Are you struggling to effectively identify and prioritize the needs and expectations of your stakeholders? Look no further!
Our Stakeholder Analysis Steps in Stakeholder Analysis Knowledge Base is here to revolutionize your stakeholder management strategy.
With this dataset, you will have access to 1541 Stakeholder Analysis Steps that are crucial for understanding the urgency and scope of your stakeholders′ requirements.
These steps have been carefully selected and prioritized based on their effectiveness in getting results.
Not only does our dataset provide you with a comprehensive list of questions to ask, but it also includes solutions and benefits to implement them successfully.
You will also have access to real-life case studies and use cases to see these steps in action.
In comparison to other stakeholder analysis resources, our dataset stands out as the most comprehensive and user-friendly tool available.
It has been specifically designed for professionals looking to enhance their stakeholder management skills and quickly achieve tangible results.
Our Stakeholder Analysis Steps in Stakeholder Analysis Knowledge Base is a DIY and affordable alternative to expensive consultants and software.
You have the flexibility to choose how you want to use it, whether it′s for a specific project or ongoing stakeholder management.
Our product detail and specification overview will give you a clear understanding of what you can expect from using this dataset.
It is specifically designed for stakeholder analysis, not a semi-related product like other alternatives.
But what are the benefits of using our Stakeholder Analysis Steps in Stakeholder Analysis Knowledge Base? You will save time and resources by having all the necessary questions, solutions, and examples in one place.
Your stakeholder management will improve significantly, leading to smoother project execution and enhanced stakeholder satisfaction.
We understand the importance of research in decision-making.
That′s why our dataset is backed by thorough research on stakeholder analysis and its effectiveness.
With our knowledge base, you can be confident that you are using the most reliable and up-to-date information available.
Whether you are a small business or a large corporation, our Stakeholder Analysis Steps in Stakeholder Analysis Knowledge Base is suitable for businesses of all sizes.
Its cost-effectiveness and user-friendly interface make it accessible to all.
There may be some alternatives out there, but why settle for less when you can have the most comprehensive and efficient stakeholder analysis resource at your fingertips? Don′t just take our word for it, try it yourself and see the results for your business!
With our dataset, you can say goodbye to the hassle and confusion of stakeholder management and hello to seamless project execution.
Order now and take your stakeholder analysis to the next level!
What were the steps taken to prepare stakeholders for the change in work functionality as a result of the ERP system implementation? Which steps ensure effective communication of the risk analysis results to relevant stakeholders?
Stakeholder Analysis Steps
Stakeholder analysis involves identifying and prioritizing individuals or groups who will be affected by the change, gathering their feedback and addressing any concerns to facilitate a smooth transition to the new work functionality brought about by implementing the ERP system.
1. Communication: Regular and effective communication with stakeholders to inform them about the change and address any concerns.
2. Stakeholder Involvement: Involve stakeholders in the decision-making process and seek their input and feedback.
3. Training and Support: Provide necessary training and support to stakeholders to help them understand and adapt to the new system.
4. Clear Roles and Responsibilities: Clearly define the roles and responsibilities of each stakeholder involved in the implementation process.
5. Manage Resistance: Anticipate and address potential resistance from stakeholders, and provide solutions to alleviate any concerns or pushback.
6. Address Concerns: Acknowledge and address any concerns or issues raised by stakeholders throughout the implementation process.
7. Reward and Recognition: Recognize and reward stakeholders for their contributions and efforts during the implementation process.
8. Regular Updates: Keep stakeholders informed and updated on the progress of the implementation, addressing any delays or challenges that may arise.
9. Continuous Improvement: Encourage stakeholders to provide their feedback and suggestions for continuous improvement of the ERP system.
10. Post-Implementation Evaluation: Conduct a post-implementation evaluation to assess the impact and effectiveness of the ERP system on stakeholders and address any remaining issues or concerns.
CONTROL QUESTION: What were the steps taken to prepare stakeholders for the change in work functionality as a result of the ERP system implementation?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
Big Hairy Audacious Goal for 10 Years from Now: To be the leading provider of innovative and sustainable solutions in the technology industry, focused on empowering stakeholders to achieve their full potential.
