The Ultimate Step-By-Step Guide to Launching a Mobile Virtual Network Operator (MVNO)
You’re standing at the edge of a telecom revolution. While legacy carriers buckle under overhead and bureaucracy, a new wave of agile, tech-driven MVNOs is capturing market share, customer loyalty, and recurring revenue at unprecedented speed. But you know the pressure. One misstep in spectrum agreements, regulatory compliance, or partner negotiations could derail months of planning. You need more than theory - you need a field-tested, precision-guided blueprint that turns uncertainty into execution. That’s exactly what The Ultimate Step-By-Step Guide to Launching a Mobile Virtual Network Operator (MVNO) delivers: a complete, no-fluff system to go from concept to operational MVNO in under 90 days, with a fully validated business model, carrier-level infrastructure partnerships, and a go-to-market strategy built for scalability. One telecommunications strategist used this framework to launch a regional IoT-focused MVNO in Southeast Asia, securing wholesale access and regulatory approval in just 11 weeks. Today, they serve over 85,000 connected devices with a gross margin of 62% and are in active acquisition talks. This isn’t about chasing trends. It’s about owning a high-margin, asset-light piece of the $500B+ mobile connectivity economy - with a predictable, repeatable launch process that works even if you’ve never built a telecom business before. Here’s how this course is structured to help you get there.Course Format & Delivery Details Designed for Real-World Execution, Not Just Theory
This is a self-paced, on-demand program with immediate online access upon enrollment. There are no fixed dates, time commitments, or dependency on live sessions. You move at your own speed, on your schedule, from any location. Most learners complete the core curriculum in 4 to 6 weeks, dedicating 5 to 7 focused hours per week. However, many report implementing key components - such as drafting MVNO business model canvases or initiating wholesale provider outreach - within the first 72 hours of starting. Lifetime Access, Zero Expiry, Full Updates Included
You receive lifetime access to all course materials, including every future update at no additional cost. As regulations shift, carrier agreements evolve, and MVNO monetization models innovate, your access evolves with them. All content is mobile-friendly and accessible 24/7 from any device, anywhere in the world. Whether you're finalising a pitch deck in Dubai or negotiating roaming agreements from London, your toolkit travels with you. Direct Support from Industry-Experienced Instructors
You’re not navigating this alone. Enrolled learners receive direct guidance via structured support channels, including access to qualified instructors with hands-on MVNO deployment experience across North America, EMEA, and APAC markets. Support includes actionable feedback on business models, partnership outreach drafts, compliance checklists, and technical architecture planning - all tailored to your target market and operational scope. Official Certificate of Completion from The Art of Service
Upon finishing the program, you’ll earn a Certificate of Completion issued by The Art of Service - a globally recognised authority in professional training frameworks, trusted by telecom leaders, venture boards, and government regulatory advisors. This credential validates your mastery of MVNO launch mechanics and positions you as a serious contender - whether you’re pitching investors, leading an internal innovation team, or launching your own brand. No Hidden Fees. No Surprises. Ever.
Pricing is straightforward and all-inclusive. There are no hidden fees, upgrade traps, or required third-party tools. What you see is exactly what you get - full access, lifetime updates, certification, and ongoing support. We accept all major payment methods, including Visa, Mastercard, and PayPal, with secure processing and instant transaction confirmation. 100% Risk-Free Enrollment: Satisfied or Refunded
We offer a comprehensive money-back guarantee. If you find the course doesn’t meet your expectations within the first 30 days, simply request a full refund - no questions asked. After enrollment, you’ll receive a confirmation email, and your access details will be delivered separately once your course materials are prepared. This ensures every module, template, and tool is primed for optimal learning and deployment. “Will This Work for Me?” - We’ve Got You Covered
You might be a telecom project manager, a startup founder, a product lead in a national ISP, or a strategy consultant advising clients on connectivity ventures. This course works for all. - This works even if you have zero experience negotiating with mobile network operators.
- This works even if your budget is under $500K and you need lean, capital-efficient launch tactics.
- This works even if you’re operating in a highly regulated market with strict licensing requirements.
- This works even if you're building a niche MVNO - IoT, enterprise, prepaid, 5G private networks, or rural coverage.
One former infrastructure sales director leveraged this system to pivot into entrepreneurship, launching a healthcare-focused MVNO that now powers remote diagnostics across 14 rural clinics - entirely funded by a seed grant he won using the investor-ready proposal template from this course. This is risk-reversed, credibility-backed, and built for real-world impact - not just completion.
Module 1: Foundations of the MVNO Ecosystem - Understanding the MVNO landscape: Global market size, growth trends, and investment appetite
- Defining MVNO, MVNE, and MVNA: Key differences and strategic implications
- Types of MVNOs: Light, Full, Branded Reseller, and IoT-specialised models
- How MVNOs fit into the broader telecom value chain
- Core revenue models: Subscription, wholesale, value-added services, and bundling strategies
- Key success factors for sustainable MVNO operations
- Common failure points and how to avoid them
- Regulatory hotspots by region: North America, EMEA, APAC, and LATAM
- The role of national regulators in MVNO licensing and compliance
- Case studies: Successful MVNO launches in competitive markets
Module 2: Strategic Positioning and Market Opportunity Assessment - Conducting MVNO opportunity gap analysis
- Identifying underserved segments: Prepaid, rural, enterprise, M2M, and IoT
- Customer persona development for mobile service users
- Competitive benchmarking of existing MVNOs in your target region
- Differentiation framework: How to stand out in a crowded market
- Pricing strategy development: Tiered, flat-rate, and usage-based models
- Brand positioning for credibility and retention
- Go-to-market timing analysis and window of opportunity
- SWOT analysis tailored to MVNO launch
- Building the initial business hypothesis
Module 3: Business Model Design and Financial Modelling - MVNO business model canvas: Custom template for telecom ventures
- Revenue projection models: Subscriber growth, ARPU, churn assumptions
- Cost structure breakdown: Wholesale rates, interconnect fees, platform costs
- Break-even analysis for MVNO operations
- Capital efficiency strategies for low-budget launches
- Investor-ready financial model components
- Sensitivity analysis: Impact of subscriber growth and cost fluctuations
- CAC and LTV modelling for mobile customers
- Funding options: Bootstrapping, venture capital, strategic partnerships
- Scenario planning: Conservative, base, and aggressive growth models
Module 4: Regulatory Compliance and Licensing Strategy - Overview of telecom regulatory bodies: FCC, Ofcom, TRAI, ACMA, and others
- Licensing requirements by country and market tier
- Application process for MVNO spectrum and service authorisation
- Data privacy and compliance: GDPR, CCPA, and regional data laws
- Number portability regulations and implementation
- Lawful interception requirements and vendor coordination
- Emergency services (E911, eCall) compliance obligations
- Interconnection agreements with host MNOs
- Security certifications and auditing standards
- Preparing documentation for regulatory submissions
Module 5: Wholesale Provider Selection and Negotiation - How to identify and evaluate potential host MNOs
- Wholesale rate structures: Per-minute, per-SMS, per-MB, flat-fee
- Negotiating coverage, quality of service, and SLAs
- Understanding Roaming Agreements and international expansion
- Comparing multi-MNO vs single-MNO strategies
- Backhaul, core network access, and API integration terms
- Contract lock-in periods, exit clauses, and renewal terms
- Handling disputes and performance monitoring
- Using benchmark data in negotiations
- Drafting a negotiation playbook for wholesale agreements
Module 6: Technical Architecture and Core Network Integration - Overview of GSM, LTE, and 5G network architecture
- Understanding HSS, HLR, SMSC, and IN components
- Role of the MVNO platform provider (MVNE)
- DIY vs outsourced platform deployment trade-offs
- Cloud-native core network options and scalability
- API integration with host MNO systems
- Authentication, billing, and provisioning flows
- Data traffic routing and security protocols
- Redundancy, failover, and disaster recovery planning
- Testing network performance and latency
