Shared Services and Cost Allocation Kit (Publication Date: 2024/04)

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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:



  • What can be shared within shared services contexts from your organization and technology perspective?
  • What are the objectives for shared services as your organizational arrangement for the IS function?
  • Is the success of the digital transformation critical to achieving your overall business goals?


  • Key Features:


    • Comprehensive set of 1542 prioritized Shared Services requirements.
    • Extensive coverage of 130 Shared Services topic scopes.
    • In-depth analysis of 130 Shared Services step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 130 Shared Services case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: Salaries And Benefits, Fixed Costs, Expense Allocation, Segment Costs, Cost Based Pricing, Administrative Overhead, Cost Overhead Allocation, Service Competition, Operating Costs, Resource Based Allocation, Cost Center Allocation, Indirect Costs, Heat Integration, Sunk Cost, Portfolio Allocation, Capital Allocation, Subcontracting, Full Cost Allocation, Manufacturing Costs, Project management industry standards, Allocation Methodology, Service Department Costs, Premium Allocation, Cost Pools, Contribution Margin Ratio, Budgeted Costing, Production Volume, Service Costing, Profit And Loss Allocation, Direct Costs, Depreciation Expenses, Advertising And Marketing, Cost Recovery, Departmental Costs, Parts Allocation, Inventory Costs, Freight And Delivery, Historical Costing, High Quality Products, Standard Costing, Time Based Allocation, Business Process Redesign, Cost Allocation Strategies, Fixed Expenses, Mixed Expenses, Shared Services, Overhead Rate, Contribution Margin Analysis, Rent And Utilities, Focusing Resources, Contribution Margin, Customer Profitability, Budget Variance, Distribution Costs, Inventory Allocation, Single Rate Method, Asset Allocation, Legal And Professional Fees, IT Staffing, Supplies And Materials, Equitable Allocation, Controllable Costs, Opportunity Cost, Period Cost, Product Costing, Project Budget Allocation, Product Cost, Variable Costs, Actual Costing, Job Order Costing, Flexibility Policies, Janitorial Services, Costs Of Goods Sold, Fringe Benefits, Payment Allocation, Team Scheduling, Partial Cost Allocation, Cost Of Sales, Transaction Costs, Project Charter, Step Down Allocation, Cost Sharing Allocation, Dual Rate Method, Revenue Allocation, Cost Control, Cost Allocation, Direct Material Costs, Cost Centers, Shared Purpose, Marginal Cost Of Funds, Flexible Budgeting, HRIS Cost, Uncontrollable Costs, Break Even Point, Predetermined Overhead Rate, Infrastructure Capex, Under Over Applied Overhead, Incremental Revenue, Routing Efficiency, Resource Allocation, Absorption Costing, Efficiency Gains, Profit Allocation, Transfer Pricing, Systems Review, Overhead Allocation, Process Costing, Marginal Costing, Reliability Allocation, Production Overhead, Allocation Methods, Improved Processes, Insurance Costs, Contract Costing, Capacities Allocation, Expense Approval, Research And Development, Activity Costing, Incentive Systems, Joint Costs, Variable Expenses, Project Costing, Incremental Cost, Capacity Utilization, Direct Labor Costs, Financial Statement Impact, Activity Rates, Overhead Absorption, Cost Drivers, Stand Alone Allocation




    Shared Services Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):


    Shared Services


    Shared Services is a business model where multiple departments or organizations within a company collaborate and pool resources to provide centralized support services. This includes sharing technology resources and processes to improve efficiency and reduce costs.


    1. Back-office processes such as accounting, human resources, and IT can be shared to reduce administrative costs.
    2. Shared technology platforms can be used to streamline and standardize operations across the organization.
    3. Resource pooling allows for more efficient use of equipment and systems, reducing overall costs.
    4. Centralized data management for improved data accuracy and accessibility.
    5. Use of standardized processes and best practices to increase efficiency and reduce duplication.
    6. Collaboration and knowledge sharing between shared services teams can lead to process improvements and cost savings.
    7. Utilizing automation and self-service tools to further decrease operational costs.
    8. Consolidation of services and resources to eliminate redundancies and reduce expenses.
    9. Real-time reporting and analytics for better decision making and cost control.
    10. Continuous improvement efforts to identify additional opportunities for cost savings within shared services.

    CONTROL QUESTION: What can be shared within shared services contexts from the organization and technology perspective?


    Big Hairy Audacious Goal (BHAG) for 10 years from now:

    To become the leading and most innovative Shared Services provider globally by leveraging cutting-edge technology and building a culture of collaboration and continuous improvement.

    Specifically, by 2030, our Shared Services organization will have achieved:

    1. Seamless Integration of All Functions: Our Shared Services team will have successfully integrated all back-office functions, including Finance, Human Resources, IT, Procurement, and Customer Service. This integration will allow for efficient and streamlined processes, resulting in increased cost savings and improved service delivery.

    2. Implementation of Robotic Process Automation (RPA): Recognizing the potential of RPA, we will have implemented advanced automation technologies across all Shared Services functions, freeing up employees′ time to focus on value-added tasks. This will result in enhanced productivity, improved accuracy, and reduced processing times.

    3. Advanced Data Analytics Capabilities: We will have established advanced data analytics capabilities within our Shared Services organization to identify trends, predict future needs, and provide valuable insights for decision-making. This will enable us to proactively identify and address potential issues, drive efficiency, and improve service levels across the organization.

