Target Operating Model Implementation Checklist and Planning Essentials Course Curriculum
This comprehensive course is designed to equip participants with the knowledge and skills necessary to develop and implement a Target Operating Model (TOM) that drives business success. Upon completion, participants will receive a certificate issued by The Art of Service.Course Overview The Target Operating Model Implementation Checklist and Planning Essentials course is a comprehensive and interactive program that covers the essential concepts, principles, and best practices for designing and implementing a TOM. The course is divided into 12 modules, each focusing on a specific aspect of TOM implementation.
Course Outline Module 1: Introduction to Target Operating Model (TOM)
- Definition and purpose of TOM
- Benefits of implementing a TOM
- Key components of a TOM
- Understanding the organization's current state
Module 2: Understanding the Organization's Strategy and Goals
- Aligning TOM with business strategy
- Identifying key stakeholders and their expectations
- Understanding customer needs and expectations
- Defining the organization's vision and mission
Module 3: Analyzing the Current State
- Assessing the current operating model
- Identifying gaps and areas for improvement
- Analyzing the organization's strengths, weaknesses, opportunities, and threats (SWOT analysis)
- Understanding the impact of external factors on the organization
Module 4: Designing the Target Operating Model
- Defining the TOM vision and principles
- Identifying the key elements of the TOM
- Designing the organizational structure and governance
- Defining the processes and systems required to support the TOM
Module 5: Developing a TOM Implementation Plan
- Creating a roadmap for TOM implementation
- Identifying the resources required for implementation
- Developing a change management plan
- Establishing metrics to measure TOM success
Module 6: Change Management and Stakeholder Engagement
- Understanding the impact of change on stakeholders
- Developing a stakeholder engagement plan
- Creating a change management strategy
- Implementing change management initiatives
Module 7: Process Design and Implementation
- Designing processes to support the TOM
- Identifying process improvements and efficiencies
- Implementing process changes
- Monitoring and measuring process performance
Module 8: Organizational Design and Governance
- Designing the organizational structure
- Defining roles and responsibilities
- Establishing governance structures and processes
- Implementing organizational changes
Module 9: Technology and Systems Enablement
- Understanding the role of technology in enabling the TOM
- Identifying technology requirements
- Designing and implementing technology solutions
- Integrating technology with processes and organizational design
Module 10: Performance Measurement and Monitoring
- Establishing performance metrics and KPIs
- Designing a performance measurement framework
- Monitoring and reporting performance
- Using data to drive decision-making
Module 11: Sustaining and Improving the TOM
- Ensuring ongoing alignment with business strategy
- Continuously monitoring and improving the TOM
- Identifying opportunities for further improvement
- Implementing changes to sustain and improve the TOM
Module 12: Putting it all Together - TOM Implementation Checklist
- Reviewing the key elements of the TOM
- Using the TOM implementation checklist
- Finalizing the TOM implementation plan
- Next steps for implementation
Course Benefits Upon completion of this course, participants will be able to: - Design and implement a comprehensive TOM that drives business success
- Align the TOM with business strategy and goals
- Analyze the current state and identify areas for improvement
- Develop a TOM implementation plan and roadmap
- Manage change and engage stakeholders effectively
- Design and implement processes and organizational structures that support the TOM
- Use technology and systems to enable the TOM
- Measure and monitor performance using key metrics and KPIs
- Sustain and improve the TOM over time
This course is designed to be interactive, engaging, and comprehensive, with a focus on practical, real-world applications. Participants will receive lifetime access to the course materials and will be supported by expert instructors. Upon completion, participants will receive a certificate issued by The Art of Service.,
Module 1: Introduction to Target Operating Model (TOM)
- Definition and purpose of TOM
- Benefits of implementing a TOM
- Key components of a TOM
- Understanding the organization's current state
Module 2: Understanding the Organization's Strategy and Goals
- Aligning TOM with business strategy
- Identifying key stakeholders and their expectations
- Understanding customer needs and expectations
- Defining the organization's vision and mission
Module 3: Analyzing the Current State
- Assessing the current operating model
- Identifying gaps and areas for improvement
- Analyzing the organization's strengths, weaknesses, opportunities, and threats (SWOT analysis)
- Understanding the impact of external factors on the organization
Module 4: Designing the Target Operating Model
- Defining the TOM vision and principles
- Identifying the key elements of the TOM
- Designing the organizational structure and governance
- Defining the processes and systems required to support the TOM
Module 5: Developing a TOM Implementation Plan
- Creating a roadmap for TOM implementation
- Identifying the resources required for implementation
- Developing a change management plan
- Establishing metrics to measure TOM success
Module 6: Change Management and Stakeholder Engagement
- Understanding the impact of change on stakeholders
- Developing a stakeholder engagement plan
- Creating a change management strategy
- Implementing change management initiatives
Module 7: Process Design and Implementation
- Designing processes to support the TOM
- Identifying process improvements and efficiencies
- Implementing process changes
- Monitoring and measuring process performance
Module 8: Organizational Design and Governance
- Designing the organizational structure
- Defining roles and responsibilities
- Establishing governance structures and processes
- Implementing organizational changes
Module 9: Technology and Systems Enablement
- Understanding the role of technology in enabling the TOM
- Identifying technology requirements
- Designing and implementing technology solutions
- Integrating technology with processes and organizational design
Module 10: Performance Measurement and Monitoring
- Establishing performance metrics and KPIs
- Designing a performance measurement framework
- Monitoring and reporting performance
- Using data to drive decision-making
Module 11: Sustaining and Improving the TOM
- Ensuring ongoing alignment with business strategy
- Continuously monitoring and improving the TOM
- Identifying opportunities for further improvement
- Implementing changes to sustain and improve the TOM
Module 12: Putting it all Together - TOM Implementation Checklist
- Reviewing the key elements of the TOM
- Using the TOM implementation checklist
- Finalizing the TOM implementation plan
- Next steps for implementation