Module 7: MVNE Selection and Platform Deployment - Comparing leading MVNE providers: Features, pricing, and geographic reach
- Evaluating MVNE reliability, uptime, and support SLAs
- Platform-as-a-Service (PaaS) vs full-stack MVNE models
- Onboarding process with an MVNE partner
- Customisation options for branding and functionality
- API documentation and integration testing
- MNP (Mobile Number Portability) module setup
- Provisioning and activation workflows
- Self-service portal deployment for customers
- Performance monitoring and KPI tracking
Module 8: SIM Card Sourcing, Logistics, and Fulfilment - Types of SIM cards: Standard, Micro, Nano, eSIM, iSIM
- Pricing models from SIM manufacturers and distributors
- Choosing between physical and embedded SIMs
- Certification requirements: GSMA, host MNO approval
- Custom branding and packaging options
- Inventory management and storage
- Order fulfilment models: In-house, third-party, drop-shipping
- Addressing international shipping and customs
- Activation codes and secure distribution
- eSIM remote provisioning and device compatibility
Module 9: Billing Systems and Customer Account Management - Real-time vs batch billing system comparison
- Choosing a BSS/OSS stack for MVNO operations
- Fraud detection and prevention in billing systems
- Rating engines and tariff configuration
- Invoice generation and delivery methods
- Payment gateway integration: Credit card, mobile money, direct debit
- Handling top-ups, plan changes, and suspensions
- Customer balance alerts and low-credit notifications
- Automated dunning and reconnection workflows
- Reporting and reconciliation tools
Module 10: Customer Acquisition and Marketing Strategy - Digital marketing funnel for MVNO customer acquisition
- Pre-launch landing page and waitlist strategies
- Paid advertising: Google, Facebook, and native telecom platforms
- Affiliate and referral partnership models
- Channel partnerships with device retailers
- PR and media outreach for brand visibility
- Influencer and community marketing tactics
- Launch promotions and introductory pricing
- Customer onboarding flow optimisation
- Retention marketing and loyalty programs
Module 11: Subscriber Lifecycle Management - End-to-end subscriber journey mapping
- Registration and identity verification (KYC) processes
- SIM activation and network attachment procedure
- Plan selection and configuration interface
- Usage monitoring and real-time alerts
- Plan upgrades, downgrades, and cancellations
- Churn prediction and retention interventions
- Customer service handoff and escalation
- Data retention and deletion policies
- Postpaid vs prepaid account management
Module 12: Customer Support Infrastructure and Operations - Designing a scalable support model: In-house vs outsourced
- Helpdesk software selection and setup
- Knowledge base and FAQ development
- Live chat, email, and phone support workflows
- Support ticketing and resolution tracking
- Escalation paths for network and billing issues
- KPIs: First response time, resolution rate, CSAT
- Troubleshooting common mobile service issues
- Remote SIM lock/unlock procedures
- Support for roaming and international usage
Module 13: Branding, UX, and Digital Experience Design - Developing a compelling MVNO brand identity
- Choosing a memorable domain and service name
- Website UX principles for high conversion
- Mobile app vs web portal: Functional trade-offs
- App store submission and approval process
- In-app navigation and SIM management interface
- Personalised dashboard design for usage tracking
- Branded communications: SMS, email, notifications
- Accessibility and inclusive design standards
- Consistent branding across all touchpoints
Module 14: Data Analytics and Performance Monitoring - Key MVNO KPIs: ARPU, churn, CAC, NPS, network uptime
- Dashboards for real-time performance tracking
- User behaviour analysis and engagement metrics
- Network performance monitoring and alerting
- Financial reporting and forecasting tools
- Competitive intelligence gathering
- Customer feedback and survey integration
- Operational efficiency benchmarks
- Exporting data for investor reporting
- Using insights to refine product offerings
Module 15: Monetisation and Revenue Diversification - Ancillary revenue streams: International calling, roaming packs
- IoT data packages and machine-to-machine billing
- Partnership revenue: Affiliate offers, bundled content
- White-label services for enterprise clients
- Content monetisation: Streaming bundles and media partnerships
- Advertising on customer apps and portals
- Membership and premium support tiers
- Wholesale resale of MVNO capacity
- B2B2X models and embedded connectivity
- Dynamic pricing and time-based rate models
Module 16: Risk Management and Operational Resilience - Identifying top operational risks in MVNO deployment
- Contractual risk mitigation with MNOs and MVNEs
- Financial risk controls and cash flow monitoring
- Reputation risk and crisis communication planning
- Data breach response and compliance audits
- Naming and trademark risk assessment
- Vendor lock-in avoidance strategies
- Business continuity planning for outages
- Insurance: Cyber, liability, and operational
- Establishing internal governance and compliance teams
Module 17: Scaling the MVNO Nationally and Internationally - Expansion feasibility assessment by country
- Regulatory mapping across multiple jurisdictions
- Localisation of branding, pricing, and support
- Negotiating multi-country wholesale agreements
- Managing regional compliance variations
- Multi-currency and multi-language support systems
- Establishing local partnerships and distribution
- Tax and VAT implications in cross-border operations
- Centralised vs decentralised operations models
- Global customer service coordination
Module 18: Advanced MVNO Models and Future Trends - 5G standalone network opportunities for MVNOs
- Private 5G networks and industrial MVNOs
- eSIM and iSIM adoption roadmap
- Blockchain for secure SIM authentication
- Ai-driven customer service and predictive support
- Edge computing and low-latency applications
- Satellite backhaul and rural coverage expansion
- Green telecom initiatives and sustainable operations
- AI-based dynamic pricing and churn prediction
- Integration with smart city infrastructure
Module 19: Implementation Roadmap and Launch Checklist - 90-day launch project plan with milestones
- Dependency mapping and critical path analysis
- Week-by-week execution tracker
- Wholesale provider onboarding timeline
- MVNE integration checklist
- Regulatory submission schedule
- Marketing campaign calendar
- Team roles and responsibilities matrix
- Pre-launch testing and dry runs
- Final go-live decision criteria
Module 20: Certification, Credibility, and Career Advancement - Final assessment and knowledge validation
- Submission of a complete MVNO launch proposal
- Mentorship review and feedback process
- Earning the Certificate of Completion from The Art of Service
- Enhancing your LinkedIn profile and professional credibility
- Using the certification in investor pitches and RFPs
- Joining the global alumni network of MVNO professionals
- Continuing education pathways and advanced certifications
- Leveraging the course for internal promotions or consulting
- Next steps: Funding applications, pilot launches, partnership outreach
- Understanding the MVNO landscape: Global market size, growth trends, and investment appetite
- Defining MVNO, MVNE, and MVNA: Key differences and strategic implications
- Types of MVNOs: Light, Full, Branded Reseller, and IoT-specialised models
- How MVNOs fit into the broader telecom value chain
- Core revenue models: Subscription, wholesale, value-added services, and bundling strategies
- Key success factors for sustainable MVNO operations
- Common failure points and how to avoid them
- Regulatory hotspots by region: North America, EMEA, APAC, and LATAM
- The role of national regulators in MVNO licensing and compliance
- Case studies: Successful MVNO launches in competitive markets
Module 2: Strategic Positioning and Market Opportunity Assessment - Conducting MVNO opportunity gap analysis
- Identifying underserved segments: Prepaid, rural, enterprise, M2M, and IoT
- Customer persona development for mobile service users
- Competitive benchmarking of existing MVNOs in your target region
- Differentiation framework: How to stand out in a crowded market
- Pricing strategy development: Tiered, flat-rate, and usage-based models
- Brand positioning for credibility and retention
- Go-to-market timing analysis and window of opportunity
- SWOT analysis tailored to MVNO launch
- Building the initial business hypothesis
Module 3: Business Model Design and Financial Modelling - MVNO business model canvas: Custom template for telecom ventures
- Revenue projection models: Subscriber growth, ARPU, churn assumptions
- Cost structure breakdown: Wholesale rates, interconnect fees, platform costs
- Break-even analysis for MVNO operations
- Capital efficiency strategies for low-budget launches
- Investor-ready financial model components
- Sensitivity analysis: Impact of subscriber growth and cost fluctuations
- CAC and LTV modelling for mobile customers
- Funding options: Bootstrapping, venture capital, strategic partnerships