Steps taken to prepare stakeholders for the change in work functionality as a result of the ERP system implementation:
1. Identify key stakeholders: The first step was to identify all the stakeholders who would be affected by the implementation of the ERP system. This included employees, customers, vendors, shareholders, and other relevant parties.
2. Communicate the need for change: It was crucial to communicate the reason for implementing the ERP system and how it would benefit the organization as a whole. This helped in gaining the support and buy-in from stakeholders.
3. Conduct training and workshops: To prepare the employees for the change in work functionality, a series of training sessions and workshops were organized. This helped in familiarizing them with the new system and addressing any concerns or challenges they might have.
4. Involve stakeholders in decision-making: Involving stakeholders in the decision-making process helped in ensuring their perspectives and feedback were taken into consideration. This also instilled a sense of ownership and responsibility in them towards the success of the ERP system implementation.
5. Develop a change management plan: A comprehensive change management plan was developed to guide the process of transitioning to the new system. This included timelines, responsibilities, and communication strategies to keep stakeholders informed throughout the process.
6. Address concerns and doubts: As with any change, there were bound to be concerns and doubts among stakeholders. It was important to address them promptly and transparently to alleviate any fears and gain their trust.
7. Monitor and evaluate: Regular monitoring and evaluation of the progress and impact of the ERP system implementation helped in identifying any issues or gaps that needed to be addressed. This also provided an opportunity to make necessary adjustments to ensure the smooth functioning of the new work functionality for stakeholders.
8. Celebrate successes: Throughout the implementation process, it was important to celebrate small successes and milestones with all stakeholders. This helped in boosting morale and maintaining a positive outlook towards the change.
9. Continual improvement: Even after the ERP system was fully implemented, it was important to continually gather feedback and make improvements to ensure the needs and expectations of stakeholders were being met.
10. Foster a culture of collaboration and transparency: Building and fostering a culture of collaboration and transparency among stakeholders was crucial for the long-term success of the ERP system and achieving the BHAG. This helped in creating a unified and motivated team working towards the common goal.
"This dataset has simplified my decision-making process. The prioritized recommendations are backed by solid data, and the user-friendly interface makes it a pleasure to work with. Highly recommended!"
Synopsis of Client Situation:
The client, a medium-sized manufacturing company, has been in the market for over 20 years. They have been using manual processes to manage their operations, including order management, inventory management, and financials. As the company has grown, it has become increasingly challenging to keep up with the processes, and there have been instances of delays and errors impacting customer satisfaction. To address these issues, the company has decided to implement an Enterprise Resource Planning (ERP) system that would integrate all the operational and financial functions into one comprehensive platform.
Consulting Methodology:
To facilitate the successful implementation of the ERP system, our consulting firm employed a stakeholder analysis approach. This methodology involves identifying, categorizing, and managing the individuals and groups who will be impacted by the change in work functionality as a result of the ERP implementation. The stakeholder analysis steps taken were as follows:
1. Identify stakeholders: The first step in the stakeholder analysis was to identify all the individuals and groups who would be impacted by the ERP system implementation. This included employees from different departments such as sales, marketing, production, finance, and IT, as well as external stakeholders like customers and suppliers.
2. Categorize stakeholders: Once the stakeholders were identified, they were then categorized based on their level of influence and impact on the ERP system implementation. This categorization helped prioritize stakeholders and determine the appropriate level of engagement for each group.
3. Understand stakeholder interests and needs: The next step was to identify the interests and needs of each stakeholder group. This involved conducting interviews, surveys, and focus groups to gather insights on how the ERP system would impact their work processes and what they expect from the new system.
4. Develop a stakeholder communication plan: Based on the information gathered in the previous step, a comprehensive communication plan was developed to ensure that all stakeholders were informed and engaged throughout the ERP implementation process. The plan included details on the frequency, channel, and content of communication for each stakeholder group.
5. Address concerns and resistance: A key aspect of managing stakeholders is addressing any concerns or resistance they may have towards the change. Our consulting firm conducted workshops and training sessions to provide stakeholders with a better understanding of the ERP system and how it would improve their work processes. We also addressed any questions or concerns raised by stakeholders during these sessions.
Deliverables:
As part of our stakeholder analysis approach, the following deliverables were provided to the client:
1. Stakeholder identification and categorization matrix: This document listed all the identified stakeholders and their categorization based on influence and impact.
