does the service meet your organizations business requirements?

How do you transition to the new model without degrading live service and project delivery?

What can out do to ensure a successful transition of desktop support services into the SIaM model?

...Find the answers to these, and more, questions with this Service Integration and Management Toolkit:

Know if your IT service providers are delivering the optimum service possible.
Stop finger pointing between your Service Providers.
Improve your organizations service culture.
Improve control of your supplier base and/or insource service integration.
Adapt your sourcing model to new development models and cloud.
Know when your new services have been activated.
Transition to the new model without degrading live service and project delivery.
Be more proactive with your business users versus in constant reaction mode.
Streamline the process of approval and funding for your work.

HOW THIS TOOLKIT WORKS:

Save time, empower your teams and effectively upgrade your processes with access to this practical Service Integration and Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Integration and Management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Integration and Management specific requirements:

STEP 1: Get your bearings

Start with...

The latest quick edition of the Service Integration and Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 995 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Integration and Management improvements can be made.

Examples; 10 of the 995 standard requirements:

What are the experience priorities for your existing and new clients, and customers, and your existing and new people, and partners?
How would you rate the management information available to the business in areas in terms of completeness, accuracy and timeliness?
How are activities and management decisions on lands outside the plan area affecting the ability to provide key ecosystem services?
What elements, disciplines and processes Service Integration consists of and what are the latest best practices?
Do you ensure that your management information provides holistic insight to the board and other decision makers?
Which is the earliest stage of the SIaM roadmap to be affected by the challenge of building the business case?
Does the vendor have any flexibility with the roles and when the individuals need to be at the client site?
Why does marketing have to be a concern of all your organizations of your organization in service contexts?
Have you achieved the right balance between IT oversight and business enablement for utilization of cloud?
What involvement is required from your organizations IT department to set up your integration processes?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

The workbook is the latest in-depth complete edition of the Service Integration and Management book in PDF containing 995 requirements, which criteria correspond to the criteria in...

Your Service Integration and Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

The Self-Assessment Excel Dashboard; with the Service Integration and Management Self-Assessment and Scorecard you will develop a clear picture of which Service Integration and Management areas need attention, which requirements you should focus on and who will be responsible for them:

Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
Gives you a professional Dashboard to guide and perform a thorough Service Integration and Management Self-Assessment
Is secure: Ensures offline data protection of your Self-Assessment results
Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Integration and Management projects with the 62 implementation resources:

62 step-by-step Service Integration and Management Project Management Form Templates covering over 1500 Service Integration and Management project requirements and success criteria:

Examples; 10 of the check box criteria:

Responsibility Assignment Matrix: If a role has only Signing-off, or only Communicating responsibility and has no Performing, Accountable, or Monitoring responsibility, is it necessary?
Network Diagram: Are the gantt chart and/or network diagram updated periodically and used to assess the overall Service Integration and Management project timetable?
Activity Cost Estimates: Which contract type places the most risk on the seller?
Procurement Audit: Are information technology resources (e-procurement) used to reduce costs?
Scope Management Plan: What are the risks that could significantly affect the schedule of the Service Integration and Management project?
Procurement Audit: Does the department evaluate and benchmark the performance of the procurement function/ unit against other comparable procurement functions/units?
WBS Dictionary: Are budgets or values assigned to work packages and planning packages in terms of dollars, hours, or other measurable units?
Closing Process Group: Will the Service Integration and Management project deliverable(s) replace a current asset or group of assets?
Network Diagram: What is the lowest cost to complete this Service Integration and Management project in xx weeks?
WBS Dictionary: Is subcontracted work defined and identified to the appropriate subcontractor within the proper WBS element?