- Scenario planning: Conservative, base, and aggressive growth models
Module 4: Regulatory Compliance and Licensing Strategy - Overview of telecom regulatory bodies: FCC, Ofcom, TRAI, ACMA, and others
- Licensing requirements by country and market tier
- Application process for MVNO spectrum and service authorisation
- Data privacy and compliance: GDPR, CCPA, and regional data laws
- Number portability regulations and implementation
- Lawful interception requirements and vendor coordination
- Emergency services (E911, eCall) compliance obligations
- Interconnection agreements with host MNOs
- Security certifications and auditing standards
- Preparing documentation for regulatory submissions
Module 5: Wholesale Provider Selection and Negotiation - How to identify and evaluate potential host MNOs
- Wholesale rate structures: Per-minute, per-SMS, per-MB, flat-fee
- Negotiating coverage, quality of service, and SLAs
- Understanding Roaming Agreements and international expansion
- Comparing multi-MNO vs single-MNO strategies
- Backhaul, core network access, and API integration terms
- Contract lock-in periods, exit clauses, and renewal terms
- Handling disputes and performance monitoring
- Using benchmark data in negotiations
- Drafting a negotiation playbook for wholesale agreements
Module 6: Technical Architecture and Core Network Integration - Overview of GSM, LTE, and 5G network architecture
- Understanding HSS, HLR, SMSC, and IN components
- Role of the MVNO platform provider (MVNE)
- DIY vs outsourced platform deployment trade-offs
- Cloud-native core network options and scalability
- API integration with host MNO systems
- Authentication, billing, and provisioning flows
- Data traffic routing and security protocols
- Redundancy, failover, and disaster recovery planning
- Testing network performance and latency
Module 7: MVNE Selection and Platform Deployment - Comparing leading MVNE providers: Features, pricing, and geographic reach
- Evaluating MVNE reliability, uptime, and support SLAs
- Platform-as-a-Service (PaaS) vs full-stack MVNE models
- Onboarding process with an MVNE partner
- Customisation options for branding and functionality
- API documentation and integration testing
- MNP (Mobile Number Portability) module setup
- Provisioning and activation workflows
- Self-service portal deployment for customers
- Performance monitoring and KPI tracking
Module 8: SIM Card Sourcing, Logistics, and Fulfilment - Types of SIM cards: Standard, Micro, Nano, eSIM, iSIM
- Pricing models from SIM manufacturers and distributors
- Choosing between physical and embedded SIMs
- Certification requirements: GSMA, host MNO approval
- Custom branding and packaging options
- Inventory management and storage
- Order fulfilment models: In-house, third-party, drop-shipping
- Addressing international shipping and customs
- Activation codes and secure distribution
- eSIM remote provisioning and device compatibility
Module 9: Billing Systems and Customer Account Management - Real-time vs batch billing system comparison
- Choosing a BSS/OSS stack for MVNO operations
- Fraud detection and prevention in billing systems
- Rating engines and tariff configuration
- Invoice generation and delivery methods
- Payment gateway integration: Credit card, mobile money, direct debit
- Handling top-ups, plan changes, and suspensions
- Customer balance alerts and low-credit notifications
- Automated dunning and reconnection workflows
- Reporting and reconciliation tools
Module 10: Customer Acquisition and Marketing Strategy - Digital marketing funnel for MVNO customer acquisition
- Pre-launch landing page and waitlist strategies
- Paid advertising: Google, Facebook, and native telecom platforms
- Affiliate and referral partnership models
- Channel partnerships with device retailers
- PR and media outreach for brand visibility
- Influencer and community marketing tactics
- Launch promotions and introductory pricing
- Customer onboarding flow optimisation
- Retention marketing and loyalty programs
Module 11: Subscriber Lifecycle Management - End-to-end subscriber journey mapping
- Registration and identity verification (KYC) processes
- SIM activation and network attachment procedure
- Plan selection and configuration interface
- Usage monitoring and real-time alerts
- Plan upgrades, downgrades, and cancellations
- Churn prediction and retention interventions
- Customer service handoff and escalation
- Data retention and deletion policies
- Postpaid vs prepaid account management
Module 12: Customer Support Infrastructure and Operations - Designing a scalable support model: In-house vs outsourced
- Helpdesk software selection and setup
- Knowledge base and FAQ development
- Live chat, email, and phone support workflows
- Support ticketing and resolution tracking
- Escalation paths for network and billing issues
- KPIs: First response time, resolution rate, CSAT
- Troubleshooting common mobile service issues
- Remote SIM lock/unlock procedures
- Support for roaming and international usage
Module 13: Branding, UX, and Digital Experience Design - Developing a compelling MVNO brand identity
- Choosing a memorable domain and service name
- Website UX principles for high conversion
- Mobile app vs web portal: Functional trade-offs
- App store submission and approval process
- In-app navigation and SIM management interface
- Personalised dashboard design for usage tracking
- Branded communications: SMS, email, notifications
- Accessibility and inclusive design standards
- Consistent branding across all touchpoints
Module 14: Data Analytics and Performance Monitoring - Key MVNO KPIs: ARPU, churn, CAC, NPS, network uptime
- Dashboards for real-time performance tracking
- User behaviour analysis and engagement metrics
- Network performance monitoring and alerting
- Financial reporting and forecasting tools
- Competitive intelligence gathering
- Customer feedback and survey integration
- Operational efficiency benchmarks
- Exporting data for investor reporting
- Using insights to refine product offerings
Module 15: Monetisation and Revenue Diversification - Ancillary revenue streams: International calling, roaming packs
- IoT data packages and machine-to-machine billing
- Partnership revenue: Affiliate offers, bundled content
- White-label services for enterprise clients
- Content monetisation: Streaming bundles and media partnerships
- Advertising on customer apps and portals
- Membership and premium support tiers
- Wholesale resale of MVNO capacity
- B2B2X models and embedded connectivity
- Dynamic pricing and time-based rate models
Module 16: Risk Management and Operational Resilience - Identifying top operational risks in MVNO deployment
- Contractual risk mitigation with MNOs and MVNEs
- Financial risk controls and cash flow monitoring
- Reputation risk and crisis communication planning
- Data breach response and compliance audits
- Naming and trademark risk assessment
- Vendor lock-in avoidance strategies
- Business continuity planning for outages
- Insurance: Cyber, liability, and operational
- Establishing internal governance and compliance teams
Module 17: Scaling the MVNO Nationally and Internationally - Expansion feasibility assessment by country
- Regulatory mapping across multiple jurisdictions
- Localisation of branding, pricing, and support
- Negotiating multi-country wholesale agreements
- Managing regional compliance variations
- Multi-currency and multi-language support systems
- Establishing local partnerships and distribution
- Tax and VAT implications in cross-border operations
- Centralised vs decentralised operations models
- Global customer service coordination
Module 18: Advanced MVNO Models and Future Trends - 5G standalone network opportunities for MVNOs
- Private 5G networks and industrial MVNOs
- eSIM and iSIM adoption roadmap
- Blockchain for secure SIM authentication
- Ai-driven customer service and predictive support
- Edge computing and low-latency applications
- Satellite backhaul and rural coverage expansion
- Green telecom initiatives and sustainable operations
- AI-based dynamic pricing and churn prediction
- Integration with smart city infrastructure
Module 19: Implementation Roadmap and Launch Checklist - 90-day launch project plan with milestones
- Dependency mapping and critical path analysis
- Week-by-week execution tracker
- Wholesale provider onboarding timeline
- MVNE integration checklist
- Regulatory submission schedule
- Marketing campaign calendar
- Team roles and responsibilities matrix
- Pre-launch testing and dry runs
- Final go-live decision criteria
Module 20: Certification, Credibility, and Career Advancement - Final assessment and knowledge validation
- Submission of a complete MVNO launch proposal
- Mentorship review and feedback process
- Earning the Certificate of Completion from The Art of Service
- Enhancing your LinkedIn profile and professional credibility
- Using the certification in investor pitches and RFPs
- Joining the global alumni network of MVNO professionals
- Continuing education pathways and advanced certifications
- Leveraging the course for internal promotions or consulting
- Next steps: Funding applications, pilot launches, partnership outreach
- MVNO business model canvas: Custom template for telecom ventures