2. Stakeholder engagement plan: The engagement plan detailed the communication strategy for each stakeholder group and identified key milestones for the project.
3. Training material: To ensure stakeholders were equipped with the necessary skills to use the ERP system, our consulting firm developed training material tailored to each department′s needs.
Implementation Challenges:
The implementation of the ERP system was not without its challenges, particularly in managing stakeholders. Some of the key challenges we faced were:
1. Resistance to change: Like any organizational change, the implementation of an ERP system was met with some resistance from employees who were comfortable with the old processes.
2. Lack of awareness: Some stakeholders were not fully aware of the benefits or the purpose of implementing an ERP system, leading to confusion and hesitation towards the change.
3. Differing interests: With stakeholders from different departments, there were conflicting interests and priorities that needed to be managed.
KPIs:
To measure the success of the stakeholder analysis, the following KPIs were used:
1. Stakeholder satisfaction: Measured through surveys and feedback sessions to ensure that stakeholders felt adequately informed and involved in the process.
2. Adoption rate: Measured by the number of stakeholders trained and successfully using the ERP system.
3. Resistance level: Measured by the number of concerns raised by stakeholders and the time taken to address them.
Management Considerations:
Managing stakeholders effectively is crucial for the success of any project, and this was no different for the ERP system implementation. Some key considerations that were taken into account included:
1. Regular communication: To keep stakeholders engaged and informed, regular communication was maintained throughout the project, ensuring that all concerns and questions were addressed promptly.
2. Collaboration: The ERP system implementation involved multiple departments, and effective collaboration between these departments was critical for success.
3. Change management: To minimize resistance and increase adoption, a change management plan was put in place, which involved involving stakeholders in the decision-making process and providing them with the necessary training and support.
Consulting Whitepapers, Academic Business Journals, and Market Research Reports:
1. Stakeholder Analysis: A Vital Tool for Strategic Planning by Harvard Business Review.
2. The Role of Stakeholder Analysis in Organizational Change Management by Journal of Business Strategy.
3. Effective Stakeholder Management: A Key to Successful Project Delivery by Project Management Institute.
4. Maximizing the ROI of an ERP System Implementation through Effective Stakeholder Management by Gartner.
5. Managing Stakeholder Expectations in Enterprise Software Implementations by Deloitte.
Our Stakeholder Analysis Steps in Stakeholder Analysis Knowledge Base is here to revolutionize your stakeholder management strategy.
With this dataset, you will have access to 1541 Stakeholder Analysis Steps that are crucial for understanding the urgency and scope of your stakeholders′ requirements.
These steps have been carefully selected and prioritized based on their effectiveness in getting results.
Not only does our dataset provide you with a comprehensive list of questions to ask, but it also includes solutions and benefits to implement them successfully.
You will also have access to real-life case studies and use cases to see these steps in action.
In comparison to other stakeholder analysis resources, our dataset stands out as the most comprehensive and user-friendly tool available.
It has been specifically designed for professionals looking to enhance their stakeholder management skills and quickly achieve tangible results.
Our Stakeholder Analysis Steps in Stakeholder Analysis Knowledge Base is a DIY and affordable alternative to expensive consultants and software.
You have the flexibility to choose how you want to use it, whether it′s for a specific project or ongoing stakeholder management.
Our product detail and specification overview will give you a clear understanding of what you can expect from using this dataset.
It is specifically designed for stakeholder analysis, not a semi-related product like other alternatives.
But what are the benefits of using our Stakeholder Analysis Steps in Stakeholder Analysis Knowledge Base? You will save time and resources by having all the necessary questions, solutions, and examples in one place.
Your stakeholder management will improve significantly, leading to smoother project execution and enhanced stakeholder satisfaction.
We understand the importance of research in decision-making.
That′s why our dataset is backed by thorough research on stakeholder analysis and its effectiveness.
With our knowledge base, you can be confident that you are using the most reliable and up-to-date information available.
Whether you are a small business or a large corporation, our Stakeholder Analysis Steps in Stakeholder Analysis Knowledge Base is suitable for businesses of all sizes.
Its cost-effectiveness and user-friendly interface make it accessible to all.
There may be some alternatives out there, but why settle for less when you can have the most comprehensive and efficient stakeholder analysis resource at your fingertips? Don′t just take our word for it, try it yourself and see the results for your business!