    4. Digital Transformation: By 2030, we will have undergone a complete digital transformation, with all shared services processes fully digitized. This will enable seamless collaboration between departments, faster response times, and increased visibility into operations.

    5. Expansion of Service Offerings: As a result of our technological advancements, we will expand our service offerings beyond traditional back-office functions to include advanced analytics, customer experience, and supply chain management. This expansion will add value to the entire organization and position us as a strategic partner, rather than just a support function.

    6. Highly Skilled and Collaborative Workforce: Our Shared Services team will be equipped with the necessary skills to thrive in a digital environment. Through continuous learning and development programs, we will foster a culture of collaboration and innovation, driving our organization towards achieving its goals.

    In summary, our Shared Services organization will become a model of efficiency, innovation, and collaboration, delivering exceptional service to our internal customers and cementing our position as the global leader in Shared Services.

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    Shared Services Case Study/Use Case example - How to use:


    Case Study: Shared Services for ABC Corporation

    Synopsis:
    ABC Corporation is a multinational company that operates in various industries, including retail, manufacturing, and finance. With a global presence and operations spread across different countries, the company was facing challenges in terms of duplication of efforts, lack of standardization, and high costs. To streamline its operations and boost efficiency, the company decided to adopt a shared services model. The aim was to consolidate its support functions into a centralized service center, which would provide cost savings, improved service delivery, and standardized processes.

    Consulting Methodology:
    To help ABC Corporation implement shared services successfully, our consulting team followed a structured methodology that encompassed the following steps:

    1. Assessing the Current State: The first step was to conduct an in-depth analysis of the organization′s current state, including its processes, systems, and structures. This helped us gain a better understanding of the company′s operations and identify areas that could be shared through a shared services model.

    2. Identifying Potential Services for Sharing: After assessing the current state, the next step was to identify which services could be shared within the organization. This involved conducting a detailed cost-benefit analysis and considering factors such as volume, complexity, and criticality of the service.

    3. Designing the Shared Services Model: Based on the potential services identified, our team worked closely with ABC Corporation′s stakeholders to design a shared services model that would best suit the organization′s needs. This involved developing a service catalog, defining service level agreements, and creating a governance structure.

    4. Implementing the Shared Services Model: The consulting team worked hand in hand with the organization′s IT department to implement the shared services model. This involved configuring and integrating IT systems, training employees, and managing change within the organization.

    5. Establishing Key Performance Indicators (KPIs): We identified key performance indicators for the shared services model, such as cost savings, efficiency gains, and customer satisfaction. These KPIs were used to track the success of the implementation and make necessary adjustments.

    Deliverables:
    1. Current State Assessment Report: This report provided an overview of ABC Corporation′s current state and identified areas for improvement through shared services.

    2. Shared Services Model Design: A detailed design document outlining the services to be shared, service level agreements, governance structure, and implementation plan.

    3. Implementation Plan: This document outlined the steps and timeline for implementing the shared services model.

    4. IT System Configuration and Integration: Our team configured and integrated the necessary IT systems to support the shared services model.

    5. Employee Training: We conducted training sessions for the employees who would be involved in the shared services model, to ensure a smooth transition.

    Implementation Challenges:
    1. Resistance to Change: Implementing shared services within an organization often faces resistance from employees who may fear job loss or changes in roles and responsibilities. To overcome this, our consulting team worked closely with the organization′s HR department to communicate the benefits of shared services and address any concerns.

    2. Integration of IT Systems: As ABC Corporation operated in different countries, integrating its IT systems proved to be a significant challenge. Our team worked closely with the IT department to ensure a seamless integration of systems to support the shared services model.

    3. Cultural Differences: As the shared services model involved consolidating support functions from various locations into a centralized service center, cultural differences had to be taken into consideration. To overcome this challenge, our team developed a comprehensive change management plan that focused on creating a unified culture and promoting collaboration within the shared services team.

    KPIs:
    1. Cost Savings: One of the primary objectives of the shared services model was to reduce costs. Our consulting team set a target of 20% cost savings within the first year of implementation.

    2. Efficiency Gains: By streamlining processes and standardizing them, the shared services model aimed to improve efficiency. We set a target of 15% efficiency gains within the first year.

    3. Customer Satisfaction: The success of the shared services model also hinged on its ability to deliver seamless and high-quality services to the company′s internal customers. We set a target of at least 85% customer satisfaction within the first year.

    Management Considerations:
    1. Continuous Communication and Monitoring: To ensure the success of the shared services model, it was essential for the organization′s leadership to maintain open communication channels with all stakeholders and continuously monitor the implementation progress.

    2. Ongoing Training and Development: As shared services models continue to evolve, it is crucial for organizations to invest in ongoing training and development to keep employees up-to-date and equip them with the necessary skills to support the model effectively.

    3. Regular Evaluation and Optimization: To sustain the benefits of shared services, it is necessary to regularly evaluate the model and make necessary adjustments and optimizations to ensure its continued success.

    Conclusion:
    Through the implementation of a shared services model, ABC Corporation was able to achieve significant cost savings, streamline processes, and improve service delivery. With the right methodology, a clear design, and effective implementation, shared services can be an effective strategy for organizations looking to boost efficiency and reduce costs. Our consulting team′s approach, guided by industry best practices and academic research, helped ABC Corporation successfully transition to a shared services model and reap its benefits.

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