- Revenue projection models: Subscriber growth, ARPU, churn assumptions
- Cost structure breakdown: Wholesale rates, interconnect fees, platform costs
- Break-even analysis for MVNO operations
- Capital efficiency strategies for low-budget launches
- Investor-ready financial model components
- Sensitivity analysis: Impact of subscriber growth and cost fluctuations
- CAC and LTV modelling for mobile customers
- Funding options: Bootstrapping, venture capital, strategic partnerships
- Scenario planning: Conservative, base, and aggressive growth models
Module 4: Regulatory Compliance and Licensing Strategy - Overview of telecom regulatory bodies: FCC, Ofcom, TRAI, ACMA, and others
- Licensing requirements by country and market tier
- Application process for MVNO spectrum and service authorisation
- Data privacy and compliance: GDPR, CCPA, and regional data laws
- Number portability regulations and implementation
- Lawful interception requirements and vendor coordination
- Emergency services (E911, eCall) compliance obligations
- Interconnection agreements with host MNOs
- Security certifications and auditing standards
- Preparing documentation for regulatory submissions
Module 5: Wholesale Provider Selection and Negotiation - How to identify and evaluate potential host MNOs
- Wholesale rate structures: Per-minute, per-SMS, per-MB, flat-fee
- Negotiating coverage, quality of service, and SLAs
- Understanding Roaming Agreements and international expansion
- Comparing multi-MNO vs single-MNO strategies
- Backhaul, core network access, and API integration terms
- Contract lock-in periods, exit clauses, and renewal terms
- Handling disputes and performance monitoring
- Using benchmark data in negotiations
- Drafting a negotiation playbook for wholesale agreements
Module 6: Technical Architecture and Core Network Integration - Overview of GSM, LTE, and 5G network architecture
- Understanding HSS, HLR, SMSC, and IN components
- Role of the MVNO platform provider (MVNE)
- DIY vs outsourced platform deployment trade-offs
- Cloud-native core network options and scalability
- API integration with host MNO systems
- Authentication, billing, and provisioning flows
- Data traffic routing and security protocols
- Redundancy, failover, and disaster recovery planning
- Testing network performance and latency
Module 7: MVNE Selection and Platform Deployment - Comparing leading MVNE providers: Features, pricing, and geographic reach
- Evaluating MVNE reliability, uptime, and support SLAs
- Platform-as-a-Service (PaaS) vs full-stack MVNE models
- Onboarding process with an MVNE partner
- Customisation options for branding and functionality
- API documentation and integration testing
- MNP (Mobile Number Portability) module setup
- Provisioning and activation workflows
- Self-service portal deployment for customers
- Performance monitoring and KPI tracking
Module 8: SIM Card Sourcing, Logistics, and Fulfilment - Types of SIM cards: Standard, Micro, Nano, eSIM, iSIM
- Pricing models from SIM manufacturers and distributors
- Choosing between physical and embedded SIMs
- Certification requirements: GSMA, host MNO approval
- Custom branding and packaging options
- Inventory management and storage
- Order fulfilment models: In-house, third-party, drop-shipping
- Addressing international shipping and customs
- Activation codes and secure distribution
- eSIM remote provisioning and device compatibility
Module 9: Billing Systems and Customer Account Management - Real-time vs batch billing system comparison
- Choosing a BSS/OSS stack for MVNO operations
- Fraud detection and prevention in billing systems
- Rating engines and tariff configuration
- Invoice generation and delivery methods
- Payment gateway integration: Credit card, mobile money, direct debit
- Handling top-ups, plan changes, and suspensions
- Customer balance alerts and low-credit notifications
- Automated dunning and reconnection workflows
- Reporting and reconciliation tools
Module 10: Customer Acquisition and Marketing Strategy - Digital marketing funnel for MVNO customer acquisition
- Pre-launch landing page and waitlist strategies
- Paid advertising: Google, Facebook, and native telecom platforms
- Affiliate and referral partnership models
- Channel partnerships with device retailers
- PR and media outreach for brand visibility
- Influencer and community marketing tactics
- Launch promotions and introductory pricing
- Customer onboarding flow optimisation
- Retention marketing and loyalty programs
Module 11: Subscriber Lifecycle Management - End-to-end subscriber journey mapping
- Registration and identity verification (KYC) processes
- SIM activation and network attachment procedure
- Plan selection and configuration interface
- Usage monitoring and real-time alerts
- Plan upgrades, downgrades, and cancellations
- Churn prediction and retention interventions
- Customer service handoff and escalation
- Data retention and deletion policies
- Postpaid vs prepaid account management
Module 12: Customer Support Infrastructure and Operations - Designing a scalable support model: In-house vs outsourced
- Helpdesk software selection and setup
- Knowledge base and FAQ development
- Live chat, email, and phone support workflows
- Support ticketing and resolution tracking
- Escalation paths for network and billing issues
- KPIs: First response time, resolution rate, CSAT
- Troubleshooting common mobile service issues
- Remote SIM lock/unlock procedures
- Support for roaming and international usage
Module 13: Branding, UX, and Digital Experience Design - Developing a compelling MVNO brand identity
- Choosing a memorable domain and service name
- Website UX principles for high conversion
- Mobile app vs web portal: Functional trade-offs
- App store submission and approval process
- In-app navigation and SIM management interface
- Personalised dashboard design for usage tracking
- Branded communications: SMS, email, notifications
- Accessibility and inclusive design standards
- Consistent branding across all touchpoints
Module 14: Data Analytics and Performance Monitoring - Key MVNO KPIs: ARPU, churn, CAC, NPS, network uptime
- Dashboards for real-time performance tracking
- User behaviour analysis and engagement metrics
- Network performance monitoring and alerting
- Financial reporting and forecasting tools
- Competitive intelligence gathering
- Customer feedback and survey integration
- Operational efficiency benchmarks
- Exporting data for investor reporting
- Using insights to refine product offerings
Module 15: Monetisation and Revenue Diversification - Ancillary revenue streams: International calling, roaming packs
- IoT data packages and machine-to-machine billing
- Partnership revenue: Affiliate offers, bundled content
- White-label services for enterprise clients
- Content monetisation: Streaming bundles and media partnerships
- Advertising on customer apps and portals
- Membership and premium support tiers
- Wholesale resale of MVNO capacity
- B2B2X models and embedded connectivity
- Dynamic pricing and time-based rate models
Module 16: Risk Management and Operational Resilience - Identifying top operational risks in MVNO deployment
- Contractual risk mitigation with MNOs and MVNEs
- Financial risk controls and cash flow monitoring
- Reputation risk and crisis communication planning
- Data breach response and compliance audits
- Naming and trademark risk assessment
- Vendor lock-in avoidance strategies
- Business continuity planning for outages
- Insurance: Cyber, liability, and operational
- Establishing internal governance and compliance teams
Module 17: Scaling the MVNO Nationally and Internationally - Expansion feasibility assessment by country
- Regulatory mapping across multiple jurisdictions
- Localisation of branding, pricing, and support
- Negotiating multi-country wholesale agreements
- Managing regional compliance variations
- Multi-currency and multi-language support systems
- Establishing local partnerships and distribution
- Tax and VAT implications in cross-border operations
- Centralised vs decentralised operations models
- Global customer service coordination
Module 18: Advanced MVNO Models and Future Trends - 5G standalone network opportunities for MVNOs
- Private 5G networks and industrial MVNOs
- eSIM and iSIM adoption roadmap
- Blockchain for secure SIM authentication
- Ai-driven customer service and predictive support
- Edge computing and low-latency applications
- Satellite backhaul and rural coverage expansion
- Green telecom initiatives and sustainable operations
- AI-based dynamic pricing and churn prediction
- Integration with smart city infrastructure
Module 19: Implementation Roadmap and Launch Checklist - 90-day launch project plan with milestones
- Dependency mapping and critical path analysis
- Week-by-week execution tracker
- Wholesale provider onboarding timeline
- MVNE integration checklist
- Regulatory submission schedule
- Marketing campaign calendar
- Team roles and responsibilities matrix
- Pre-launch testing and dry runs
- Final go-live decision criteria
Module 20: Certification, Credibility, and Career Advancement - Final assessment and knowledge validation
- Submission of a complete MVNO launch proposal
- Mentorship review and feedback process
- Earning the Certificate of Completion from The Art of Service
