Transforming Business Operations: Implementing a Target Operating Model for Success
Course Overview This comprehensive course is designed to equip business leaders and operations professionals with the knowledge, skills, and tools needed to transform their business operations and implement a target operating model that drives success. Through interactive and engaging lessons, participants will gain a deep understanding of the key concepts, frameworks, and best practices necessary to design and implement a robust operating model that aligns with their organization's strategy and goals.
Course Objectives - Understand the importance of a target operating model in driving business success
- Learn how to design and implement a robust operating model that aligns with your organization's strategy and goals
- Develop the skills and knowledge needed to transform your business operations and improve efficiency, effectiveness, and customer satisfaction
- Gain insights into the latest trends and best practices in business operations and operating model design
- Develop a personalized action plan to implement a target operating model in your organization
Course Outline Module 1: Introduction to Business Operations and Operating Models
- Defining business operations and operating models
- Understanding the importance of a target operating model
- Overview of key concepts and frameworks
- Case studies: Examples of successful operating model implementations
Module 2: Designing a Target Operating Model
- Understanding your organization's strategy and goals
- Defining your target operating model
- Designing a robust operating model framework
- Identifying key performance indicators (KPIs) and metrics
Module 3: Business Process Management
- Understanding business processes and their role in operating models
- Designing and implementing business processes
- Improving business process efficiency and effectiveness
- Case studies: Examples of successful business process implementations
Module 4: Organizational Design and Structure
- Understanding organizational design and structure
- Designing an organizational structure that supports your target operating model
- Defining roles and responsibilities
- Case studies: Examples of successful organizational design implementations
Module 5: Technology and Systems
- Understanding the role of technology and systems in operating models
- Designing and implementing technology and systems that support your target operating model
- Integrating technology and systems with business processes
- Case studies: Examples of successful technology and systems implementations
Module 6: Change Management and Implementation
- Understanding the importance of change management in operating model implementation
- Developing a change management plan
- Implementing your target operating model
- Case studies: Examples of successful change management and implementation
Module 7: Measuring and Evaluating Performance
- Understanding the importance of measuring and evaluating performance
- Defining key performance indicators (KPIs) and metrics
- Designing a performance measurement and evaluation framework
- Case studies: Examples of successful performance measurement and evaluation implementations
Module 8: Sustaining and Improving Your Operating Model
- Understanding the importance of sustaining and improving your operating model
- Developing a continuous improvement plan
- Implementing a culture of continuous improvement
- Case studies: Examples of successful sustaining and improving operating model implementations
Course Features - Interactive and engaging lessons: Learn through interactive and engaging lessons that include case studies, group discussions, and hands-on activities.
- Comprehensive and up-to-date content: Gain access to comprehensive and up-to-date content that covers the latest trends and best practices in business operations and operating model design.
- Expert instructors: Learn from expert instructors who have extensive experience in business operations and operating model design.
- Certificate upon completion: Receive a certificate upon completion of the course, issued by The Art of Service.
- Flexible learning: Learn at your own pace and on your own schedule, with flexible learning options that fit your needs.
- User-friendly and mobile-accessible: Access the course through a user-friendly and mobile-accessible platform that allows you to learn on-the-go.
- Community-driven: Connect with a community of like-minded professionals who are also taking the course.
- Actionable insights: Gain actionable insights and practical knowledge that you can apply to your organization.
- Hands-on projects: Complete hands-on projects that help you apply the concepts and frameworks learned in the course.
- Bite-sized lessons: Learn through bite-sized lessons that are easy to digest and understand.
- Lifetime access: Gain lifetime access to the course materials and resources.
- Gamification: Engage in gamification activities that make learning fun and engaging.
- Progress tracking: Track your progress and stay motivated with progress tracking features.