Step-by-step and complete Service Integration and Management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

1.1 Service Integration and Management project Charter
1.2 Stakeholder Register
1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

2.1 Service Integration and Management project Management Plan
2.2 Scope Management Plan
2.3 Requirements Management Plan
2.4 Requirements Documentation
2.5 Requirements Traceability Matrix
2.6 Service Integration and Management project Scope Statement
2.7 Assumption and Constraint Log
2.8 Work Breakdown Structure
2.9 WBS Dictionary
2.10 Schedule Management Plan
2.11 Activity List
2.12 Activity Attributes
2.13 Milestone List
2.14 Network Diagram
2.15 Activity Resource Requirements
2.16 Resource Breakdown Structure
2.17 Activity Duration Estimates
2.18 Duration Estimating Worksheet
2.19 Service Integration and Management project Schedule
2.20 Cost Management Plan
2.21 Activity Cost Estimates
2.22 Cost Estimating Worksheet
2.23 Cost Baseline
2.24 Quality Management Plan
2.25 Quality Metrics
2.26 Process Improvement Plan
2.27 Responsibility Assignment Matrix
2.28 Roles and Responsibilities
2.29 Human Resource Management Plan
2.30 Communications Management Plan
2.31 Risk Management Plan
2.32 Risk Register
2.33 Probability and Impact Assessment
2.34 Probability and Impact Matrix
2.35 Risk Data Sheet
2.36 Procurement Management Plan
2.37 Source Selection Criteria
2.38 Stakeholder Management Plan
2.39 Change Management Plan

3.0 Executing Process Group:

3.1 Team Member Status Report
3.2 Change Request
3.3 Change Log
3.4 Decision Log
3.5 Quality Audit
3.6 Team Directory
3.7 Team Operating Agreement
3.8 Team Performance Assessment
3.9 Team Member Performance Assessment
3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

4.1 Service Integration and Management project Performance Report
4.2 Variance Analysis
4.3 Earned Value Status
4.4 Risk Audit
4.5 Contractor Status Report
4.6 Formal Acceptance

5.0 Closing Process Group:

5.1 Procurement Audit
5.2 Contract Close-Out
5.3 Service Integration and Management project or Phase Close-Out
5.4 Lessons Learned

Results

With this Three Step process you will have all the tools you need for any Service Integration and Management project with this in-depth Service Integration and Management Toolkit.

In using the Toolkit you will be better able to:

Diagnose Service Integration and Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances in Service Integration and Management and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Integration and Management investments work better.

This Service Integration and Management All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

TRUSTED BY NEARLY 200.000 PROFESSIONALS:

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'One of my friends hired a consultant who used the knowledge gained working with his company to advise their competitor. Talk about a competitive disadvantage! The Art of Service allowed us to keep our knowledge from walking out the door along with a huge portion of our budget in consulting fees.'

'I used the questionnaires to interview members of my team. I never knew how many insights we could produce collectively with our internal knowledge.'

'Everyday there are new regulations and processes in my industry. The Art of Service toolkit has kept me ahead by using AI technology to constantly update the toolkits and address emerging needs.'

'Before The Art of Service, I waited eagerly for consulting company reports to come out each month. These reports kept us up to speed but provided little value because they put our competitors on the same playing field. With The Art of Service, we have uncovered unique insights to drive our business forward.'

'Instead of investing extensive resources into an external consultant, we can spend more of our budget towards pursuing our company goals and objectives, while also spending a little more on corporate holiday parties.'

'After utilizing toolkits from The Art of Service, I was able to identify threats within my organization to which I was completely unaware. Using my teams knowledge as a competitive advantage, we now have superior systems that save time and energy.'

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'As a new Chief Technology Officer, I was feeling unprepared and inadequate to be successful in my role. I ordered an IT toolkit Sunday night and was prepared Monday morning to shed light on areas of improvement within my organization. I no longer felt overwhelmed and intimidated, I was excited to share what I had learned.'

'I spent months shopping for an external consultant before realizing that The Art of Service would allow my team to consult themselves! Not only did we save time not catching a consultant up to speed, we were able to keep our company information and industry secrets confidential.'