- Enhancing your LinkedIn profile and professional credibility
- Using the certification in investor pitches and RFPs
- Joining the global alumni network of MVNO professionals
- Continuing education pathways and advanced certifications
- Leveraging the course for internal promotions or consulting
- Next steps: Funding applications, pilot launches, partnership outreach
- How to identify and evaluate potential host MNOs
- Wholesale rate structures: Per-minute, per-SMS, per-MB, flat-fee
- Negotiating coverage, quality of service, and SLAs
- Understanding Roaming Agreements and international expansion
- Comparing multi-MNO vs single-MNO strategies
- Backhaul, core network access, and API integration terms
- Contract lock-in periods, exit clauses, and renewal terms
- Handling disputes and performance monitoring
- Using benchmark data in negotiations
- Drafting a negotiation playbook for wholesale agreements
Module 6: Technical Architecture and Core Network Integration - Overview of GSM, LTE, and 5G network architecture
- Understanding HSS, HLR, SMSC, and IN components
- Role of the MVNO platform provider (MVNE)
- DIY vs outsourced platform deployment trade-offs
- Cloud-native core network options and scalability
- API integration with host MNO systems
- Authentication, billing, and provisioning flows
- Data traffic routing and security protocols
- Redundancy, failover, and disaster recovery planning
- Testing network performance and latency
Module 7: MVNE Selection and Platform Deployment - Comparing leading MVNE providers: Features, pricing, and geographic reach
- Evaluating MVNE reliability, uptime, and support SLAs
- Platform-as-a-Service (PaaS) vs full-stack MVNE models
- Onboarding process with an MVNE partner
- Customisation options for branding and functionality
- API documentation and integration testing
- MNP (Mobile Number Portability) module setup
- Provisioning and activation workflows
- Self-service portal deployment for customers
- Performance monitoring and KPI tracking
Module 8: SIM Card Sourcing, Logistics, and Fulfilment - Types of SIM cards: Standard, Micro, Nano, eSIM, iSIM
- Pricing models from SIM manufacturers and distributors
- Choosing between physical and embedded SIMs
- Certification requirements: GSMA, host MNO approval
- Custom branding and packaging options
- Inventory management and storage
- Order fulfilment models: In-house, third-party, drop-shipping
- Addressing international shipping and customs
- Activation codes and secure distribution
- eSIM remote provisioning and device compatibility
Module 9: Billing Systems and Customer Account Management - Real-time vs batch billing system comparison
- Choosing a BSS/OSS stack for MVNO operations
- Fraud detection and prevention in billing systems
- Rating engines and tariff configuration
- Invoice generation and delivery methods
- Payment gateway integration: Credit card, mobile money, direct debit
- Handling top-ups, plan changes, and suspensions
- Customer balance alerts and low-credit notifications
- Automated dunning and reconnection workflows
- Reporting and reconciliation tools
Module 10: Customer Acquisition and Marketing Strategy - Digital marketing funnel for MVNO customer acquisition
- Pre-launch landing page and waitlist strategies
- Paid advertising: Google, Facebook, and native telecom platforms
- Affiliate and referral partnership models
- Channel partnerships with device retailers
- PR and media outreach for brand visibility
- Influencer and community marketing tactics
- Launch promotions and introductory pricing
- Customer onboarding flow optimisation
- Retention marketing and loyalty programs
Module 11: Subscriber Lifecycle Management - End-to-end subscriber journey mapping
- Registration and identity verification (KYC) processes
- SIM activation and network attachment procedure
- Plan selection and configuration interface
- Usage monitoring and real-time alerts
- Plan upgrades, downgrades, and cancellations
- Churn prediction and retention interventions
- Customer service handoff and escalation
- Data retention and deletion policies
- Postpaid vs prepaid account management
Module 12: Customer Support Infrastructure and Operations - Designing a scalable support model: In-house vs outsourced
- Helpdesk software selection and setup
- Knowledge base and FAQ development
- Live chat, email, and phone support workflows
- Support ticketing and resolution tracking
- Escalation paths for network and billing issues
- KPIs: First response time, resolution rate, CSAT
- Troubleshooting common mobile service issues
- Remote SIM lock/unlock procedures
- Support for roaming and international usage
Module 13: Branding, UX, and Digital Experience Design - Developing a compelling MVNO brand identity
- Choosing a memorable domain and service name
- Website UX principles for high conversion
- Mobile app vs web portal: Functional trade-offs
- App store submission and approval process
- In-app navigation and SIM management interface
- Personalised dashboard design for usage tracking
- Branded communications: SMS, email, notifications
- Accessibility and inclusive design standards
- Consistent branding across all touchpoints
Module 14: Data Analytics and Performance Monitoring - Key MVNO KPIs: ARPU, churn, CAC, NPS, network uptime
- Dashboards for real-time performance tracking
- User behaviour analysis and engagement metrics
- Network performance monitoring and alerting
- Financial reporting and forecasting tools
- Competitive intelligence gathering
- Customer feedback and survey integration
- Operational efficiency benchmarks
- Exporting data for investor reporting
- Using insights to refine product offerings
Module 15: Monetisation and Revenue Diversification - Ancillary revenue streams: International calling, roaming packs
- IoT data packages and machine-to-machine billing
- Partnership revenue: Affiliate offers, bundled content
- White-label services for enterprise clients
- Content monetisation: Streaming bundles and media partnerships
- Advertising on customer apps and portals
- Membership and premium support tiers
- Wholesale resale of MVNO capacity
- B2B2X models and embedded connectivity
- Dynamic pricing and time-based rate models
Module 16: Risk Management and Operational Resilience - Identifying top operational risks in MVNO deployment
- Contractual risk mitigation with MNOs and MVNEs
- Financial risk controls and cash flow monitoring
- Reputation risk and crisis communication planning
- Data breach response and compliance audits
- Naming and trademark risk assessment
- Vendor lock-in avoidance strategies
- Business continuity planning for outages
- Insurance: Cyber, liability, and operational
- Establishing internal governance and compliance teams
Module 17: Scaling the MVNO Nationally and Internationally - Expansion feasibility assessment by country
- Regulatory mapping across multiple jurisdictions
- Localisation of branding, pricing, and support
- Negotiating multi-country wholesale agreements
- Managing regional compliance variations
- Multi-currency and multi-language support systems
- Establishing local partnerships and distribution
- Tax and VAT implications in cross-border operations
- Centralised vs decentralised operations models
- Global customer service coordination
Module 18: Advanced MVNO Models and Future Trends - 5G standalone network opportunities for MVNOs
- Private 5G networks and industrial MVNOs
- eSIM and iSIM adoption roadmap
- Blockchain for secure SIM authentication
- Ai-driven customer service and predictive support
- Edge computing and low-latency applications
- Satellite backhaul and rural coverage expansion
- Green telecom initiatives and sustainable operations
- AI-based dynamic pricing and churn prediction
- Integration with smart city infrastructure
Module 19: Implementation Roadmap and Launch Checklist - 90-day launch project plan with milestones
- Dependency mapping and critical path analysis
- Week-by-week execution tracker
- Wholesale provider onboarding timeline
- MVNE integration checklist
- Regulatory submission schedule
- Marketing campaign calendar
- Team roles and responsibilities matrix
- Pre-launch testing and dry runs
- Final go-live decision criteria
Module 20: Certification, Credibility, and Career Advancement - Final assessment and knowledge validation
- Submission of a complete MVNO launch proposal
- Mentorship review and feedback process
- Earning the Certificate of Completion from The Art of Service
- Enhancing your LinkedIn profile and professional credibility
- Using the certification in investor pitches and RFPs
- Joining the global alumni network of MVNO professionals
- Continuing education pathways and advanced certifications
- Leveraging the course for internal promotions or consulting
- Next steps: Funding applications, pilot launches, partnership outreach
- Comparing leading MVNE providers: Features, pricing, and geographic reach
- Evaluating MVNE reliability, uptime, and support SLAs
- Platform-as-a-Service (PaaS) vs full-stack MVNE models
- Onboarding process with an MVNE partner
- Customisation options for branding and functionality
- API documentation and integration testing
- MNP (Mobile Number Portability) module setup
- Provisioning and activation workflows
- Self-service portal deployment for customers