,
- Understand the importance of a target operating model in driving business success
- Learn how to design and implement a robust operating model that aligns with your organization's strategy and goals
- Develop the skills and knowledge needed to transform your business operations and improve efficiency, effectiveness, and customer satisfaction
- Gain insights into the latest trends and best practices in business operations and operating model design
- Develop a personalized action plan to implement a target operating model in your organization
Course Outline Module 1: Introduction to Business Operations and Operating Models
- Defining business operations and operating models
- Understanding the importance of a target operating model
- Overview of key concepts and frameworks
- Case studies: Examples of successful operating model implementations
Module 2: Designing a Target Operating Model
- Understanding your organization's strategy and goals
- Defining your target operating model
- Designing a robust operating model framework
- Identifying key performance indicators (KPIs) and metrics
Module 3: Business Process Management
- Understanding business processes and their role in operating models
- Designing and implementing business processes
- Improving business process efficiency and effectiveness
- Case studies: Examples of successful business process implementations
Module 4: Organizational Design and Structure
- Understanding organizational design and structure
- Designing an organizational structure that supports your target operating model
- Defining roles and responsibilities
- Case studies: Examples of successful organizational design implementations
Module 5: Technology and Systems
- Understanding the role of technology and systems in operating models
- Designing and implementing technology and systems that support your target operating model
- Integrating technology and systems with business processes
- Case studies: Examples of successful technology and systems implementations
Module 6: Change Management and Implementation
- Understanding the importance of change management in operating model implementation
- Developing a change management plan
- Implementing your target operating model
- Case studies: Examples of successful change management and implementation
Module 7: Measuring and Evaluating Performance
- Understanding the importance of measuring and evaluating performance
- Defining key performance indicators (KPIs) and metrics
- Designing a performance measurement and evaluation framework
- Case studies: Examples of successful performance measurement and evaluation implementations
Module 8: Sustaining and Improving Your Operating Model
- Understanding the importance of sustaining and improving your operating model
- Developing a continuous improvement plan
- Implementing a culture of continuous improvement
- Case studies: Examples of successful sustaining and improving operating model implementations
Course Features - Interactive and engaging lessons: Learn through interactive and engaging lessons that include case studies, group discussions, and hands-on activities.
- Comprehensive and up-to-date content: Gain access to comprehensive and up-to-date content that covers the latest trends and best practices in business operations and operating model design.
- Expert instructors: Learn from expert instructors who have extensive experience in business operations and operating model design.
- Certificate upon completion: Receive a certificate upon completion of the course, issued by The Art of Service.
- Flexible learning: Learn at your own pace and on your own schedule, with flexible learning options that fit your needs.
- User-friendly and mobile-accessible: Access the course through a user-friendly and mobile-accessible platform that allows you to learn on-the-go.
- Community-driven: Connect with a community of like-minded professionals who are also taking the course.
- Actionable insights: Gain actionable insights and practical knowledge that you can apply to your organization.
- Hands-on projects: Complete hands-on projects that help you apply the concepts and frameworks learned in the course.
- Bite-sized lessons: Learn through bite-sized lessons that are easy to digest and understand.
- Lifetime access: Gain lifetime access to the course materials and resources.
- Gamification: Engage in gamification activities that make learning fun and engaging.
- Progress tracking: Track your progress and stay motivated with progress tracking features.
,
- Interactive and engaging lessons: Learn through interactive and engaging lessons that include case studies, group discussions, and hands-on activities.
- Comprehensive and up-to-date content: Gain access to comprehensive and up-to-date content that covers the latest trends and best practices in business operations and operating model design.
- Expert instructors: Learn from expert instructors who have extensive experience in business operations and operating model design.
- Certificate upon completion: Receive a certificate upon completion of the course, issued by The Art of Service.
- Flexible learning: Learn at your own pace and on your own schedule, with flexible learning options that fit your needs.
- User-friendly and mobile-accessible: Access the course through a user-friendly and mobile-accessible platform that allows you to learn on-the-go.
- Community-driven: Connect with a community of like-minded professionals who are also taking the course.
- Actionable insights: Gain actionable insights and practical knowledge that you can apply to your organization.
- Hands-on projects: Complete hands-on projects that help you apply the concepts and frameworks learned in the course.
- Bite-sized lessons: Learn through bite-sized lessons that are easy to digest and understand.
- Lifetime access: Gain lifetime access to the course materials and resources.
- Gamification: Engage in gamification activities that make learning fun and engaging.
- Progress tracking: Track your progress and stay motivated with progress tracking features.