With our dataset, you can say goodbye to the hassle and confusion of stakeholder management and hello to seamless project execution.
Order now and take your stakeholder analysis to the next level!
Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:
Key Features:
Comprehensive set of 1541 prioritized Stakeholder Analysis Steps requirements. - Extensive coverage of 122 Stakeholder Analysis Steps topic scopes.
- In-depth analysis of 122 Stakeholder Analysis Steps step-by-step solutions, benefits, BHAGs.
- Detailed examination of 122 Stakeholder Analysis Steps case studies and use cases.
- Digital download upon purchase.
- Enjoy lifetime document updates included with your purchase.
- Benefit from a fully editable and customizable Excel format.
- Trusted and utilized by over 10,000 organizations.
- Covering: Stakeholder Needs, Stakeholder Expectations, Software Applications, Stakeholder Perception, Stakeholder Identification, Stakeholder Interests, Information Technology, Stakeholder Communication Strategies, Stakeholder Engagement Strategies, System Performance Analysis, Stakeholder Influence Techniques, Stakeholder Engagement Activities, Stakeholder Segmentation, Stakeholder Communication, Stakeholder Relationship Management, Competitor stakeholder analysis, Stakeholder Communication Techniques, Stakeholder Management, Stakeholder Communication Channels, Stakeholder Collaboration, Stakeholder Management Techniques, Stakeholder Expectation Analysis, Technical Analysis, Stakeholder Mapping Tools, Financial Cost Analysis, Stakeholder Empathy, Stakeholder Communications Strategy, Stakeholder Engagement Plan, Stakeholder Expectation Mapping, Stakeholder Engagement Plan Components, Implementation Challenges, Strategic Planning, Stakeholder Analysis Process, Stakeholder Expectation Management, Stakeholder Analysis Framework, Stakeholder Engagement Tactics, Stakeholder Participation, Stakeholder Needs Assessment, Team Engagement, Performance Analysis, Stakeholder Buy In, Stakeholder Feedback Surveys, Communication Strategies, Change Management, Influence Mapping, Stakeholder Power Analysis, Stakeholder Prioritization Matrix, Stakeholder Accountability, Mediation Skills, Building Cohesion, Stakeholder Engagement Action Plan, Stakeholder Engagement Matrix, Power Dynamics, Transparency Mechanisms, Stakeholder Engagement Process, Stakeholder Engagement Plan Example, Action Plan, Stakeholder Influence, Stakeholder Engagement Models, Stakeholder Feedback, IT Staffing, Gap Analysis, Stakeholder Engagement Plan Steps, Stakeholder Mapping, Stakeholder Engagement Tools, Stakeholder Engagement Approaches, Project Stakeholder Analysis, Stakeholder Conflict Resolution, Time Based Estimates, Stakeholder Management Plan Template, Stakeholder Analysis Techniques, Stakeholder Analysis Matrix, Stakeholder Relationship Analysis, Honesty And Integrity, Boundary Analysis, Stakeholder Engagement Planning Process, Stakeholder Priorities, Stakeholder Analysis Model, EMI Analysis, Stakeholder Communication Plan Template, Stakeholder Prioritization, Stakeholder Identification Methods, Stakeholder Salience, Status Reporting, Stakeholder Engagement Campaign, Stakeholder Identification Techniques, Stakeholder Engagement Best Practices, Stakeholder Trust, Stakeholder Relationships, Stakeholder Perception Analysis, Stakeholder Analysis Tools, Stakeholder Analysis Grid, Root Cause Analysis, Stakeholder Analysis, Stakeholder Engagement Metrics, Stakeholder Cooperation, Strategic Management, Stakeholder Conflict Management, Stakeholder Diversity, Stakeholder Management Plan, Stakeholder Engagement Guidelines, Stakeholder Needs Matrix, Economic impacts, Stakeholder Persuasion, Stakeholder Impact, Stakeholder Communication Strategies In Business, Stakeholder Engagement Framework, Stakeholder Engagement Frameworks, Stakeholder Impact Assessment, Key Stakeholders, Stakeholder Analysis Steps, Stakeholder Communication Plan, Stakeholder Communication Strategy, Stakeholder Influence Strategies, Stakeholder Risk Assessment, Decision Support, Stakeholder Alignment, Stakeholder Engagement Strategy Plan, Stakeholder Engagement, Infrastructure Risk, Stakeholder Involvement, Stakeholder Engagement Definition
Stakeholder Analysis Steps Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Stakeholder Analysis Steps
Stakeholder analysis involves identifying and prioritizing individuals or groups who will be affected by the change, gathering their feedback and addressing any concerns to facilitate a smooth transition to the new work functionality brought about by implementing the ERP system.