- Performance monitoring and KPI tracking
Module 8: SIM Card Sourcing, Logistics, and Fulfilment - Types of SIM cards: Standard, Micro, Nano, eSIM, iSIM
- Pricing models from SIM manufacturers and distributors
- Choosing between physical and embedded SIMs
- Certification requirements: GSMA, host MNO approval
- Custom branding and packaging options
- Inventory management and storage
- Order fulfilment models: In-house, third-party, drop-shipping
- Addressing international shipping and customs
- Activation codes and secure distribution
- eSIM remote provisioning and device compatibility
Module 9: Billing Systems and Customer Account Management - Real-time vs batch billing system comparison
- Choosing a BSS/OSS stack for MVNO operations
- Fraud detection and prevention in billing systems
- Rating engines and tariff configuration
- Invoice generation and delivery methods
- Payment gateway integration: Credit card, mobile money, direct debit
- Handling top-ups, plan changes, and suspensions
- Customer balance alerts and low-credit notifications
- Automated dunning and reconnection workflows
- Reporting and reconciliation tools
Module 10: Customer Acquisition and Marketing Strategy - Digital marketing funnel for MVNO customer acquisition
- Pre-launch landing page and waitlist strategies
- Paid advertising: Google, Facebook, and native telecom platforms
- Affiliate and referral partnership models
- Channel partnerships with device retailers
- PR and media outreach for brand visibility
- Influencer and community marketing tactics
- Launch promotions and introductory pricing
- Customer onboarding flow optimisation
- Retention marketing and loyalty programs
Module 11: Subscriber Lifecycle Management - End-to-end subscriber journey mapping
- Registration and identity verification (KYC) processes
- SIM activation and network attachment procedure
- Plan selection and configuration interface
- Usage monitoring and real-time alerts
- Plan upgrades, downgrades, and cancellations
- Churn prediction and retention interventions
- Customer service handoff and escalation
- Data retention and deletion policies
- Postpaid vs prepaid account management
Module 12: Customer Support Infrastructure and Operations - Designing a scalable support model: In-house vs outsourced
- Helpdesk software selection and setup
- Knowledge base and FAQ development
- Live chat, email, and phone support workflows
- Support ticketing and resolution tracking
- Escalation paths for network and billing issues
- KPIs: First response time, resolution rate, CSAT
- Troubleshooting common mobile service issues
- Remote SIM lock/unlock procedures
- Support for roaming and international usage
Module 13: Branding, UX, and Digital Experience Design - Developing a compelling MVNO brand identity
- Choosing a memorable domain and service name
- Website UX principles for high conversion
- Mobile app vs web portal: Functional trade-offs
- App store submission and approval process
- In-app navigation and SIM management interface
- Personalised dashboard design for usage tracking
- Branded communications: SMS, email, notifications
- Accessibility and inclusive design standards
- Consistent branding across all touchpoints
Module 14: Data Analytics and Performance Monitoring - Key MVNO KPIs: ARPU, churn, CAC, NPS, network uptime
- Dashboards for real-time performance tracking
- User behaviour analysis and engagement metrics
- Network performance monitoring and alerting
- Financial reporting and forecasting tools
- Competitive intelligence gathering
- Customer feedback and survey integration
- Operational efficiency benchmarks
- Exporting data for investor reporting
- Using insights to refine product offerings
Module 15: Monetisation and Revenue Diversification - Ancillary revenue streams: International calling, roaming packs
- IoT data packages and machine-to-machine billing
- Partnership revenue: Affiliate offers, bundled content
- White-label services for enterprise clients
- Content monetisation: Streaming bundles and media partnerships
- Advertising on customer apps and portals
- Membership and premium support tiers
- Wholesale resale of MVNO capacity
- B2B2X models and embedded connectivity
- Dynamic pricing and time-based rate models
Module 16: Risk Management and Operational Resilience - Identifying top operational risks in MVNO deployment
- Contractual risk mitigation with MNOs and MVNEs
- Financial risk controls and cash flow monitoring
- Reputation risk and crisis communication planning
- Data breach response and compliance audits
- Naming and trademark risk assessment
- Vendor lock-in avoidance strategies
- Business continuity planning for outages
- Insurance: Cyber, liability, and operational
- Establishing internal governance and compliance teams
Module 17: Scaling the MVNO Nationally and Internationally - Expansion feasibility assessment by country
- Regulatory mapping across multiple jurisdictions
- Localisation of branding, pricing, and support
- Negotiating multi-country wholesale agreements
- Managing regional compliance variations
- Multi-currency and multi-language support systems
- Establishing local partnerships and distribution
- Tax and VAT implications in cross-border operations
- Centralised vs decentralised operations models
- Global customer service coordination
Module 18: Advanced MVNO Models and Future Trends - 5G standalone network opportunities for MVNOs
- Private 5G networks and industrial MVNOs
- eSIM and iSIM adoption roadmap
- Blockchain for secure SIM authentication
- Ai-driven customer service and predictive support
- Edge computing and low-latency applications
- Satellite backhaul and rural coverage expansion
- Green telecom initiatives and sustainable operations
- AI-based dynamic pricing and churn prediction
- Integration with smart city infrastructure
Module 19: Implementation Roadmap and Launch Checklist - 90-day launch project plan with milestones
- Dependency mapping and critical path analysis
- Week-by-week execution tracker
- Wholesale provider onboarding timeline
- MVNE integration checklist
- Regulatory submission schedule
- Marketing campaign calendar
- Team roles and responsibilities matrix
- Pre-launch testing and dry runs
- Final go-live decision criteria
Module 20: Certification, Credibility, and Career Advancement - Final assessment and knowledge validation
- Submission of a complete MVNO launch proposal
- Mentorship review and feedback process
- Earning the Certificate of Completion from The Art of Service
- Enhancing your LinkedIn profile and professional credibility
- Using the certification in investor pitches and RFPs
- Joining the global alumni network of MVNO professionals
- Continuing education pathways and advanced certifications
- Leveraging the course for internal promotions or consulting
- Next steps: Funding applications, pilot launches, partnership outreach
- Real-time vs batch billing system comparison
- Choosing a BSS/OSS stack for MVNO operations
- Fraud detection and prevention in billing systems
- Rating engines and tariff configuration
- Invoice generation and delivery methods
- Payment gateway integration: Credit card, mobile money, direct debit
- Handling top-ups, plan changes, and suspensions
- Customer balance alerts and low-credit notifications
- Automated dunning and reconnection workflows
- Reporting and reconciliation tools
Module 10: Customer Acquisition and Marketing Strategy - Digital marketing funnel for MVNO customer acquisition
- Pre-launch landing page and waitlist strategies
- Paid advertising: Google, Facebook, and native telecom platforms
- Affiliate and referral partnership models
- Channel partnerships with device retailers
- PR and media outreach for brand visibility
- Influencer and community marketing tactics
- Launch promotions and introductory pricing
- Customer onboarding flow optimisation
- Retention marketing and loyalty programs
Module 11: Subscriber Lifecycle Management - End-to-end subscriber journey mapping
- Registration and identity verification (KYC) processes
- SIM activation and network attachment procedure
- Plan selection and configuration interface
- Usage monitoring and real-time alerts
- Plan upgrades, downgrades, and cancellations
- Churn prediction and retention interventions
- Customer service handoff and escalation
- Data retention and deletion policies
- Postpaid vs prepaid account management
Module 12: Customer Support Infrastructure and Operations - Designing a scalable support model: In-house vs outsourced
- Helpdesk software selection and setup
- Knowledge base and FAQ development
- Live chat, email, and phone support workflows
- Support ticketing and resolution tracking
- Escalation paths for network and billing issues
- KPIs: First response time, resolution rate, CSAT
- Troubleshooting common mobile service issues
- Remote SIM lock/unlock procedures
- Support for roaming and international usage
Module 13: Branding, UX, and Digital Experience Design - Developing a compelling MVNO brand identity
- Choosing a memorable domain and service name
- Website UX principles for high conversion
- Mobile app vs web portal: Functional trade-offs
- App store submission and approval process
- In-app navigation and SIM management interface
- Personalised dashboard design for usage tracking