Checklists:

Checklists:Service Integration and Management Checklist Report on SYSTEM.pdf

Checklists:Service Integration and Management Checklist Report on MANAGEMENT.pdf

Checklists:Service Integration and Management Checklist Report on DATA.pdf

Checklists:Service Integration and Management Checklist Report on ORGANIZATION.pdf

Checklists:Service Integration and Management Checklist Report on SERVICE.pdf

Checklists:Service Integration and Management Checklist Report on TIME.pdf

Checklists:Service Integration and Management Checklist Report on SIAM.pdf

Checklists:Service Integration and Management Checklist Report on INTEGRATION.pdf

Checklists:Service Integration and Management Checklist Report on CUSTOMER.pdf

Checklists:Service Integration and Management Checklist Report on PROCESS.pdf

Checklists:Service Integration and Management Checklist Report on BUSINESS.pdf

STEP 1 Get your bearings:

STEP 1 Get your bearings:Service Integration and Management Self-Assessment Pre-Filled EXAMPLE.xlsx

STEP 1 Get your bearings:Service_Integration_and_Management_Quick_Exploratory_Self-Assessment_Guide.pdf

STEP 2 Set concrete goals tasks dates and numbers you can track:

STEP 2 Set concrete goals tasks dates and numbers you can track:Service_Integration_and_Management.pdf

STEP 2 Set concrete goals tasks dates and numbers you can track:Service Integration and Management Self-Assessment.xlsx

..and the Project Management resources in 'STEP 3: Implement, Track, follow up and revise strategy' as described above.

Who This Toolkit Is For

This Toolkit is specifically designed for professionals who want to get results or those who want to sell more of their products and services such as…

Coaching or Consulting
Online Courses
Masterminds
Professional Services
Agency Services
Events and seminars
Software / SaaS
Done-for-you Services

Bottom line, if you are managing high-end products and services, this toolkit will help you know more, see more and sell more - as well as train your people and co-workers to do so.

If you are a professional who wants to level-up, this Toolkit will help you do exactly that. And if you ever decide to launch products or services, this Toolkit will give you the skills that will not only serve you today as a professional but also in the future as an entrepreneur.

These skills will enrich every part of your life.

Are you ready to get started?

Are you clear on what you are struggling with, want to figure out what the problem is, diagnose it, and get a solution? The solution is something this Toolkit can provide, and we believe it can solve your problem, but you have to decide if you want to become a part of it or not.

Decision Making:

When it comes to making purchasing decisions, do you have clarity on your decision-making process before possibly purchasing this Toolkit? Are there others to consider and are they supportive of you wanting to possibly get results?

The Reason:

What are you looking for that this Toolkit can help you with, what do you need help with specifically. Is the cost of feeling the pain far more than the cost of removing it?

Can you fill in the blanks: “I need help with … because of …?”

You are here because we have a great reputation in the space, and you specifically want this Toolkit to help you, but why now, why is it so important to solve this right now?

The answer to this question is your REAL pain:

Why do you think this problem exists?
What have you tried to fix it?
How long has this been a problem?
Is this problem affecting your life in other ways, and how?

Tried:

What have you tried so far to fix this? Is there pain of frustration to solve this all on your own?

This Toolkit gives you your proven advisor, an advisor the vast majority of professionals do not use, because they do not know it exists. If you have tried Toolkits before, so have everyone else of our 200.000 clients. Once they use this Toolkit, they are shocked as to how they quickly get results.

Current and desired situation:

This toolkit will give you the exact quantifiable metrics in your situation; identifying where exactly you are in the journey to solving your problem and what that looks like.

Where do you want to be, what is your desired situation: if you were to use this Toolkit, where would you want to be 12 months from now to feel like the investment was more than worth it? Make sure you set realistic expectations.

Why:

What is driving you to achieve that goal? How would that affect you or change your life. What would that look like.

The reason WHY you want something always comes down to either love or status - have clarity on your WHY.

Ownership:

What is stopping you from achieving this all on your own without any help? If your answer is one of these three answers, this Toolkit is right for you:

I do not know how to do it
I want to follow a proven process from someone that has already done it
I want to get there faster

Commitment:

When are you wanting to fix this? If the answer is now; how committed are you to making that happen? Will you do the work? Will you take action? Will you show leadership?

The fact is, it is never a good time, it is never a good time to start a new program, and it is never a good time to fix a major problem. And even if you think a later time is a good time, you know something will come up. Life will keep happening. If you truly want to solve this problem, would you agree you have to commit to solving it even when it is not the perfect time?

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Which would you like to do?

Our area of expertise is helping professionals to get the results they want so they can lead and get ahead. And we do that by pouring our experience, advise and knowledge in this Toolkit. Now, this may not be for you, but we let you decide if it sounds like a good fit so far.

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