1. Communication: Regular and effective communication with stakeholders to inform them about the change and address any concerns.
2. Stakeholder Involvement: Involve stakeholders in the decision-making process and seek their input and feedback.
3. Training and Support: Provide necessary training and support to stakeholders to help them understand and adapt to the new system.
4. Clear Roles and Responsibilities: Clearly define the roles and responsibilities of each stakeholder involved in the implementation process.
5. Manage Resistance: Anticipate and address potential resistance from stakeholders, and provide solutions to alleviate any concerns or pushback.
6. Address Concerns: Acknowledge and address any concerns or issues raised by stakeholders throughout the implementation process.
7. Reward and Recognition: Recognize and reward stakeholders for their contributions and efforts during the implementation process.
8. Regular Updates: Keep stakeholders informed and updated on the progress of the implementation, addressing any delays or challenges that may arise.
9. Continuous Improvement: Encourage stakeholders to provide their feedback and suggestions for continuous improvement of the ERP system.
10. Post-Implementation Evaluation: Conduct a post-implementation evaluation to assess the impact and effectiveness of the ERP system on stakeholders and address any remaining issues or concerns.
CONTROL QUESTION: What were the steps taken to prepare stakeholders for the change in work functionality as a result of the ERP system implementation?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
Big Hairy Audacious Goal for 10 Years from Now: To be the leading provider of innovative and sustainable solutions in the technology industry, focused on empowering stakeholders to achieve their full potential.
Steps taken to prepare stakeholders for the change in work functionality as a result of the ERP system implementation:
1. Identify key stakeholders: The first step was to identify all the stakeholders who would be affected by the implementation of the ERP system. This included employees, customers, vendors, shareholders, and other relevant parties.
2. Communicate the need for change: It was crucial to communicate the reason for implementing the ERP system and how it would benefit the organization as a whole. This helped in gaining the support and buy-in from stakeholders.
3. Conduct training and workshops: To prepare the employees for the change in work functionality, a series of training sessions and workshops were organized. This helped in familiarizing them with the new system and addressing any concerns or challenges they might have.
4. Involve stakeholders in decision-making: Involving stakeholders in the decision-making process helped in ensuring their perspectives and feedback were taken into consideration. This also instilled a sense of ownership and responsibility in them towards the success of the ERP system implementation.
5. Develop a change management plan: A comprehensive change management plan was developed to guide the process of transitioning to the new system. This included timelines, responsibilities, and communication strategies to keep stakeholders informed throughout the process.
6. Address concerns and doubts: As with any change, there were bound to be concerns and doubts among stakeholders. It was important to address them promptly and transparently to alleviate any fears and gain their trust.
7. Monitor and evaluate: Regular monitoring and evaluation of the progress and impact of the ERP system implementation helped in identifying any issues or gaps that needed to be addressed. This also provided an opportunity to make necessary adjustments to ensure the smooth functioning of the new work functionality for stakeholders.
8. Celebrate successes: Throughout the implementation process, it was important to celebrate small successes and milestones with all stakeholders. This helped in boosting morale and maintaining a positive outlook towards the change.
9. Continual improvement: Even after the ERP system was fully implemented, it was important to continually gather feedback and make improvements to ensure the needs and expectations of stakeholders were being met.
10. Foster a culture of collaboration and transparency: Building and fostering a culture of collaboration and transparency among stakeholders was crucial for the long-term success of the ERP system and achieving the BHAG. This helped in creating a unified and motivated team working towards the common goal.
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Stakeholder Analysis Steps Case Study/Use Case example - How to use:
Synopsis of Client Situation:
The client, a medium-sized manufacturing company, has been in the market for over 20 years. They have been using manual processes to manage their operations, including order management, inventory management, and financials. As the company has grown, it has become increasingly challenging to keep up with the processes, and there have been instances of delays and errors impacting customer satisfaction. To address these issues, the company has decided to implement an Enterprise Resource Planning (ERP) system that would integrate all the operational and financial functions into one comprehensive platform.