- Branded communications: SMS, email, notifications
- Accessibility and inclusive design standards
- Consistent branding across all touchpoints
Module 14: Data Analytics and Performance Monitoring - Key MVNO KPIs: ARPU, churn, CAC, NPS, network uptime
- Dashboards for real-time performance tracking
- User behaviour analysis and engagement metrics
- Network performance monitoring and alerting
- Financial reporting and forecasting tools
- Competitive intelligence gathering
- Customer feedback and survey integration
- Operational efficiency benchmarks
- Exporting data for investor reporting
- Using insights to refine product offerings
Module 15: Monetisation and Revenue Diversification - Ancillary revenue streams: International calling, roaming packs
- IoT data packages and machine-to-machine billing
- Partnership revenue: Affiliate offers, bundled content
- White-label services for enterprise clients
- Content monetisation: Streaming bundles and media partnerships
- Advertising on customer apps and portals
- Membership and premium support tiers
- Wholesale resale of MVNO capacity
- B2B2X models and embedded connectivity
- Dynamic pricing and time-based rate models
Module 16: Risk Management and Operational Resilience - Identifying top operational risks in MVNO deployment
- Contractual risk mitigation with MNOs and MVNEs
- Financial risk controls and cash flow monitoring
- Reputation risk and crisis communication planning
- Data breach response and compliance audits
- Naming and trademark risk assessment
- Vendor lock-in avoidance strategies
- Business continuity planning for outages
- Insurance: Cyber, liability, and operational
- Establishing internal governance and compliance teams
Module 17: Scaling the MVNO Nationally and Internationally - Expansion feasibility assessment by country
- Regulatory mapping across multiple jurisdictions
- Localisation of branding, pricing, and support
- Negotiating multi-country wholesale agreements
- Managing regional compliance variations
- Multi-currency and multi-language support systems
- Establishing local partnerships and distribution
- Tax and VAT implications in cross-border operations
- Centralised vs decentralised operations models
- Global customer service coordination
Module 18: Advanced MVNO Models and Future Trends - 5G standalone network opportunities for MVNOs
- Private 5G networks and industrial MVNOs
- eSIM and iSIM adoption roadmap
- Blockchain for secure SIM authentication
- Ai-driven customer service and predictive support
- Edge computing and low-latency applications
- Satellite backhaul and rural coverage expansion
- Green telecom initiatives and sustainable operations
- AI-based dynamic pricing and churn prediction
- Integration with smart city infrastructure
Module 19: Implementation Roadmap and Launch Checklist - 90-day launch project plan with milestones
- Dependency mapping and critical path analysis
- Week-by-week execution tracker
- Wholesale provider onboarding timeline
- MVNE integration checklist
- Regulatory submission schedule
- Marketing campaign calendar
- Team roles and responsibilities matrix
- Pre-launch testing and dry runs
- Final go-live decision criteria
Module 20: Certification, Credibility, and Career Advancement - Final assessment and knowledge validation
- Submission of a complete MVNO launch proposal
- Mentorship review and feedback process
- Earning the Certificate of Completion from The Art of Service
- Enhancing your LinkedIn profile and professional credibility
- Using the certification in investor pitches and RFPs
- Joining the global alumni network of MVNO professionals
- Continuing education pathways and advanced certifications
- Leveraging the course for internal promotions or consulting
- Next steps: Funding applications, pilot launches, partnership outreach
- End-to-end subscriber journey mapping
- Registration and identity verification (KYC) processes
- SIM activation and network attachment procedure
- Plan selection and configuration interface
- Usage monitoring and real-time alerts
- Plan upgrades, downgrades, and cancellations
- Churn prediction and retention interventions
- Customer service handoff and escalation
- Data retention and deletion policies
- Postpaid vs prepaid account management
Module 12: Customer Support Infrastructure and Operations - Designing a scalable support model: In-house vs outsourced
- Helpdesk software selection and setup
- Knowledge base and FAQ development
- Live chat, email, and phone support workflows
- Support ticketing and resolution tracking
- Escalation paths for network and billing issues
- KPIs: First response time, resolution rate, CSAT
- Troubleshooting common mobile service issues
- Remote SIM lock/unlock procedures
- Support for roaming and international usage
Module 13: Branding, UX, and Digital Experience Design - Developing a compelling MVNO brand identity
- Choosing a memorable domain and service name
- Website UX principles for high conversion
- Mobile app vs web portal: Functional trade-offs
- App store submission and approval process
- In-app navigation and SIM management interface
- Personalised dashboard design for usage tracking
- Branded communications: SMS, email, notifications
- Accessibility and inclusive design standards
- Consistent branding across all touchpoints
Module 14: Data Analytics and Performance Monitoring - Key MVNO KPIs: ARPU, churn, CAC, NPS, network uptime
- Dashboards for real-time performance tracking
- User behaviour analysis and engagement metrics
- Network performance monitoring and alerting
- Financial reporting and forecasting tools
- Competitive intelligence gathering
- Customer feedback and survey integration
- Operational efficiency benchmarks
- Exporting data for investor reporting
- Using insights to refine product offerings
Module 15: Monetisation and Revenue Diversification - Ancillary revenue streams: International calling, roaming packs
- IoT data packages and machine-to-machine billing
- Partnership revenue: Affiliate offers, bundled content
- White-label services for enterprise clients
- Content monetisation: Streaming bundles and media partnerships
- Advertising on customer apps and portals
- Membership and premium support tiers
- Wholesale resale of MVNO capacity
- B2B2X models and embedded connectivity
- Dynamic pricing and time-based rate models
Module 16: Risk Management and Operational Resilience - Identifying top operational risks in MVNO deployment
- Contractual risk mitigation with MNOs and MVNEs
- Financial risk controls and cash flow monitoring
- Reputation risk and crisis communication planning
- Data breach response and compliance audits
- Naming and trademark risk assessment
- Vendor lock-in avoidance strategies
- Business continuity planning for outages
- Insurance: Cyber, liability, and operational
- Establishing internal governance and compliance teams
Module 17: Scaling the MVNO Nationally and Internationally - Expansion feasibility assessment by country
- Regulatory mapping across multiple jurisdictions
- Localisation of branding, pricing, and support
- Negotiating multi-country wholesale agreements
- Managing regional compliance variations
- Multi-currency and multi-language support systems
- Establishing local partnerships and distribution
- Tax and VAT implications in cross-border operations
- Centralised vs decentralised operations models
- Global customer service coordination
Module 18: Advanced MVNO Models and Future Trends - 5G standalone network opportunities for MVNOs
- Private 5G networks and industrial MVNOs
- eSIM and iSIM adoption roadmap
- Blockchain for secure SIM authentication
- Ai-driven customer service and predictive support
- Edge computing and low-latency applications
- Satellite backhaul and rural coverage expansion
- Green telecom initiatives and sustainable operations
- AI-based dynamic pricing and churn prediction
- Integration with smart city infrastructure
Module 19: Implementation Roadmap and Launch Checklist - 90-day launch project plan with milestones
- Dependency mapping and critical path analysis
- Week-by-week execution tracker
- Wholesale provider onboarding timeline
- MVNE integration checklist
- Regulatory submission schedule
- Marketing campaign calendar
- Team roles and responsibilities matrix
- Pre-launch testing and dry runs
- Final go-live decision criteria
Module 20: Certification, Credibility, and Career Advancement - Final assessment and knowledge validation
- Submission of a complete MVNO launch proposal
- Mentorship review and feedback process
- Earning the Certificate of Completion from The Art of Service
- Enhancing your LinkedIn profile and professional credibility
- Using the certification in investor pitches and RFPs
- Joining the global alumni network of MVNO professionals
- Continuing education pathways and advanced certifications
- Leveraging the course for internal promotions or consulting
- Next steps: Funding applications, pilot launches, partnership outreach
- Developing a compelling MVNO brand identity
- Choosing a memorable domain and service name
- Website UX principles for high conversion
- Mobile app vs web portal: Functional trade-offs
- App store submission and approval process
- In-app navigation and SIM management interface
- Personalised dashboard design for usage tracking
- Branded communications: SMS, email, notifications
- Accessibility and inclusive design standards
- Consistent branding across all touchpoints
Module 14: Data Analytics and Performance Monitoring - Key MVNO KPIs: ARPU, churn, CAC, NPS, network uptime
- Dashboards for real-time performance tracking
- User behaviour analysis and engagement metrics
- Network performance monitoring and alerting
- Financial reporting and forecasting tools
- Competitive intelligence gathering
- Customer feedback and survey integration
- Operational efficiency benchmarks
- Exporting data for investor reporting
- Using insights to refine product offerings
Module 15: Monetisation and Revenue Diversification - Ancillary revenue streams: International calling, roaming packs
- IoT data packages and machine-to-machine billing
- Partnership revenue: Affiliate offers, bundled content
- White-label services for enterprise clients
- Content monetisation: Streaming bundles and media partnerships
- Advertising on customer apps and portals
- Membership and premium support tiers
- Wholesale resale of MVNO capacity
- B2B2X models and embedded connectivity
- Dynamic pricing and time-based rate models
Module 16: Risk Management and Operational Resilience - Identifying top operational risks in MVNO deployment
- Contractual risk mitigation with MNOs and MVNEs
- Financial risk controls and cash flow monitoring
- Reputation risk and crisis communication planning
- Data breach response and compliance audits
- Naming and trademark risk assessment
- Vendor lock-in avoidance strategies
- Business continuity planning for outages
- Insurance: Cyber, liability, and operational
- Establishing internal governance and compliance teams
Module 17: Scaling the MVNO Nationally and Internationally - Expansion feasibility assessment by country
- Regulatory mapping across multiple jurisdictions
- Localisation of branding, pricing, and support
- Negotiating multi-country wholesale agreements
- Managing regional compliance variations
- Multi-currency and multi-language support systems
- Establishing local partnerships and distribution
- Tax and VAT implications in cross-border operations
- Centralised vs decentralised operations models
- Global customer service coordination
Module 18: Advanced MVNO Models and Future Trends - 5G standalone network opportunities for MVNOs
- Private 5G networks and industrial MVNOs
- eSIM and iSIM adoption roadmap
- Blockchain for secure SIM authentication
- Ai-driven customer service and predictive support
- Edge computing and low-latency applications
- Satellite backhaul and rural coverage expansion
- Green telecom initiatives and sustainable operations
- AI-based dynamic pricing and churn prediction
- Integration with smart city infrastructure
Module 19: Implementation Roadmap and Launch Checklist - 90-day launch project plan with milestones
- Dependency mapping and critical path analysis
- Week-by-week execution tracker
- Wholesale provider onboarding timeline
- MVNE integration checklist
- Regulatory submission schedule
- Marketing campaign calendar
- Team roles and responsibilities matrix
- Pre-launch testing and dry runs
- Final go-live decision criteria
Module 20: Certification, Credibility, and Career Advancement - Final assessment and knowledge validation
- Submission of a complete MVNO launch proposal
- Mentorship review and feedback process
- Earning the Certificate of Completion from The Art of Service
- Enhancing your LinkedIn profile and professional credibility
- Using the certification in investor pitches and RFPs
- Joining the global alumni network of MVNO professionals
- Continuing education pathways and advanced certifications
- Leveraging the course for internal promotions or consulting
- Next steps: Funding applications, pilot launches, partnership outreach
- Ancillary revenue streams: International calling, roaming packs
- IoT data packages and machine-to-machine billing
- Partnership revenue: Affiliate offers, bundled content
- White-label services for enterprise clients
- Content monetisation: Streaming bundles and media partnerships
- Advertising on customer apps and portals
- Membership and premium support tiers
- Wholesale resale of MVNO capacity
- B2B2X models and embedded connectivity
- Dynamic pricing and time-based rate models
Module 16: Risk Management and Operational Resilience - Identifying top operational risks in MVNO deployment
- Contractual risk mitigation with MNOs and MVNEs
- Financial risk controls and cash flow monitoring
- Reputation risk and crisis communication planning
- Data breach response and compliance audits
- Naming and trademark risk assessment
- Vendor lock-in avoidance strategies
- Business continuity planning for outages
- Insurance: Cyber, liability, and operational
- Establishing internal governance and compliance teams
Module 17: Scaling the MVNO Nationally and Internationally - Expansion feasibility assessment by country
- Regulatory mapping across multiple jurisdictions
- Localisation of branding, pricing, and support
- Negotiating multi-country wholesale agreements
- Managing regional compliance variations
- Multi-currency and multi-language support systems
- Establishing local partnerships and distribution
- Tax and VAT implications in cross-border operations
- Centralised vs decentralised operations models
- Global customer service coordination
Module 18: Advanced MVNO Models and Future Trends - 5G standalone network opportunities for MVNOs
- Private 5G networks and industrial MVNOs
- eSIM and iSIM adoption roadmap
- Blockchain for secure SIM authentication
- Ai-driven customer service and predictive support
- Edge computing and low-latency applications
- Satellite backhaul and rural coverage expansion
- Green telecom initiatives and sustainable operations
- AI-based dynamic pricing and churn prediction
- Integration with smart city infrastructure
Module 19: Implementation Roadmap and Launch Checklist - 90-day launch project plan with milestones
- Dependency mapping and critical path analysis
- Week-by-week execution tracker
- Wholesale provider onboarding timeline
- MVNE integration checklist
- Regulatory submission schedule
- Marketing campaign calendar
- Team roles and responsibilities matrix
- Pre-launch testing and dry runs
- Final go-live decision criteria
Module 20: Certification, Credibility, and Career Advancement - Final assessment and knowledge validation
- Submission of a complete MVNO launch proposal
- Mentorship review and feedback process
- Earning the Certificate of Completion from The Art of Service
- Enhancing your LinkedIn profile and professional credibility
- Using the certification in investor pitches and RFPs
- Joining the global alumni network of MVNO professionals
- Continuing education pathways and advanced certifications
- Leveraging the course for internal promotions or consulting
- Next steps: Funding applications, pilot launches, partnership outreach
- Expansion feasibility assessment by country
- Regulatory mapping across multiple jurisdictions
- Localisation of branding, pricing, and support
- Negotiating multi-country wholesale agreements
- Managing regional compliance variations
- Multi-currency and multi-language support systems
- Establishing local partnerships and distribution
- Tax and VAT implications in cross-border operations
- Centralised vs decentralised operations models
- Global customer service coordination
Module 18: Advanced MVNO Models and Future Trends - 5G standalone network opportunities for MVNOs
- Private 5G networks and industrial MVNOs
- eSIM and iSIM adoption roadmap
- Blockchain for secure SIM authentication
- Ai-driven customer service and predictive support
- Edge computing and low-latency applications
- Satellite backhaul and rural coverage expansion
- Green telecom initiatives and sustainable operations
- AI-based dynamic pricing and churn prediction
- Integration with smart city infrastructure
Module 19: Implementation Roadmap and Launch Checklist - 90-day launch project plan with milestones
- Dependency mapping and critical path analysis
- Week-by-week execution tracker
- Wholesale provider onboarding timeline
- MVNE integration checklist
- Regulatory submission schedule
- Marketing campaign calendar
- Team roles and responsibilities matrix
- Pre-launch testing and dry runs
- Final go-live decision criteria
Module 20: Certification, Credibility, and Career Advancement - Final assessment and knowledge validation
- Submission of a complete MVNO launch proposal
- Mentorship review and feedback process
- Earning the Certificate of Completion from The Art of Service
- Enhancing your LinkedIn profile and professional credibility
- Using the certification in investor pitches and RFPs
- Joining the global alumni network of MVNO professionals
- Continuing education pathways and advanced certifications
- Leveraging the course for internal promotions or consulting
- Next steps: Funding applications, pilot launches, partnership outreach
- 90-day launch project plan with milestones
- Dependency mapping and critical path analysis
- Week-by-week execution tracker
- Wholesale provider onboarding timeline
- MVNE integration checklist
- Regulatory submission schedule
- Marketing campaign calendar
- Team roles and responsibilities matrix
- Pre-launch testing and dry runs
- Final go-live decision criteria