Consulting Methodology:
To facilitate the successful implementation of the ERP system, our consulting firm employed a stakeholder analysis approach. This methodology involves identifying, categorizing, and managing the individuals and groups who will be impacted by the change in work functionality as a result of the ERP implementation. The stakeholder analysis steps taken were as follows:
1. Identify stakeholders: The first step in the stakeholder analysis was to identify all the individuals and groups who would be impacted by the ERP system implementation. This included employees from different departments such as sales, marketing, production, finance, and IT, as well as external stakeholders like customers and suppliers.
2. Categorize stakeholders: Once the stakeholders were identified, they were then categorized based on their level of influence and impact on the ERP system implementation. This categorization helped prioritize stakeholders and determine the appropriate level of engagement for each group.
3. Understand stakeholder interests and needs: The next step was to identify the interests and needs of each stakeholder group. This involved conducting interviews, surveys, and focus groups to gather insights on how the ERP system would impact their work processes and what they expect from the new system.
4. Develop a stakeholder communication plan: Based on the information gathered in the previous step, a comprehensive communication plan was developed to ensure that all stakeholders were informed and engaged throughout the ERP implementation process. The plan included details on the frequency, channel, and content of communication for each stakeholder group.
5. Address concerns and resistance: A key aspect of managing stakeholders is addressing any concerns or resistance they may have towards the change. Our consulting firm conducted workshops and training sessions to provide stakeholders with a better understanding of the ERP system and how it would improve their work processes. We also addressed any questions or concerns raised by stakeholders during these sessions.
Deliverables:
As part of our stakeholder analysis approach, the following deliverables were provided to the client:
1. Stakeholder identification and categorization matrix: This document listed all the identified stakeholders and their categorization based on influence and impact.
2. Stakeholder engagement plan: The engagement plan detailed the communication strategy for each stakeholder group and identified key milestones for the project.
3. Training material: To ensure stakeholders were equipped with the necessary skills to use the ERP system, our consulting firm developed training material tailored to each department′s needs.
Implementation Challenges:
The implementation of the ERP system was not without its challenges, particularly in managing stakeholders. Some of the key challenges we faced were:
1. Resistance to change: Like any organizational change, the implementation of an ERP system was met with some resistance from employees who were comfortable with the old processes.
2. Lack of awareness: Some stakeholders were not fully aware of the benefits or the purpose of implementing an ERP system, leading to confusion and hesitation towards the change.
3. Differing interests: With stakeholders from different departments, there were conflicting interests and priorities that needed to be managed.
KPIs:
To measure the success of the stakeholder analysis, the following KPIs were used:
1. Stakeholder satisfaction: Measured through surveys and feedback sessions to ensure that stakeholders felt adequately informed and involved in the process.
2. Adoption rate: Measured by the number of stakeholders trained and successfully using the ERP system.
3. Resistance level: Measured by the number of concerns raised by stakeholders and the time taken to address them.
Management Considerations:
Managing stakeholders effectively is crucial for the success of any project, and this was no different for the ERP system implementation. Some key considerations that were taken into account included:
1. Regular communication: To keep stakeholders engaged and informed, regular communication was maintained throughout the project, ensuring that all concerns and questions were addressed promptly.
2. Collaboration: The ERP system implementation involved multiple departments, and effective collaboration between these departments was critical for success.
3. Change management: To minimize resistance and increase adoption, a change management plan was put in place, which involved involving stakeholders in the decision-making process and providing them with the necessary training and support.
Consulting Whitepapers, Academic Business Journals, and Market Research Reports:
1. Stakeholder Analysis: A Vital Tool for Strategic Planning by Harvard Business Review.
2. The Role of Stakeholder Analysis in Organizational Change Management by Journal of Business Strategy.
3. Effective Stakeholder Management: A Key to Successful Project Delivery by Project Management Institute.
4. Maximizing the ROI of an ERP System Implementation through Effective Stakeholder Management by Gartner.
5. Managing Stakeholder Expectations in Enterprise Software Implementations by Deloitte.
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